Wandle Housing Association Limited (202120180)
The complaint is about the landlord’s handling of the resident’s application for a mutual exchange.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202127047)
The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues.
Islington and Shoreditch Housing Association Limited (202127482)
The landlord’s handling of the resident’s reports of anti-social behaviour.
Sovereign Housing Association Limited (202116095)
The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered.
Clarion Housing Association Limited (202109325)
The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy.
Thames Valley Housing Association Limited (202119209)
The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record keeping.
Hexagon Housing Association Limited (202101317)
The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler and the related formal complaint.
Hyde Housing Association Limited (202122199)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.
Bromford Housing Association Limited (202112906)
The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and his concerns about subsidence. The landlord’s handling of the associated complaint. The landlord’s handling of the repairs and the resident’s decant (temporary move) following its final response to his complaint.
Clarion Housing Association Limited (202014288)
The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following a decant for repairs.
Franklands Village Housing Association Limited (202124840)
The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy.
Sanctuary Housing Association (202123056)
The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of her own contractors’ works to deal with damp and water leaking through her kitchen wall. The resident’s reports of outstanding repairs to deal with damp and water leaking through her …
Sanctuary Housing Association (202126459)
The complaint is about the landlord's handling of the resident's reports of no heating.
Sanctuary Housing Association (202122108)
The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.
Penge Churches Housing Association Limited (202008022)
The complaint is about the landlord’s handling of the resident’s reports of condensation in her property.
Guinness Housing Association Limited (202112707)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Sanctuary Housing Association (202112456)
The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of the required repairs. The landlord’s handling of the associated complaint.
Christian Action (Enfield) Housing Association Limited (202106329)
The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The resident’s complaint.
Thames Valley Housing Association Limited (202112605)
The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s complaint handling
Hyde Housing Association Limited (202104441)
The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled repairs to resolve the issue.
Sanctuary Housing Association (202120335)
The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.
Sanctuary Housing Association (202121220)
The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.
Orbit Housing Association Limited (202103417)
The complaint is about the landlord’s response to:
Thames Valley Housing Association Limited (202104887)
The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated complaint.
Wandle Housing Association Limited (202113615)
The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475)
The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp and mould in the property.
Clarion Housing Association Limited (202108929)
The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.
Together Housing Association Limited (202101314)
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
Clarion Housing Association Limited (202015561)
REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Hyde Housing Association Limited (202011955)
The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.
Shepherds Bush Housing Association Limited (202118932)
The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home.
Clarion Housing Association Limited (202102780)
The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal cleaning services and its administration of her service charges for these.
Clarion Housing Association Limited (202112683)
The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property.
Clarion Housing Association Limited (202116441)
The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. The landlord’s handling of the associated complaint.
Thames Valley Housing Association Limited (202101951)
The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and increase in charges. The landlord’s handling of the resident’s instructions to market the resident’s property on the resident’s behalf. The landlord’s complaint handling.
Tamil Community Housing Association Limited (202109528)
The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202013334)
The resident has complained about the replacement of her windows.
Hyde Housing Association Limited (202100147)
The complaint is about:
Clarion Housing Association Limited (202110192)
The complaint is about the landlord’s handling of a kitchen unit replacement.
Peabody Trust (202013016)
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Clarion Housing Association Limited (202110164)
The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint.
Clarion Housing Association Limited (202107098)
REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Thames Valley Housing Association Limited (202110750)
The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for compensation related to this. A repair to the wastewater.
Hyde Housing Association Limited (202004890)
The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All the landlord’s complaint responses were outside of the timescales given in its complaints policy. The delay in the first response was not particularly unreasonable in the context of the first …
Clarion Housing Association Limited (202119560)
The complaint is about the landlord’s handling of repairs to a window.
Rosebery Housing Association Limited (202114373)
The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, specifically the administration of the resident’s service charges and the timeliness of the information provided by the landlord.
Hyde Housing Association Limited (202113286)
The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler.
Clarion Housing Association Limited (202103528)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman has also considered the landlord’s handling of the complaint.
Sanctuary Housing Association (202008536)
The complaint was about the landlord’s handling of:
Clarion Housing Association Limited (202014623)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s associated complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)