Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 November 2025 Background The resident lives in a house with […]
The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the property.
The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of repairs to flooring in the property.
The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak to the resident’s property.
The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak.
The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water.
The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould.
The complaint is about the landlord’s response to the resident’s request for information about his service charge.
The complaint is about the landlord’s handling of repairs to the resident’s windows.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s response to reports of recurring leaks and damp and mould in the property.
The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated complaint.
This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, and mould, in the property.
The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak.
REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will also consider landlord’s record keeping.
The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping.
The complaint is about the landlord’s:
The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered.
The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof.
The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding related service charges and the length of time scaffolding was in place. The Ombudsman will also consider the landlord’s complaint handling.
The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak.
The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property.
The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the resident’s request for the landlord to install loft insulation. The landlord’s complaint handling.
The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has also considered the landlord’s communication and overall treatment of the complainant throughout the period of the complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |