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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "trust" × Outcome: Reasonable_Redress ×

Showing 215 of 16,595 decisions matching "trust"

Decisions

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5 Mar 2026 Reasonable Redress Peabody Trust (202346846) Case 202346846 · Managing Relations Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March … 20 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202334349) Case 202334349 · ASB/Abuse/Nuisance Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202409207) Case 202409207 · Responsive repairs/activity Decision Case ID 202409207 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202403156) Case 202403156 · ASB/Abuse/Nuisance Decision Case ID 202403156 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 12 Feb 2026 Reasonable Redress Peabody Trust (202407614) Case 202407614 · Financial Decision Case ID 202407614 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 12 February … 3 Feb 2026 Reasonable Redress Peabody Trust (202420928) Case 202420928 · Managing Relations Decision Case ID 202420928 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 03 February … 30 Jan 2026 Reasonable Redress Peabody Trust (202507436) Case 202507436 · Managing Relations Decision Case ID 202507436 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 January … 8 Jan 2026 Reasonable Redress Peabody Trust (202439814) Case 202439814 · Managing Relations Decision Case ID 202439814 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 8 January … 7 Jan 2026 Reasonable Redress Peabody Trust (202506211) Case 202506211 · Managing Relations Decision Case ID 202506211 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 7 January … 22 Dec 2025 Reasonable Redress Peabody Trust (202318374) Case 202318374 · Managing Relations Decision Case ID 202318374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 27 Nov 2025 Reasonable Redress Peabody Trust (202320040) Case 202320040 · Financial Decision Case ID 202320040 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 November 2025 … 27 Nov 2025 Reasonable Redress Peabody Trust (202400765) Case 202400765 · Managing Relations Decision Case ID 202400765 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 November … 26 Nov 2025 Reasonable Redress Peabody Trust (202325539) Case 202325539 · Managing Relations Decision Case ID 202325539 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 26 … 25 Nov 2025 Reasonable Redress Peabody Trust (202332699) Case 202332699 · Managing Relations Decision Case ID 202332699 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 25 November 2025 … 19 Nov 2025 Reasonable Redress London & Quadrant Housing Trust (202333027) Case 202333027 · Managing Relations Decision Case ID 202333027 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 19 Nov 2025 Reasonable Redress Peabody Trust (202427051) Case 202427051 · Managing Relations Decision Case ID 202427051 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 19 November 2025 … 30 Oct 2025 Reasonable Redress Peabody Trust (202427718) Case 202427718 · Financial Decision Case ID 202427718 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 … 29 Oct 2025 Reasonable Redress Peabody Trust (202453272) Case 202453272 · Managing Relations Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 28 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202445695) Case 202445695 · Managing Relations Decision Case ID 202445695 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Oct 2025 Reasonable Redress London & Quadrant Housing Trust (202333178) Case 202333178 · Managing Relations Decision Case ID 202333178 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 15 Oct 2025 Reasonable Redress Peabody Trust (202315741) Case 202315741 · Managing Relations Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202222648) Case 202222648 · Managing Relations This complaint is about the landlord’s handling of repairs related to replastering and a leak from the toilet. We have … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202342486) Case 202342486 · Managing Relations This complaint is about the landlord’s handling of repairs to the extractor fan and its response to the resident’s additional … 30 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202501150) Case 202501150 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports about repair issues at the property. 30 Sep 2025 Reasonable Redress Peabody Trust (202314575) Case 202314575 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint. 29 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202317968) Case 202317968 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to a break-in at the resident’s property. 29 Sep 2025 Reasonable Redress Peabody Trust (202446469) Case 202446469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s … 26 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202503275) Case 202503275 · Responsive repairs/activity The complaint is about the landlord's handling of reports of damp and mould. 25 Sep 2025 Reasonable Redress Peabody Trust (202345853) Case 202345853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the … 25 Sep 2025 Reasonable Redress Peabody Trust (202440717) Case 202440717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her … 24 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325627) Case 202325627 · Responsive repairs/activity The complaint is about: 18 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325886) Case 202325886 · Managing Relations The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint. 1 Sep 2025 Reasonable Redress Newlon Housing Trust (202331591) Case 202331591 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property. 30 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202335510) Case 202335510 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door. 29 Aug 2025 Reasonable Redress Peabody Trust (202417776) Case 202417776 · Estate Management The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling. 28 Aug 2025 Reasonable Redress Peabody Trust (202326978) Case 202326978 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which … 28 Aug 2025 Reasonable Redress Peabody Trust (202446561) Case 202446561 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for window replacements. The resident’s complaint. 15 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202325759) Case 202325759 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling … 12 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202422571) Case 202422571 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about the communal lighting. Associated complaint. 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202214684) Case 202214684 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs to the bedroom. Associated complaint. 29 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202434063) Case 202434063 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the heat supply charges for the property. This … 22 Jul 2025 Reasonable Redress Peabody Trust (202344894) Case 202344894 · Managing Relations The complaint is about the landlord’s handling of: Works linked to a void space in the hallway ceiling. The resident’s … 18 Jul 2025 Reasonable Redress Newlon Housing Trust (202401967) Case 202401967 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint. 15 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202409624) Case 202409624 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s windows. The Ombudsman has also investigated the landlord’s … 14 Jul 2025 Reasonable Redress London & Quadrant Housing Trust (202432377) Case 202432377 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a roof leak. 30 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202330468) Case 202330468 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a request for CCTV footage. installation of external lighting. The Ombudsman has … 27 Jun 2025 Reasonable Redress Peabody Trust (202429059) Case 202429059 · Managing Relations The complaint is about the landlord’s handling of: The resident’s stay in temporary accommodation. The resident’s complaint. 25 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (202431045) Case 202431045 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and the associated repairs. … 6 Jun 2025 Reasonable Redress Peabody Trust (202308088) Case 202308088 · Estate Management The complaint is about the landlord’s: Response to the resident’s dissatisfaction about an annual rent increase. Handling of the resident’s … 3 Jun 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202316861) Case 202316861 · Managing Relations The complaint is about the landlord’s communication about a kitchen replacement. The Ombudsman has also investigated the landlord’s complaint handling.