Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a house with […]
The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of: Repairs to and a leak from the extractor fan. Damp and mould.
The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak to the resident’s property.
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint.
The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof.
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water.
The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.
The complaint is about the landlord’s response to the resident’s request for information about his service charge.
The complaint is about the landlord’s handling of: Major repairs to the floor. The formal complaint.
This complaint is about the landlord’s handling of damp and mould in the resident’s property.
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated complaint.
This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, and mould, in the property.
This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat.
The complaint is about: The landlord’s management of damp and mould reports and the associated repairs. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of redecoration works at the property. The Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower room and hallway. Reports of damp and mould. Complaints.
The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak.
The complaint is about the landlord’s handling of the resident’s: Reports of cracks around the living room window. Complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of foul odours in a communal hallway. Reports of inadequate insulation between the entrance porch and her flat above. Complaints.
The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will also consider landlord’s record keeping.
The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The associated complaint.
The complaint is about: The landlord’s handling of the ASB reports. The landlord’s handling of the resident’s complaint.
This complaint is about the landlord’s handling of repairs following a leak from a neighbouring flat.
The complaint is about the landlord’s handling of: the resident’s window repairs; the associated complaint.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of the resident’s: Reports of recurring leaks at her previous home. Move to another home due to disrepair issues. Complaints.
The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof.
The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding related service charges and the length of time scaffolding was in place. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak.
The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |