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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Reasonable_Redress ×

Showing 364 of 16,595 decisions matching "association"

Decisions

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26 Mar 2021 Reasonable Redress Sanctuary Housing Association (202009170) Case 202009170 · Staff Training The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; … 19 Mar 2021 Reasonable Redress Orbit Housing Association Limited (201910103) Case 201910103 · Old Property Condition migrated-2025 The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water … 16 Mar 2021 Reasonable Redress Thames Valley Housing Association Limited (202003011) Case 202003011 · Managing Relations The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, … 11 Mar 2021 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (201910835) Case 201910835 The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged … 11 Mar 2021 Reasonable Redress Sanctuary Housing Association (201914372) Case 201914372 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident by the landlord, following a period of time … 8 Mar 2021 Reasonable Redress Sanctuary Housing Association (202008731) Case 202008731 The complaint is about the landlord’s maintenance of the boiler. 5 Mar 2021 Reasonable Redress Sanctuary Housing Association (201914691) Case 201914691 This complaint is about the landlord’s handling of the resident’s reports of a pest infestation. 1 Mar 2021 Reasonable Redress Sanctuary Housing Association (202002647) Case 202002647 · Old Complaints Handling categories The complaint is about: the landlord’s handling of repairs to the exterior of the resident’s property; and the landlord’s complaints … 23 Feb 2021 Reasonable Redress Sanctuary Housing Association (202003183) Case 202003183 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 21 Jan 2021 Reasonable Redress Clarion Housing Association Limited (201906498) Case 201906498 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s … 12 Jan 2021 Reasonable Redress Sovereign Housing Association Limited (201914045) Case 201914045 · Leaseholder The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale … 23 Dec 2020 Reasonable Redress Hyde Housing Association Limited (201908242) Case 201908242 · Old Tenants Behaviour categories REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 15 Dec 2020 Reasonable Redress Irwell Valley Housing Association Limited (201909821) Case 201909821 This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire … 8 Dec 2020 Reasonable Redress Clarion Housing Association Limited (202002302) Case 202002302 · Old Complaints Handling categories REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining …