Source · IMB Annual Report

Chelmsford

Year: 2021 Published: 16 Feb 2022 Type: Prison · Cat B local YOI Recommendations: 11 Key concerns Positive findings

HMP/YOI Chelmsford, a Category B local prison, faced significant challenges during a reporting year heavily impacted by COVID-19 restrictions, leading to a restricted regime with limited purposeful activity and prolonged cell confinement. Key concerns included persistent overcrowding, a severe rat infestation, and substantial delays in handling prisoner complaints and property issues. The prison also struggled with staffing shortages, particularly affecting the key worker scheme and healthcare provision, alongside high self-harm rates and increased assaults on staff.

Safety statistics

Incidents during reporting year
IndicatorThis yearPrevious
Deaths in custody4
Self-harm incidents787828
Prisoner assaults259305
Assaults on staff246163
Use of force787669

Positive findings

The IMB observed many instances of positive staff-prisoner interaction and good care. Healthcare-related applications decreased by 32% with improved phone access to services. Efforts were made to enhance ACCT review processes and prisoner-on-prisoner violence declined. The segregation unit was refurbished, and the Governor launched an initiative to improve cleanliness. The kitchen consistently provided meals, including for special diets, during lockdown. The Board noted the professionalism of segregation officers and the appropriate safeguards in place. During the pandemic, most prisoners maintained standard IEP privileges, and the Governor acknowledged the need to address complaint backlogs. Education was supported with in-cell materials, a fully staffed library, and Shannon Trust activities. Virtual visits were successfully implemented during COVID-19 restrictions, and accommodation on release rates significantly improved to 86%.

Key concerns

7 items
Overcrowding Overcrowding, with more than 70% of prisoners sharing cells designed for one person, is in conflict with the requirements of decency and respect and in contravention of UN rules.
Estate/Conditions Repeated A persistent and unacceptable infestation of rats, mainly in wings A-D, continued throughout the reporting period, running freely in wings and found in serveries and exercise yards.
Complaints/Property Significant delays in the resolution of prisoner complaints and a poor process for safeguarding prisoner property, leading to many applications about property going missing.
Healthcare Insufficient psychiatric support, long waiting times for dental treatment, and difficulties in transferring mental health prisoners to more appropriate establishments.
Safety High rates of self-harm (787 incidents), a 51% increase in prisoner-to-staff assaults, and failures in identifying prisoners at risk of self-harm and suicide on arrival.
Staffing The low delivery rate of the key worker initiative (11%), resulting in most prisoners receiving no support, exacerbated by staffing shortages and staff reallocation to other duties.
Substance Misuse The unavailability of reliable drug use data due to the cessation of mandatory drug testing, coupled with intelligence reports indicating continued availability of illegal drugs and contraband.

Recommendations

11 items
#RecommendationAddresseeStatus
1 To make every effort to eliminate overcrowding, which is in conflict with the requirements of decency and respect and is in contravention of the United Nations Standard Minimum Rules for the treatment of prisoners.
Response
I understand the Board’s continued concerns about overcrowding. Further to my predecessor’s response the Government has committed to increase investment of £3.8 billion over the next three years to deliver 20,000 additional modern prison places, including 2,000 which are temporary by the mid-2020s. The first of the new prisons, HMP Five Wells in Northamptonshire opened in February 2022 providing 1,680 places. These additional prison places will have a positive impact on lowering the proportion of crowding within the prison estate by providing accommodation that is safe, decent and uncrowded. However, the extent to which the proportion of prisoners held in crowded accommodation will reduce will always be dependent on levels of demand in the system. Whilst the average number of prisoners living in crowded conditions across the prison estate did fall during 2020/21, as a local prison there has been a need for HMP/YOI Chelmsford to continue to operate in excess of its Certified Normal Accommodation level. The prison continues to work closely with HM Prison and Probation Service (HMPPS) Population Management Unit to balance maintaining sufficient capacity while enabling refurbishment projects to buildings and facilities to be completed. In addition to the refurbishment completed on A wing, the Board can be assured that HMP/YOI Chelmsford’s current agreed operational capacity of 687, a reduction from 750, allows refurbishment to continue with cells on the first night in custody wing and once the installation of new cell windows on E wing are complete the operational capacity will return to 690.
Ministry of Justice In progress
2 To ensure adequate funding for the ongoing improvement of the prison’s buildings and facilities.
Response
Regarding other building and facilities improvements, a project is underway to refurbish four of the eight shower blocks on E and F wings, with additional funding received recently to enable two further shower blocks to be refurbished in due course. Following equipment repairs and replacements which were carried out during 2021 to ensure the kitchen remained fully operational, further funding is enabling projects to be planned to refurbish the kitchen including a full redecoration, replacement of the flooring and installation of Whiterock cladding on the main kitchen walls to give added protection. A sustained and determined campaign of increased pest control visits, waste management improvements and modifications to drainage ingress points has shown positive results in controlling the rodent population. A concerted effort has ensured that the prison is cleaner and a site wide fire safety improvement project is underway.
Ministry of Justice In progress
3 To work with other government agencies to ensure that IS91 prisoners (those detained by the immigration authorities) are informed of the intention to deport at the earliest possible moment, not at the end of their term, which inevitably means that they are detained beyond the end of their sentence.
Response
Turning to the Board’s continued concern about foreign nationals, the Home Office remains committed to progressing cases as quickly as possible, ensuring detention paperwork is served at least 30 days prior to conditional release dates as per the Service Level Agreement (SLA) and keeping foreign nationals informed of the reasons for ongoing detention. The SLA is being closely monitored for compliance with justification sought where a case misses the service date. For cases that fall outside of the SLA, such as those that receive short sentences, these are expedited so that a foreign national can be informed of a decision as soon as possible. Whilst it is recognised that delays can be frustrating, reviews are conducted every 28 days to ensure detention and the location of detention remains appropriate, justified and necessary. Where possible Foreign National Offender Returns Command Immigration Prison teams have had a presence in the prison estate throughout the Covid-19 pandemic, but it is recognised that restricted regimes to control the spread of the virus has resulted in limitations. The teams have utilised in-cell technology to conduct interviews via video conferencing where appropriate and operational hot lines have been available to allow Immigration Officers and Caseworkers to provide updates. The Immigration Prison Teams have also now begun to resume a normal level of service where levels of Covid-19 infection allow.
Other In progress
4 To exert influence to ensure provision of suitable permanent accommodation for prisoners upon release, so that no prisoner ends up on the street.
Response
I acknowledge the Board’s ongoing concern about homelessness which is why the Prisons Strategy White Paper published in December 2021 sets out a vision that no one subject to probation supervision is released from prison homeless. The White Paper commits to increase the number of Housing Specialists from 20 to 48 across England and Wales which will support prisons to be more strategic in their response to reducing homelessness, including working in partnership with probation services and Local Authorities. It also sets out plans to spend £200 million a year by 2024/25 to reduce reoffending, including improving prison leavers’ access to accommodation such as expanding the temporary accommodation service across England and Wales. The temporary accommodation service was launched in July 2021 in five probation regions, including the East of England and provides up to 12 weeks of basic temporary accommodation for prison leavers subject to probation supervision that are at risk of homelessness on release. The commitment to increase Approved Premises spaces for high-risk offenders by 200 beds continues and is on track to be delivered by March 2024. In addition, the Bail Accommodation and Support Services provision continues to provide accommodation for low and medium risk offenders who do not have a suitable release address with new contracts coming into effect in October 2022 providing greater flexibility to respond to demand, more support and an improved service.
Ministry of Justice In progress
5 To support the Governor and staff in making the changes and improvements highlighted by Her Majesty's Inspectorate of Prisons’ inspection in August 2021, and those noted by us.
Response
Due to the Urgent Notification process regular support meetings are being held with key stakeholders, chaired by the HMPPS Executive Director for Public Sector Prisons South. Quarterly Senior Board meetings are taking place with the HMPPS Chief Executive Officer and HMPPS Director General of Prisons to measure progress against the initial 28-day urgent notification action plan and the overall action plan to address HMI Prison’s recommendations. HMP/YOI Chelmsford is also receiving support by an onsite HMPPS Prison Performance Support Programme (PPSP) team who are assisting with the collation of action plans, resource management and improving safety and rehabilitation. In addition, the HMPPS Standards Coaching Team is also on-site providing coaching, shadowing and mentoring to newer staff who may need development, as well as supporting the prisons efforts to improve the staffing culture. HMP/YOI Chelmsford is making significant progress with the support received from PPSP and as a result of the Urgent Notification process. The local Safety team has increased dedicated resources to focus on reducing violence, self-harm, bullying and the drug culture. Key Work is focusing on the most vulnerable prisoners and reducing cross deployment of staff to provide consistent delivery. Robust local quality assurance processes in place to improve Assessment, Care in Custody, Teamwork standards. The prison is also being more proactive in tackling drugs through a dedicated Drug Strategy Manager being appointed, consistent searching of staff and visitors through Enhanced Gate Security, and the use of body scanning technology to tackle illicit items being conveyed by prisoners.
HMPPS In progress
6 We would welcome a decrease in the OpCap and additional staffing during the transitional period to ensure that business as usual is not adversely affected by a concentration of effort on improvements.
Response
As set out in the Minister’s response, the prison’s operational capacity has been reduced to allow improvements to be made to the accommodation, with the prison benefitting from additional funding to improve decency as well as enhanced resources which will support staff in vital areas. The prison is currently operating with more Prison Officers and Operational Support Grades in post than its target requirement which is projected to continue until at least the middle of 2022 despite a high level of staff turnover. At the direction of the Hertfordshire, Essex and Suffolk Prison Group Director, Ministry of Justice Resourcing is continuing to recruit staff to the prison above the target and every effort is being made to maintain current recruitment levels. In addition to the refurbishment completed on A wing, the Board can be assured that HMP/YOI Chelmsford’s current agreed operational capacity of 687, a reduction from 750, allows refurbishment to continue with cells on the first night in custody wing and once the installation of new cell windows on E wing are complete the operational capacity will return to 690.
HMPPS Implemented
7 To continue to take steps to reduce the levels of violence, self-harm, bullying, drug taking and drug smuggling.
Response
The local Safety team has increased dedicated resources to focus on reducing violence, self-harm, bullying and the drug culture. The prison is also being more proactive in tackling drugs through a dedicated Drug Strategy Manager being appointed, consistent searching of staff and visitors through Enhanced Gate Security, and the use of body scanning technology to tackle illicit items being conveyed by prisoners.
Governor / Director In progress
8 To make it difficult for prisoners not to attend purposeful activity, so that they get the maximum opportunity to make themselves employable upon release. Governor / Director
9 To ensure that offender supervisors and key workers are given the time to perform their vital role, rather than being allocated to other duties at a moment’s notice.
Response
Key Work is focusing on the most vulnerable prisoners and reducing cross deployment of staff to provide consistent delivery.
Governor / Director In progress
10 To continue to make every effort to ensure a clean and decent environment, including the elimination of accumulated rubbish around the exterior of prison wings.
Response
A sustained and determined campaign of increased pest control visits, waste management improvements and modifications to drainage ingress points has shown positive results in controlling the rodent population. A concerted effort has ensured that the prison is cleaner and a site wide fire safety improvement project is underway.
Governor / Director In progress
11 To ensure that when staff assess whether newly arrived prisoners should be put on an assessment, care in custody and teamwork (ACCT) document, they are guided not just by the prisoner’s presentation on the day but by an understanding of the prisoner’s known risk factors.
Response
Robust local quality assurance processes in place to improve Assessment, Care in Custody, Teamwork standards.
Governor / Director In progress

