Clarion Housing Association Limited (202101927)
The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202012309)
The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling.
Clarion Housing Association Limited (202001355)
The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the subsequent repairs and associated damage. Complaint handling. Response to the resident’s reports of a leak at the property which occurred in 2018. Response to the resident’s request for compensation for …
Clarion Housing Association Limited (202009298)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance.
Sanctuary Housing Association (202016572)
The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to December 2019. From December 2019 onwards.
Thames Valley Housing Association Limited (202016953)
The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the resident’s associated complaint.
Clarion Housing Association Limited (202014589)
The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance.
Clarion Housing Association Limited (202016583)
The complaint is about the level of compensation offered to the resident further to his reports of leaks into his property. The resident made a formal complaint on 23 May 2020 that the landlord had not dealt with disrepair to his home. He felt his family was at risk as …
Clarion Housing Association Limited (202008232)
The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299)
The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling.
Sanctuary Housing Association (202013347)
This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).
Wandle Housing Association Limited (202014677)
The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made in error. Failure to respond to a data protection request.
Guinness Housing Association Limited (202012044)
This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of the resident’s possessions after the eviction; the related complaint.
Hyde Housing Association Limited (201910352)
This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.
Sanctuary Housing Association (202109211)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated repairs. The landlord’s complaint handling. Physical and mental health issues experienced by the resident.
Clarion Housing Association Limited (202104088)
REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010222)
The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling.
Sanctuary Housing Association (201914140)
The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. Repairs to the resident’s fridge.
Sanctuary Housing Association (202015763)
This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property.
Cottsway Housing Association Limited (202002051)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.
Hyde Housing Association Limited (202015762)
REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
West Kent Housing Association (202102527)
This complaint is about the landlord’s response to the resident’s concerns about the standard of paintwork to the back door.
Sovereign Housing Association Limited (201910574)
The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with the heating and hot water at the property and its efficiency. Tree maintenance and the provision of a survey report. The landlord’s complaint handling.
Clarion Housing Association Limited (202015290)
The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202012788)
The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the resident’s health.
Clarion Housing Association Limited (202101785)
REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Sanctuary Housing Association (202010279)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour’s visitor.
Clarion Housing Association Limited (202000374)
This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns about building insurance cover for the property; the related complaint.
Clarion Housing Association Limited (202000007)
REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Sanctuary Housing Association (202006043)
The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and flooring.
Clarion Housing Association Limited (202010192)
The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking.
Hyde Housing Association Limited (201913216)
The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks in his property.
Clarion Housing Association Limited (202009259)
This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap.
Sanctuary Housing Association (202008268)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint.
Clarion Housing Association Limited (202008803)
This complaint is about the landlord handling of a refund on the resident’s rent account.
Sovereign Housing Association Limited (202003404)
The complaints are about:
Hastoe Housing Association Limited (202006085)
The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden fence.
Poplar Housing And Regeneration Community Association Limited (202011305)
The resident complains about the garden fence that the landlord provided, its subsequent decision not to replace this with the same type that had been provided to neighbours, and its communication with her when she raised these concerns.
Clarion Housing Association Limited (201910091)
REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721)
This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to Buy (VRTB) scheme was mis-sold to her. Problems the resident experienced at the time of her VRTB application and viewing of the property. Delays completing the sales process following the …
Sanctuary Housing Association (202009170)
The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; complaints handling.
Orbit Housing Association Limited (201910103)
The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water in the property for a period of two weeks, due to the gas not having been uncapped.
Thames Valley Housing Association Limited (202003011)
The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, and to his subsequent formal complaint.
Poplar Housing And Regeneration Community Association Limited (201910835)
The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged personal effects.
Sanctuary Housing Association (201914372)
The complaint is about the level of compensation offered to the resident by the landlord, following a period of time when her shower was inoperative.
Sanctuary Housing Association (202008731)
The complaint is about the landlord’s maintenance of the boiler.
Sanctuary Housing Association (201914691)
This complaint is about the landlord’s handling of the resident’s reports of a pest infestation.
Sanctuary Housing Association (202002647)
The complaint is about: the landlord’s handling of repairs to the exterior of the resident’s property; and the landlord’s complaints handling.
Sanctuary Housing Association (202003183)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
Clarion Housing Association Limited (201906498)
The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s guttering, patio door, boiler, wet room and damp and mould.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)