Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202436514 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 24 February 2026 Background The property is a new build 2-bedroom house. The resident lives […]
This complaint is about how the landlord handled repairs at the resident’s property, including related damp and mould. We have also considered how the landlord handled the resident’s complaint.
The complaint is about: The landlord’s handling of repairs to the garage door. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s rehousing. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and the associated repairs. Complaint.
The complaint is about the landlord’s decision not to investigate its handling of the resident’s repairs earlier than 2021, and the subsequent compensation at the time of its final response.
The complaint is about the landlord’s handling of: the resident’s reports of issues with her hot water supply; the resident’s complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |