Places for People Group Limited (202127097)
The complaint is about: The landlords response to the residents concerns about the damp and mould in her property. The landlords handling of the residents complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Platform Housing Group Limited (202208458)
The complaint is about the landlord’s response to: Reports of leaks to the property and the handling of repairs. Reports of damp and mould in the property. The Ombudsman has also investigated the landlord’s communication and complaint handling.
Sanctuary Housing Association (202216547)
The complaint is about the landlord’s handling of: The landlord’s response to the resident’s reports of a leak. The associated complaint.
Southern Housing Group Limited (202214697)
The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling.
Stoke-on-Trent City Council (202303410)
The complaint is about the landlord’s handling of the resident’s report of damp and mould.
Dartford Borough Council (202203494)
REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
London & Quadrant Housing Trust (L&Q) (202105177)
The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of inadequate insulation between the entrance porch and her flat above. Complaints.
London Borough of Newham (202103663)
The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will also consider landlord’s record keeping.
Orbit Group Limited (202122354)
The resident’s complaint is about the landlord’s handling of damp and mould in the resident’s property .
Birmingham City Council (202125701)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat above. The associated complaint.
Paragon Asra Housing Limited (202216297)
The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also consider the landlord’s record keeping.
Hexagon Housing Association Limited (202125894)
The complaint is about: The landlord’s handling of, and communication about, various repairs in the property. The landlord’s response to the resident’s reports of a mouse infestation. This service has also considered the landlord’s: Complaint handling. Record keeping.
Orbit Group Limited (202204426)
This complaint is about the landlord’s handling of: Reports of water ingress into the property causing damp and mould. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202111700)
The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The associated complaint.
London & Quadrant Housing Trust (L&Q) (202205105)
The complaint is about: The landlord’s handling of the ASB reports. The landlord’s handling of the resident’s complaint.
North Tyneside Council (202214593)
REPORT COMPLAINT 202214593 North Tyneside Council 01 September 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]
Estuary Housing Association Limited (202221371)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202128291)
The complaint is about the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the living room ceiling. The associated complaints.
Wolverhampton City Council (202217517)
The complaint is about the landlord’s response to the resident’s: request to install fencing around the boundary of her front garden. reasonable adjustment request to increase the height of the fencing around the boundary of her front garden.
Islington Council (202122382)
The complaint is about the landlord’s: Handling of repairs at the property. Response to the resident’s reports of damp and mould at the property. Complaint handling.
Kingston upon Thames Council (202209197)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of repairs required to the front door. The landlord’s complaint handling. The landlord’s record keeping.
Clarion Housing Association Limited (202121016)
The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property.
Hackney Council (202213194)
The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the landlord’s complaint handling.
Harlow District Council (202212441)
REPORT COMPLAINT 202212441 Harlow District Council 9 August 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Christian Action (Enfield) Housing Association Limited (202105986)
The complaint relates to: The landlord’s management of the resident’s antisocial behaviour (ASB) complaints. The landlord’s management of the resident’s complaint.
Gateshead Metropolitan Borough Council (202217072)
The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping.
Orbit Group Limited (202215754)
The complaint is about the landlord’s response to the resident’s requests for repairs to be completed. The Ombudsman has also considered the landlords complaint handling.
Southern Housing Group Limited (202119541)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and noise nuisance. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202211385)
This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat.
North West Leicestershire District Council (202222635)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct.
Sanctuary Housing Association (202113467)
The complaint is about:
London & Quadrant Housing Trust (L&Q) (202214705)
The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint.
Hammersmith and Fulham Council (202211264)
This complaint is about the landlord’s handling of: repairs in the resident’s bathroom, and; the associated complaint.
Anchor Hanover Group (202118379)
The complaint is about: The landlord’s handling of reports of damp and mould at the property. The landlord’s complaint management.
Haringey London Borough Council (202119831)
The complaint is about the landlord’s:
Deptford Housing Co-operative Limited (202119624)
The complaint is about: The landlord’s handling of repairs and upgrades at the resident’s property. This Service has also considered the landlord’s complaint handling approaches.
Peabody Trust (202116900)
The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and the subsequent compensation at the time of its final response.
Southwark Council (202113988)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the bathroom caused by a reoccurring leak from the property above. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Southway Housing Trust (Manchester) Limited (202104948)
The complaint is about the landlord’s response to the residents reports of damp and mould. The Ombudsman has also considered the landlords complaint handling.
Notting Hill Genesis (NHG) (202005633)
The complaint is about: The landlord’s response to the resident’s reports about damp and mould in the property. The landlord’s handling of the complaint.
Southern Housing Group Limited (202218230)
The complaint is about the landlord’s: handling of the resident’s reports of leaks into her property from the communal roof and the resulting internal damage. handling of the complaint.
Lewisham Council (202202867)
The complaint is about the landlord’s response to the reports of a leak into the resident’s property and its handling of the associated repairs.
Wandsworth Council (202201207)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property.
Home Group Limited (202117203)
The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint.
London & Quadrant Housing Trust (L&Q) (202203890)
The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to another home due to disrepair issues. Complaints.
Hammersmith and Fulham Council (202102777)
This complaint is about the landlord’s handling of: Repairs to the resident’s windows, the insulation of the loft and kitchen repairs. The associated complaint.
Charnwood Borough Council (202120834)
The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered.
Lambeth Council (202121344)
REPORT COMPLAINT 202121344 Lambeth Council 11 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202112818)
The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The report also examines the landlord’s record keeping.
Lambeth Council (202119227)
The complaint is about the landlord’s: Response to reports concerning repairs to a leaking pipe and subsequent damp and mould. Record keeping. Complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)