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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

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31 Jul 2024 Reasonable Redress Stonewater Limited (202233117) Case 202233117 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs in the property. 26 Jul 2024 Reasonable Redress Connexus Homes Limited (202227752) Case 202227752 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damage to her furniture due to damp and … 18 Jul 2024 Reasonable Redress Clarion Housing Association Limited (202331902) Case 202331902 · Managing Relations The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint. 18 Jul 2024 Reasonable Redress GreenSquareAccord Limited (202307331) Case 202307331 · Old Complaints Handling categories The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated … 12 Jul 2024 Reasonable Redress Onward Homes Limited (202234079) Case 202234079 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s report of a lack of hot water in the bathroom. … 12 Jul 2024 Reasonable Redress Orbit Group Limited (202306179) Case 202306179 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman … 8 Jul 2024 Reasonable Redress Your Housing Limited (202318849) Case 202318849 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. … 28 Jun 2024 Reasonable Redress Platform Housing Group Limited (202218923) Case 202218923 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling. 27 Jun 2024 Reasonable Redress Abri Group Limited (202227119) Case 202227119 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property. 27 Jun 2024 Reasonable Redress Orbit Group Limited (202226680) Case 202226680 · Old Property Condition migrated-2025 This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block … 30 May 2024 Reasonable Redress A2Dominion Housing Group Limited (202300662) Case 202300662 · Managing Relations The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its … 28 May 2024 Reasonable Redress Orbit Group Limited (202220029) Case 202220029 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system. 22 May 2024 Reasonable Redress ForHousing Limited (202329305) Case 202329305 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property. 22 May 2024 Reasonable Redress One Housing Group Limited (202225613) Case 202225613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply. 17 May 2024 Reasonable Redress Midland Heart Limited (202226563) Case 202226563 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of repairs to CCTV covering the carpark of the … 15 May 2024 Reasonable Redress Orbit Group Limited (202213948) Case 202213948 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property. 13 May 2024 Reasonable Redress Hyde Housing Association Limited (202329319) Case 202329319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a report of a leak and associated repairs. 13 May 2024 Reasonable Redress Torus62 Limited (202310813) Case 202310813 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of the resident’s reports of mould and damp. Handling of the resident’s reports … 8 May 2024 Reasonable Redress Abri Group Limited (202234700) Case 202234700 · Managing Relations REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 1 May 2024 Reasonable Redress Midland Heart Limited (202226268) Case 202226268 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of defects reported by the resident of a new build property. 30 Apr 2024 Reasonable Redress ForHousing Limited (202301498) Case 202301498 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 22 Apr 2024 Reasonable Redress LiveWest Homes Limited (202229671) Case 202229671 · Occupancy Rights The complaint is about how the landlord handled the resident’s request for its support with a neighbour dispute about access … 22 Apr 2024 Reasonable Redress One Housing Group Limited (202311150) Case 202311150 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould. 19 Apr 2024 Reasonable Redress Islington and Shoreditch Housing Association Limited (202229316) Case 202229316 · Estate Management The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling. 19 Apr 2024 Reasonable Redress Vivid Housing Limited (202222069) Case 202222069 · Old Property Condition migrated-2025 This complaint is about the landlord's handling of reports of damp and mould within the resident’s home. 16 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202226529) Case 202226529 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps. 15 Apr 2024 Reasonable Redress Regenda Limited (202321067) Case 202321067 · Financial The complaint is about the landlord’s handling of the resident’s request for assistance in relation to the issuing of two … 11 Apr 2024 Reasonable Redress Clarion Housing Association Limited (202302116) Case 202302116 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould … 11 Apr 2024 Reasonable Redress Richmond Housing Partnership Limited (202214075) Case 202214075 · Managing Relations The complaint is about the landlord’s: Response following a fire at the property. Complaint handling. 9 Apr 2024 Reasonable Redress Aster Group Limited (202310554) Case 202310554 · Old Property Condition migrated-2025 The landlord’s handling of reports of repairs to the roof, and damp and mould issues. 9 Apr 2024 Reasonable Redress The Guinness Partnership Limited (202301691) Case 202301691 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a rat infestation and related repairs. 21 Mar 2024 Reasonable Redress Stonewater Limited (202305674) Case 202305674 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a silverfish infestation linked to damp in and around the property. 20 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202210484) Case 202210484 · Managing Relations The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. … 18 Mar 2024 Reasonable Redress Aster Group Limited (202209256) Case 202209256 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property. 15 Mar 2024 Reasonable Redress Stonewater Limited (202303389) Case 202303389 · Managing Relations REPORT COMPLAINT 202303389 Stonewater Limited 15 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 11 Mar 2024 Reasonable Redress Platform Housing Group Limited (202231124) Case 202231124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing. 8 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202213067) Case 202213067 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. … 28 Feb 2024 Reasonable Redress Clarion Housing Association Limited (202229282) Case 202229282 · Managing Relations This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint. 28 Feb 2024 Reasonable Redress Stonewater Limited (202231044) Case 202231044 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level … 23 Feb 2024 Reasonable Redress Nottingham City Homes Limited (202228693) Case 202228693 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards. 14 Feb 2024 Reasonable Redress Golding Homes Limited (202213912) Case 202213912 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a staircasing application made by the resident. 9 Feb 2024 Reasonable Redress Clarion Housing Association Limited (202206428) Case 202206428 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking … 31 Jan 2024 Reasonable Redress Abri Group Limited (202206759) Case 202206759 · Managing Relations The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. … 31 Jan 2024 Reasonable Redress Clarion Housing Association Limited (202204869) Case 202204869 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a burst pipe and subsequent damage. 26 Jan 2024 Reasonable Redress Community Gateway Association Limited (202209378) Case 202209378 · Financial The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident. 11 Jan 2024 Reasonable Redress Tamil Community Housing Association Limited (202123536) Case 202123536 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable … 3 Jan 2024 Reasonable Redress A2Dominion Housing Group Limited (202212450) Case 202212450 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the … 21 Dec 2023 Reasonable Redress Stockport Homes Limited (202213837) Case 202213837 · Estate Management This complaint is about the landlord’s handling of: The resident’s concerns about the standard of communal cleaning. The associated complaint. 11 Dec 2023 Reasonable Redress Torus62 Limited (202208222) Case 202208222 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 30 Nov 2023 Reasonable Redress Abri Group Limited (202126676) Case 202126676 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the …