The Guinness Partnership Limited (202315404)
The complaint is about the landlord’s handling of reports of no heating or hot water at the property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Onward Homes Limited (202305336)
The complaint is about the landlord’s handling of the resident’s reports concerning a leak, damp, and mould at her property.
Connexus Homes Limited (202324193)
The complaint is about the landlord’s response to the resident’s reports of excess cold, poor insulation, draughty windows and doors, and its communication and complaint handling.
The Guinness Partnership Limited (202224892)
The complaint is about the landlord's handling of the resident’s: Reports of heating repairs. Associated complaint.
Hexagon Housing Association Limited (202302818)
This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service charge account. The related complaint.
Stonewater Limited (202233117)
The complaint is about the landlord’s handling of repairs in the property.
Connexus Homes Limited (202227752)
The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and mould.
Clarion Housing Association Limited (202331902)
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint.
GreenSquareAccord Limited (202307331)
The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated the landlord’s complaint handling.
Onward Homes Limited (202234079)
The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. The replacement of a grab rail.
Orbit Group Limited (202306179)
The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Limited (202318849)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.
Platform Housing Group Limited (202218923)
The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.
Abri Group Limited (202227119)
The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.
Orbit Group Limited (202226680)
This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.
A2Dominion Housing Group Limited (202300662)
The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.
Orbit Group Limited (202220029)
The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.
ForHousing Limited (202329305)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
One Housing Group Limited (202225613)
The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.
Midland Heart Limited (202226563)
The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the block and the related service charges.
Orbit Group Limited (202213948)
The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.
Hyde Housing Association Limited (202329319)
The complaint is about the landlord’s response to a report of a leak and associated repairs.
Torus62 Limited (202310813)
The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports of damage to her kitchen flooring and washing machine.
Abri Group Limited (202234700)
REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Midland Heart Limited (202226268)
The complaint is about the landlord’s handling of defects reported by the resident of a new build property.
ForHousing Limited (202301498)
The complaint is about the landlord’s handling of repairs to the resident’s kitchen.
LiveWest Homes Limited (202229671)
The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access to her property.
One Housing Group Limited (202311150)
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
Islington and Shoreditch Housing Association Limited (202229316)
The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling.
Vivid Housing Limited (202222069)
This complaint is about the landlord's handling of reports of damp and mould within the resident’s home.
Richmond Housing Partnership Limited (202226529)
The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps.
Regenda Limited (202321067)
The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two meter point reference numbers (MPRN).
Clarion Housing Association Limited (202302116)
The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Richmond Housing Partnership Limited (202214075)
The complaint is about the landlord’s: Response following a fire at the property. Complaint handling.
Aster Group Limited (202310554)
The landlord’s handling of reports of repairs to the roof, and damp and mould issues.
The Guinness Partnership Limited (202301691)
The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs.
Stonewater Limited (202305674)
This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property.
Clarion Housing Association Limited (202210484)
The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. The landlord’s complaint handling.
Aster Group Limited (202209256)
The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.
Stonewater Limited (202303389)
REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Platform Housing Group Limited (202231124)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.
Clarion Housing Association Limited (202213067)
The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. Complaint handling.
Clarion Housing Association Limited (202229282)
This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint.
Stonewater Limited (202231044)
The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.
Nottingham City Homes Limited (202228693)
The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards.
Golding Homes Limited (202213912)
The complaint is about the landlord’s handling of a staircasing application made by the resident.
Clarion Housing Association Limited (202206428)
The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking enforcement on the estate. Associated formal complaint.
Abri Group Limited (202206759)
The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.
Clarion Housing Association Limited (202204869)
The complaint is about the landlord’s handling of a burst pipe and subsequent damage.
Community Gateway Association Limited (202209378)
The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)