Applications to the IMB

CategoryCurrentPrevious
Accommodation, including laundry, clothing, ablutions 5 5
Canteen, facility list, catalogue(s) 6 2
Discipline, including adjudications, IEP, sanctions 6 2
Equality 5 4
Finance, including pay, private monies, spends 5 1
Food and kitchens 6 3
Health, including physical, mental, social care 30 27
Letters, visits, telephones, public protection restrictions 17 15
Miscellaneous, including complaints system 8 11
Property during transfer or in another establishment or location 13 9
Property within this establishment 36 16
Purposeful activity, including education, work, training, library, regime, time out of cell 2 1
Sentence management, including HDC, release on temporary licence, parole, release dates, re-categorisation 7 9
Staff/prisoner concerns, including bullying 19 13
Transfers 2 10

Related inspections & investigations

22 Jan 2024 HMIP · Unannounced Safety 2 · Respect 2 · Activity 2 · Release 2
PPO fatal incident Kevin Hassan · Other non-natural
PPO fatal incident Jeffrey Smith
PPO fatal incident Jack Bawden
PPO fatal incident Brian Smith
PPO fatal incident Omar Farooq · Natural causes

Other reports for Chelmsford

2025 Published 27 Jan 2026 · Self-harm 848 · Concerns
2024 Published 5 Dec 2024 · Self-harm 884 · Concerns
2023 Published 8 Feb 2024 · Self-harm 980 · Concerns
2022 Published 7 Feb 2023 · Self-harm 836 · Concerns
2020 Published 4 Dec 2020 Population 690 · Concerns

Report details

Establishment
Chelmsford
Type
Prison · Cat B local YOI
Report year
2021
Published
16 February 2022
Responsible body
HMP Chelmsford
Recommendations
11
MoJ rating (2024/25)
1 — Serious concern

Population

Operational capacity720

Service providers

Community Rehabilitation Company
Sodexo
Education
PeoplePlus
Facilities Management
GFSL (Government Facility Services Limited)
Healthcare
Castle Rock Group (CRG)
Housing Needs
Seetec
Library Service
Essex County Council
Through-the-Gate contract
NACRO

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