Sparrow Shared Ownership Limited (202309277)
The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Clarion Housing Association Limited (202231388)
The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s complaint handling.
Irwell Valley Housing Association Limited (202322513)
The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.
Stonewater Limited (202336531)
This complaint is about the landlord’s handling of reports of water ingress at the property.
A2Dominion Housing Group Limited (202334443)
The landlord’s handling of the resident’s request for it to install a lift in her building.
Orbit Group Limited (202318854)
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.
Stonewater Limited (202329801)
REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202331458)
The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint.
A2Dominion Housing Group Limited (202321836)
The complaint is about the landlord’s handling of repairs to the bathroom.
Platform Housing Group Limited (202331192)
The complaint is about the landlord’s handling of the resident’s request for a new bathroom.
Stonewater Limited (202302280)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Abri Group Limited (202234501)
The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden fence, and the front door canopy. The Ombudsman has also considered the landlord’s complaint handling.
Midland Heart Limited (202326767)
The complaint is about the landlord’s handling of: The resident’s request for the removal of her phone number from the landlord’s system. The associated complaint.
Regenda Limited (202300456)
The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase.
The Guinness Partnership Limited (202319222)
The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her property. The associated complaint.
A2Dominion Housing Group Limited (202323177)
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
LiveWest Homes Limited (202314328)
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.
Eastlight Community Homes Limited (202313995)
The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.
Clarion Housing Association Limited (202231359)
The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated car parking spaces. The complaint and level of compensation offered.
Clarion Housing Association Limited (202320698)
The complaint is about the landlord’s response to the resident’s concerns about service charges.
Hyde Housing Association Limited (202317915)
The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property.
Plus Dane Housing Limited (202303061)
The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. The resident’s reports of black dust in her loft space in December 2023.
Clarion Housing Association Limited (202234694)
The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.
Flagship Housing Group Limited (202317828)
The complaint is about the landlord’s response to the resident’s concerns about the property condition.
The Guinness Partnership Limited (202317224)
The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request for compensation.
Westward Housing Group Limited (202312923)
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.
LiveWest Homes Limited (202317217)
The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct.
Places for People Group Limited (202223965)
The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.
Together Housing Association Limited (202301946)
This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her request for a disabled parking space.
Clarion Housing Association Limited (202319186)
The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the impact of these delays.
Richmond Housing Partnership Limited (202305144)
The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a leak in the kitchen. Address drainage issues. The Ombudsman has also considered the landlord’s complaint handling as part of this assessment.
Incommunities Limited (202311083)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB).
Stonewater Limited (202311789)
The complaint is about the landlord’s handling of the resident’s reports of pest control issues.
Orbit Group Limited (202307509)
This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.
Progress Housing Association Limited (including Reside Housing) (202309317)
The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor communication and misinformation on moving into a new property.
Clarion Housing Association Limited (202345971)
The complaint is about the landlord’s handling of a leak at the rear of the resident’s building.
LiveWest Homes Limited (202326312)
The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling
Cobalt Housing Limited (202318338)
The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete multiple repairs. Associated complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818)
The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in the property.
Clarion Housing Association Limited (202412825)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. The Ombudsman has also considered the landlord’s complaint handling.
Saffron Housing Trust Limited (202312486)
The complaint is about the landlord’s handling of a floorboard repair.
Yorkshire Housing Limited (202304403)
The complaint is about the landlord's handling of reports of antisocial behaviour (ASB).
Paragon Asra Housing Limited (202303439)
The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling.
Eastlight Community Homes Limited (202221657)
The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated complaint.
Paradigm Housing Group Limited (202406125)
The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.
Clarion Housing Association Limited (202304724)
The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to instruct a debt recovery agency. The resident’s complaint.
Places for People Group Limited (202335735)
The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.
Clarion Housing Association Limited (202226322)
The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202302128)
The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of the service charge for 2023-24, in particular the increase of the charge for communal electricity.
Hyde Housing Association Limited (202348333)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)