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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "borough" × Outcome: Severe_Maladministration ×

Showing 30 of 16,595 decisions matching "borough"

Decisions

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25 Nov 2025 Severe Maladministration Haringey London Borough Council (202330017) Case 202330017 · Managing Relations Decision Case ID 202330017 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 19 Aug 2025 Severe Maladministration Dacorum Borough Council (202442661) Case 202442661 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to address the resident’s report of damp and mould in the … 31 Jul 2025 Severe Maladministration London Borough of Barnet (202442712) Case 202442712 · Responsive repairs/activity The resident’s complaint was about the landlord’s response to the resident’s reports of damp and mould. 23 Jul 2025 Severe Maladministration Basildon Borough Council (202447527) Case 202447527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to flooring in the property. 30 Jun 2025 Severe Maladministration London Borough of Hammersmith and Fulham (202418398) Case 202418398 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to an infestation of bedbugs at the property. The Ombudsman has also considered … 25 Jun 2025 Severe Maladministration London Borough of Camden Council (202442744) Case 202442744 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak to the resident’s property. 6 Jun 2025 Severe Maladministration London Borough of Havering Council (202340938) Case 202340938 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also … 23 Apr 2025 Severe Maladministration London Borough of Newham (202303385) Case 202303385 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated … 26 Feb 2025 Severe Maladministration London Borough of Islington (202319984) Case 202319984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak. 26 Feb 2025 Severe Maladministration London Borough of Lewisham (202346715) Case 202346715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water. 25 Feb 2025 Severe Maladministration Haringey London Borough Council (202411782) Case 202411782 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould. 19 Dec 2024 Severe Maladministration London Borough of Lambeth (202324382) Case 202324382 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information about his service charge. 19 Dec 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202233268) Case 202233268 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 18 Dec 2024 Severe Maladministration Dartford Borough Council (202329960) Case 202329960 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. … 8 Oct 2024 Severe Maladministration London Borough of Wandsworth (202225690) Case 202225690 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The … 22 Aug 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202331302) Case 202331302 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of recurring leaks and damp and mould in the property. 8 Aug 2024 Severe Maladministration London Borough of Barking and Dagenham (202216711) Case 202216711 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated … 25 Jul 2024 Severe Maladministration Haringey London Borough Council (202232465) Case 202232465 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, … 20 Feb 2024 Severe Maladministration London Borough of Newham (202217014) Case 202217014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a leak, remedial repairs, and damage caused by the leak. 18 Oct 2023 Severe Maladministration Dartford Borough Council (202203494) Case 202203494 · ASB/Abuse/Nuisance REPORT COMPLAINT 202203494 Dartford Borough Council 18 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 13 Oct 2023 Severe Maladministration London Borough of Newham (202103663) Case 202103663 · Managing Relations The complaint is about the landlord’s: response to the resident’s report of an ongoing leak. complaint handling. This investigation will … 31 Jul 2023 Severe Maladministration Gateshead Metropolitan Borough Council (202217072) Case 202217072 · Information and data management The complaint is about the landlord’s: Handling of damp at the property. Complaint handling. The landlord’s record keeping. 12 Jul 2023 Severe Maladministration Haringey London Borough Council (202119831) Case 202119831 · Managing Relations The complaint is about the landlord’s: 6 Jun 2023 Severe Maladministration Charnwood Borough Council (202120834) Case 202120834 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the level access shower and the level of compensation offered. 30 May 2023 Severe Maladministration Haringey London Borough Council (202217471) Case 202217471 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of an ongoing leak from the roof. 18 May 2023 Severe Maladministration Haringey London Borough Council (202204505) Case 202204505 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs at her property and her concerns regarding … 31 Mar 2023 Severe Maladministration London Borough of Hackney (202121187) Case 202121187 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak. 29 Mar 2023 Severe Maladministration Waverley Borough Council (202213384) Case 202213384 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property. 20 Mar 2023 Severe Maladministration Haringey London Borough Council (202120409) Case 202120409 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the … 21 Feb 2023 Severe Maladministration Rochdale Boroughwide Housing Limited (202201509) Case 202201509 · Managing Relations The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has …