Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Year: 2022 × Outcome: Severe_Maladministration ×

Showing 8 of 18,103 decisions

Decisions

Most recent first

Believe Housing Limited (202127840)

9 Oct 2022 Case 202127840 Severe Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to the resident’s bathroom ceiling.

Read the original Housing Ombudsman decision via the title.

Longhurst Group Limited (202108534)

29 Sep 2022 Case 202108534 Severe Maladministration Managing Relations

The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling.

Read the original Housing Ombudsman decision via the title.

Lambeth Council (202118403)

14 Sep 2022 Case 202118403 Severe Maladministration Information and data management

REPORT COMPLAINT 202118403 Lambeth Council 14 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202109355)

26 Aug 2022 Case 202109355 Severe Maladministration Old Property Condition migrated-2025

The complaint is about the landlord’s response to the residents’ reports of drain blockages.

Read the original Housing Ombudsman decision via the title.

Metropolitan Thames Valley Housing (202009673)

5 Jul 2022 Case 202009673 Severe Maladministration Health and Safety (inc. building safety)

The complaint concerns the landlord’s: Response to concerns raised by the resident regarding the condition of a communal fire alarm call unit.

Read the original Housing Ombudsman decision via the title.

Spitalfields Housing Association Limited (202008492)

30 Jun 2022 Case 202008492 Severe Maladministration Managing Relations

The complaint is about the landlord’s: Complaints handling. Response to the resident’s reports of leaks at the property and damage to belongings.

Read the original Housing Ombudsman decision via the title.

‘Johnnie’ Johnson H A Ltd (201906066)

9 Jun 2022 Case 201906066 Severe Maladministration ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s: record keeping. complaint handling.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202102647)

22 Feb 2022 Case 202102647 Severe Maladministration Managing Relations

The complaint is about: The landlord’s handling of damp and mould at the property. The associated communication and complaints handling.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)