Source · IMB Annual Report
Altcourse
Year: 2023
Published: 24 Nov 2023
Type: Prison · Cat B local and remand
Population: 1,164
Recommendations: 10
Key concerns
Positive findings
HMP Altcourse experienced significant challenges this year, primarily due to the transition to Sodexo management and severe staff shortages affecting all areas from safety to regime. While there were positive developments in food quality, GP waiting times, and some purposeful activity, persistent concerns remain regarding mental health transfers, the daily regime for meals, and the effectiveness of resettlement provision. The Board emphasizes the critical need for improved staff recruitment and retention to ensure stability and safety.
Safety statistics
| Indicator | This year | Previous |
|---|---|---|
| Deaths in custody | 5 | — |
| Self-harm incidents | 762 | 700 |
| Prisoner assaults | 360 | — |
| Assaults on staff | 36 | — |
| Use of force | 546 | 431 |
Positive findings
The prison has reinforced the use of non-punitive measures for managing behaviour and shown improvements in food quality and quantity since June 2023. GP waiting lists have improved, and enhanced external employment opportunities on release have been developed. The IMB is impressed with ongoing work to prevent illicit items, and the induction process is working satisfactorily. The prison's hygiene audit score significantly improved, and staff in the segregation unit maintain good rapport with prisoners. Chaplaincy services are highly regarded, and the use of peer supporters has reduced formal complaints. Nursing vacancies have been filled under the new healthcare contract, and prisoners in the inpatient unit are well cared for. Popular PT courses, substance misuse programs with high completion rates, and charity events involving prisoners and staff demonstrate positive engagement. Employment hubs and a neurodiversity support manager are welcome initiatives. Offender management consistently meets targets, and the multi-agency resettlement board is successful. Family services have improved, and new strategic roles are mitigating issues with resettlement provision.
Key concerns
Staffing
Repeated
Staffing shortages across key areas, including admissions, MDT, healthcare, and education, detrimentally impacting safety, regime, and service delivery.
Mental Health
Repeated
Persistent delays in the transfer of mentally unwell prisoners to secure hospital facilities.
Regime/Time Out of Cell
Repeated
The failure to reinstate the pre-pandemic regime for prisoners eating out of cell.
Complaints/Property
Repeated
Ongoing issues with prisoners' lost property.
Resettlement/Release
Repeated
The failure of Seetec to deliver on their resettlement contract.
Food/Catering
Repeated
The inadequacy of the daily allowance for prisoners’ food, particularly in the current economic climate.
Recommendations
| # | Recommendation | Addressee | Status |
|---|---|---|---|
| 5 |
The Board continues to hold the view, based on their observations and frequent discussions with prisoners and officers, that the current daily allowance for prisoners’ food is inadequate, particularly in the current economic climate. Are there any plans to review and revise the budget?
Repeated
Response
Seetec Group provide a service that supports individuals to find suitable accommodation on release. HMPPS’ North West Probation Service have been closely monitoring performance of the contract and a detailed action plan is now in place. Seetec has suffered from recruitment and retention challenges, in line with other employers in the region (including HMP Altcourse) and contract management teams are supporting Seetec to onboard and induct new staff as soon as possible. |
HMPPS | In progress |
| 6 |
Recruitment and retention of staff have been major concerns this year, particularly in the context of the transfer to Sodexo. These issues could undermine the stability and safety of the prison. Can the Board be reassured therefore that the recruitment and retention of staff remain the highest priority?
Response
HMP Altcourse has a probation pre-release team based in the prison that identify and address immediate resettlement needs and provide pre-release support for all people in prison, including those not convicted and people out of area. The minimum will be to screen for resettlement needs via Basic Custody Screening Tool (BCST2) completion, signpost to specialist services within the prison, such as Prison Banking Administrators and healthcare, and support people to access pre-release services not currently available via Commissioned Rehabilitative Service (CRS) providers. Funding was made available to HMP Altcourse following the spending review to enable improved education, skills and work outcomes during the remaining twelve weeks of a prisoner’s sentence and to support employment for prisoners post release. Funding was also provided to accommodate gaps within the existing contract such as the employment of an Identification and Banking Administrator (IDBA) and a Neurodiversity Support Manager. CRS provision was initially only available for sentenced people in prison. HMPPS is currently working on extending the contracts for accommodation to those who have not been convicted and/or sentenced. |
Governor / Director | In progress |
| 7 |
What are the plans for improving the daily regime for prisoners, and in particular, when can they expect to eat their meals outside of their cells and in association with other prisoners?
