Clarion Housing Association Limited (202204869)
The complaint is about the landlord’s handling of a burst pipe and subsequent damage.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Community Gateway Association Limited (202209378)
The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident.
Tamil Community Housing Association Limited (202123536)
The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable alternative accommodation while works to the repair the leak were undertaken. concerns regarding the conduct of its staff. The Ombudsman has also considered the landlord’s complaint handling.
Habinteg Housing Association Limited (202201709)
The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour.
Hyde Housing Association Limited (202219192)
The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s complaint.
Clarion Housing Association Limited (202229270)
The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling.
Hyde Housing Association Limited (202112348)
The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to the block; and complaint handling.
Clarion Housing Association Limited (202202829)
The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the landlord's complaint handling.
Guinness Housing Association Limited (202311620)
The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom of the property.
Warwickshire Rural Housing Association Limited (202216128)
The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.
Sanctuary Housing Association (202125039)
This complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the associated complaint.
West Kent Housing Association (202214975)
The complaint is about the landlord’s decision to place a risk alert on the resident’s record.
Clarion Housing Association Limited (202205171)
The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss of privacy for himself and his family, and; complaint handling and the amount of compensation offered.
Guinness Housing Association Limited (202210275)
The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's handling of the associated complaint.
Clarion Housing Association Limited (202207384)
REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202117029)
The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property.
Orbit Housing Association Limited (202216378)
The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The associated formal complaint into this matter.
Clarion Housing Association Limited (202112113)
The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal areas. associated complaint.
Peak District Rural Housing Association Limited (202208459)
The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system.
Sanctuary Housing Association (202215016)
The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint.
Unity Housing Association Limited (202119565)
The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.
Wandle Housing Association Limited (202011182)
The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water.
Clarion Housing Association Limited (202103858)
REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […]
Hexagon Housing Association Limited (202215395)
The complaint is about the landlords handling of repairs to the resident's boiler.
West Kent Housing Association (202220036)
The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting.
Clarion Housing Association Limited (202206997)
REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Clarion Housing Association Limited (202203423)
The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.
Clarion Housing Association Limited (202125676)
The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.
Thames Valley Housing Association Limited (202118215)
The complaint is about the delays in the resident’s move to a new property owned by the landlord.
Shepherds Bush Housing Association Limited (202125560)
The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.
Hyde Housing Association Limited (202121397)
The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202106127)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.
Habinteg Housing Association Limited (202202823)
The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.
Sanctuary Housing Association (202205114)
The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed.
Guinness Housing Association Limited (202206324)
The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.
Sanctuary Housing Association (202207322)
The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of the associated complaint.
Orbit Housing Association Limited (202126257)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.
Clarion Housing Association Limited (202119286)
The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.
Sanctuary Housing Association (202205924)
The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door.
Mount Green Housing Association Limited (202201610)
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
Unity Housing Association Limited (202206322)
The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.
Clarion Housing Association Limited (202110226)
The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.
Sanctuary Housing Association (202126153)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her request for reimbursement for items damaged by the damp and mould. The landlord’s handling of the associated complaint.
Arcon Housing Association Limited (202121447)
The complaint is about the landlord’s handling of the resident’s request for shower repairs.
Unity Housing Association Limited (202114884)
The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.
Sanctuary Housing Association (202203991)
The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at the property.
Shepherds Bush Housing Association Limited (202202420)
The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.
Sanctuary Housing Association (202127336)
The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913)
The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.
Thames Valley Housing Association Limited (202126838)
The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)