Index live

Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "investigation" × Outcome: Severe_Maladministration ×

Showing 9 of 16,595 decisions matching "investigation"

Decisions

Most recent first

18 Dec 2025 Severe Maladministration Thirteen Housing Group Limited (202411250) Case 202411250 · Managing Relations Decision Case ID 202411250 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Dec 2025 Severe Maladministration Southern Housing (202512546) Case 202512546 · Managing Relations Decision Case ID 202512546 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 16 December … 11 Dec 2025 Severe Maladministration Birmingham City Council (202514498) Case 202514498 · Managing Relations Decision Case ID 202514498 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 11 Dec 2025 Severe Maladministration Citizen Housing Group Limited (202431874) Case 202431874 · Managing Relations Decision Case ID 202431874 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 25 Nov 2025 Severe Maladministration Haringey London Borough Council (202330017) Case 202330017 · Managing Relations Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 25 Nov 2025 Severe Maladministration The Riverside Group Limited (202340331) Case 202340331 · Responsive repairs/activity Decision Case ID 202340331 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 29 Jul 2024 Severe Maladministration Lambeth Council (202313959) Case 202313959 · Managing Relations This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 13 Oct 2023 Severe Maladministration London Borough of Newham (202103663) Case 202103663 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will … 11 Sep 2023 Severe Maladministration Paragon Asra Housing Limited (202216297) Case 202216297 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also …