Response
The Prisoners’ Property Policy Framework, which was implemented on 5 September 2022, has been designed with procedural justice at its core and aims to ensure consistency and fairness and enhance prisoners’ satisfaction with processes and outcomes. Given the nature of property, and the movement of prisoners between establishments, the Framework looks to provide greater direction and standardisation on a national basis. It strengthens processes in relation to the main problem areas identified by IMBs and staff including the handling of valuable property, managing cell clearances, compliance with volumetric control and forwarding on excess property following a prisoner’s transfer. Prisoner Escort Custody Services (PECS) introduced the digitally recorded Prisoner Escort Record (dPER) including a property section that accurately records the number and type of sealed property ‘owned’ by and transferred with the prisoner and an accurate record of property handover between different Stakeholders. This is now embedded as business as usual. The digital process has assisted with investigations for property that is lost in transit with PECS suppliers. For property delays, in-line with the HMPPS Prisoner Property Framework, if the limit of items allowed in possession has been reached, and if there is no space on the Escort Vehicle to transport items safely and securely, then responsibility for transfer of any remaining items remains with the sending prison. HMPPS will monitor the impact of the new Framework going forward and will continue to look at what further improvements can be made. |
Governor / Director | Implemented |
| 4 |
When will the statutory 28-day time limit for the transfer to hospital of prisoners requiring in-patient mental health treatment, referred to in the draft Mental Health Bill of June 2022, come into effect?
Repeated
Response
The Ministry of Justice remains committed to improving mental health outcomes by working with partners to improve pathways into treatment and reduce unnecessary delays. The Draft Mental Health Bill, published in June 2022, seeks to speed up access to specialist in-patient treatment by creating a new 28-day statutory time limit for transfers from prison to hospital, mirroring the time limit set out in NHS England’s Good Practice Guidance published in 2021. This legislation will be brought forward when parliamentary time allows. |
Other | In progress |
| 5 | What efforts are being made to address the failure of Seetec to deliver on their contract responsibility to deliver a service that supports individuals to find suitable accommodation on release? Repeated | HMPPS | |
| 6 | How will the resettlement needs of remand prisoners be addressed, given the lack of provision for this in the current contract? | HMPPS | |
| 7 | What strategies can be put in place to resolve the ever-present issue of prisoners lost property? Repeated | HMPPS | |
| 8 |
The Board continues to hold the view, based on their observations and frequent discussions with prisoners and officers, that the current daily allowance for prisoners’ food is inadequate, particularly in the current economic climate. Are there any plans to review and revise the budget?
Repeated
Response
Food budgets are determined locally by the Director and kept under review as part of normal budget allocation planning as well as wider contractual arrangements. Prison Rules require that prisoners are provided with three meals a day that are varied, nutritious and meet the religious, cultural, and medical needs of all. The HMPPS Catering Team has been providing support to all prison establishments to help address the rising cost of food. They are working closely with local catering managers to understand issues and share good practice ideas with our food suppliers to look at supply and sourcing options. HMPPS appreciates the Board’s comments that both the quality and quantity of meals produced by the kitchens has improved significantly since the change in contractor. The cost per day has not changed since the improvement was noted. Additionally, as a reception prison HMP Altcourse has to ensure the budget allocation is similar to other prisons in the region as the prison transfers many prisoners to Category C prisons locally. |
HMPPS | In progress |
| 9 | Recruitment and retention of staff have been major concerns this year, particularly in the context of the transfer to Sodexo. These issues could undermine the stability and safety of the prison. Can the Board be reassured therefore that the recruitment and retention of staff remain the highest priority? Repeated | Governor / Director | |
| 10 | What are the plans for improving the daily regime for prisoners, and in particular, when can they expect to eat their meals outside of their cells and in association with other prisoners? Repeated | Governor / Director |
Applications to the IMB
| Category | Current | Previous |
|---|---|---|
| Accommodation, including laundry, clothing, ablutions | 1 | 12 |
| Canteen, facility list, catalogues | 2 | 7 |
| Discipline, including adjudications, incentives scheme, sanctions | 6 | 10 |
| Equality | 2 | 3 |
| Finance, including pay, private monies, spends | 4 | 10 |
| Food and kitchens | 4 | 13 |
| Health, including physical, mental, social care | 28 | 47 |
| Letters, visits, telephones, public protection, restrictions | 18 | 19 |
| Miscellaneous | 42 | 29 |
| Property during transfer or in another facility | 9 | 16 |
| Property within the establishment | 10 | 17 |
| Purposeful activity, including education, work, training, time out of cell | 2 | 9 |
| Sentence management, including HDC, ROTL, parole, release dates, re-categorisation | 27 | 12 |
| Staff/prisoner concerns, including bullying | 4 | 23 |
| Transfers | 2 | 1 |
Related inspections & investigations
7 Jul 2025
HMIP · Unannounced
Other reports for Altcourse
Report details
- Establishment
- Altcourse
- Type
- Prison · Cat B local and remand
- Report year
- 2023
- Published
- 24 November 2023
- Responsible body
- HMP Altcourse
- Recommendations
- 10
- MoJ rating (2024/25)
- 2 — Concern
Population
| Population | 1,164 |
| Operational capacity | 1,164 |
| Time out of cell | 8.0h/day |
Service providers
Commissioned Rehabilitative Services – Accommodation
Seetec
Education
Novus
External visits centre/creche
PSS Liverpool
GP service
Practice Plus Group
Mental health
Mersey care
Prison escorts
GeoAmey
Substance misuse
Phoenix Futures