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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 712 of 16,595 decisions matching "limited"

Decisions

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30 Nov 2023 Reasonable Redress Habinteg Housing Association Limited (202201709) Case 202201709 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour. 30 Nov 2023 Reasonable Redress Homes Plus Limited (202222673) Case 202222673 · Old Property Condition migrated-2025 The complaint is about the time taken to prepare the property at the start of the tenancy. 10 Nov 2023 Reasonable Redress Hyde Housing Association Limited (202219192) Case 202219192 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s … 31 Oct 2023 Reasonable Redress Clarion Housing Association Limited (202229270) Case 202229270 · Financial The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling. 20 Oct 2023 Reasonable Redress Women’s Pioneer Housing Limited (202212180) Case 202212180 · Financial The complaint is about the landlord’s management of the resident’s rent account. 19 Oct 2023 Reasonable Redress The Guinness Partnership Limited (202207616) Case 202207616 · Estate Management The complaint is about: The landlord’s handling of reported noise disturbances from the building’s water pumps. The associated complaint. 11 Oct 2023 Reasonable Redress Stonewater Limited (202202095) Case 202202095 · Occupancy Rights The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy. 5 Oct 2023 Reasonable Redress Hyde Housing Association Limited (202112348) Case 202112348 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to … 29 Sep 2023 Reasonable Redress The Guinness Partnership Limited (202213395) Case 202213395 · Old Complaints Handling categories The complaint is about: The landlord’s handling of antisocial behaviour (ASB) reports. The landlord’s handling of the resident’s complaint. 25 Sep 2023 Reasonable Redress Places for People Group Limited (202220651) Case 202220651 · Moving/Buying/Selling Home The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom … 20 Sep 2023 Reasonable Redress Clarion Housing Association Limited (202202829) Case 202202829 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 19 Sep 2023 Reasonable Redress Guinness Housing Association Limited (202311620) Case 202311620 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom … 19 Sep 2023 Reasonable Redress Warwickshire Rural Housing Association Limited (202216128) Case 202216128 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the … 15 Sep 2023 Reasonable Redress Paradigm Housing Group Limited (202205948) Case 202205948 · Estate Management The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service … 14 Sep 2023 Reasonable Redress Platform Housing Group Limited (202208346) Case 202208346 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise … 8 Sep 2023 Reasonable Redress Yorkshire Housing Limited (202201531) Case 202201531 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build … 7 Sep 2023 Reasonable Redress Aster Group Limited (202104588) Case 202104588 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s … 1 Sep 2023 Reasonable Redress One Housing Group Limited (202218055) Case 202218055 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within … 31 Aug 2023 Reasonable Redress One Housing Group Limited (202213037) Case 202213037 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sales process for the resident’s property. 31 Aug 2023 Reasonable Redress The Guinness Partnership Limited (202209343) Case 202209343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at … 30 Aug 2023 Reasonable Redress The Housing Plus Group Limited (202215056) Case 202215056 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s staircasing application. 29 Aug 2023 Reasonable Redress Longhurst Group Limited (202121961) Case 202121961 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. … 25 Aug 2023 Reasonable Redress Accent Housing Limited (202221854) Case 202221854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: The repair of a ventilation grill at her … 24 Aug 2023 Reasonable Redress Grand Union Housing Group Limited (202120857) Case 202120857 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme. 14 Aug 2023 Reasonable Redress Clarion Housing Association Limited (202205171) Case 202205171 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss … 14 Aug 2023 Reasonable Redress Plus Dane Housing Limited (202218640) Case 202218640 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s right to acquire application. 7 Aug 2023 Reasonable Redress A2Dominion Housing Group Limited (202210846) Case 202210846 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint. 28 Jul 2023 Reasonable Redress Guinness Housing Association Limited (202210275) Case 202210275 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's … 24 Jul 2023 Reasonable Redress ‘Johnnie’ Johnson Housing Trust Limited (202223385) Case 202223385 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the renewal of the kitchen in the property. 18 Jul 2023 Reasonable Redress Clarion Housing Association Limited (202207384) Case 202207384 · Financial REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Jul 2023 Reasonable Redress Orbit Group Limited (202009566) Case 202009566 · Old Property Condition categories The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint. 4 Jul 2023 Reasonable Redress Platform Housing Group Limited (202215851) Case 202215851 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor. 30 Jun 2023 Reasonable Redress Origin Housing Limited (202116215) Case 202116215 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns about the lettings service, including the availability of keys … 30 Jun 2023 Reasonable Redress Stonewater Limited (202215713) Case 202215713 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom. 28 Jun 2023 Reasonable Redress Bromford Housing Group Limited (202215674) Case 202215674 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s boiler. 27 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202117029) Case 202117029 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property. 26 Jun 2023 Reasonable Redress East Midlands Housing Group Limited (202215290) Case 202215290 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom. 26 Jun 2023 Reasonable Redress Midland Heart Limited (202209417) Case 202209417 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of the resident’s reports of noise nuisance from a neighbour’s property. 23 Jun 2023 Reasonable Redress One Manchester Limited (202208677) Case 202208677 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property. 23 Jun 2023 Reasonable Redress Stonewater Limited (202215389) Case 202215389 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for various repairs in her property. 23 Jun 2023 Reasonable Redress Vivid Housing Limited (202209862) Case 202209862 · Health and Safety (inc. building safety) The complaint is about the resident’s concerns of asbestos in the property. 16 Jun 2023 Reasonable Redress Orbit Housing Association Limited (202216378) Case 202216378 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The … 12 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202112113) Case 202112113 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal … 11 Jun 2023 Reasonable Redress Peak District Rural Housing Association Limited (202208459) Case 202208459 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system. 9 Jun 2023 Reasonable Redress Platform Housing Group Limited (202125368) Case 202125368 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than … 8 Jun 2023 Reasonable Redress Platform Housing Group Limited (202117482) Case 202117482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s defect repair reports. 8 Jun 2023 Reasonable Redress Red Kite Community Housing Limited (202117272) Case 202117272 · Managing Relations The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the … 31 May 2023 Reasonable Redress Your Housing Group Limited (202121482) Case 202121482 · Financial The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling. 30 May 2023 Reasonable Redress Incommunities Limited (202119336) Case 202119336 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB). 30 May 2023 Reasonable Redress The Guinness Partnership Limited (202218011) Case 202218011 · Old Property Condition migrated-2025 The complaint is about the landlord's management of repairs to the resident’s heating system.