Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident moved into a 3-bed bungalow in July 2023. […]
Decision Case ID 202512546 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 December 2025 Background The resident lives in a 3-bedroom flat with his partner and children. He […]
Decision Case ID 202514498 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The property is a flat. The resident […]
Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 December 2025 Background The resident has complained about damp and mould and repairs at […]
Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a house with […]
Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 25 November 2025 Background The resident lives in a 2-bedroom house with her husband […]
This complaint is about how the landlord handled repairs at the resident’s property, including related damp and mould. We have also considered how the landlord handled the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports of a roof leak, blocked gutters, and damp and mould in her flat.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould.
The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the property.
The complaint is about the landlord’s handling of repairs to a communal front door.
The resident’s complaint is about the landlord’s handling of her reports of various repairs, including leaks.
The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door.
The complaint is about the landlord’s handling of repairs to flooring in the property.
This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have also considered how the landlord handled the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property.
The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water.
The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould.
The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for a property transfer.
The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint concerns the landlord’s handling of structural defects, damp and mould in the property and the resident’s request for a permanent move.
The complaint is about the landlord’s handling of repairs to the resident’s wet room and damp and mould.
The complaint is about the landlord’s handling of a leak to the resident’s property.
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint.
The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated concerns about a temporary move. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.
The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof.
The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of the bathroom and toilet windows’ opening, closing, and damp and mould issues.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated repairs.
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water.
The complaint is about the landlord’s handling of the resident’s concerns about damp, mould, and associated repairs. We have also considered the landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of her reports of ventilation issues and overheating inside her flat.
The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.
The complaint is about the landlord’s handling of subsidence reports.
The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling.
The complaint is about the landlord’s handling of a leak from a wet room and the associated repairs.
The complaint is about the landlord’s handling of: The resident’s reports of repairs and the subsequent damp and mould. The associated complaint.
The leaseholder’s complaint is about the landlord’s handling of reports of a rodent infestation and associated reports of repairs.
The complaint is about the landlord’s handling of: A replacement front door and missing security features. Reports of staff conduct issues.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |