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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Reasonable_Redress ×

Showing 364 of 16,595 decisions matching "association"

Decisions

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8 Nov 2022 Reasonable Redress Unity Housing Association Limited (202206322) Case 202206322 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation a handrail to the steps at the property. 31 Oct 2022 Reasonable Redress Clarion Housing Association Limited (202110226) Case 202110226 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes. 31 Oct 2022 Reasonable Redress Sanctuary Housing Association (202126153) Case 202126153 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property and her … 17 Oct 2022 Reasonable Redress Arcon Housing Association Limited (202121447) Case 202121447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for shower repairs. 4 Oct 2022 Reasonable Redress Unity Housing Association Limited (202114884) Case 202114884 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight … 30 Sep 2022 Reasonable Redress Sanctuary Housing Association (202203991) Case 202203991 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following the loss of heating and hot water at … 30 Sep 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202202420) Case 202202420 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal … 28 Sep 2022 Reasonable Redress Sanctuary Housing Association (202127336) Case 202127336 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues with the bathroom. 31 Aug 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913) Case 202112913 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above. 24 Aug 2022 Reasonable Redress Thames Valley Housing Association Limited (202126838) Case 202126838 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak. 17 Aug 2022 Reasonable Redress Wandle Housing Association Limited (202120180) Case 202120180 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for a mutual exchange. 16 Aug 2022 Reasonable Redress Hyde Housing Association Limited (202127047) Case 202127047 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the … 29 Jul 2022 Reasonable Redress Islington and Shoreditch Housing Association Limited (202127482) Case 202127482 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of anti-social behaviour. 29 Jul 2022 Reasonable Redress Sovereign Housing Association Limited (202116095) Case 202116095 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered. 26 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202109325) Case 202109325 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy. 22 Jul 2022 Reasonable Redress Thames Valley Housing Association Limited (202119209) Case 202119209 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record … 20 Jul 2022 Reasonable Redress Hexagon Housing Association Limited (202101317) Case 202101317 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler … 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 19 Jul 2022 Reasonable Redress Bromford Housing Association Limited (202112906) Case 202112906 · Managing Relations The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and … 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 6 Jul 2022 Reasonable Redress Franklands Village Housing Association Limited (202124840) Case 202124840 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy. 4 Jul 2022 Reasonable Redress Sanctuary Housing Association (202123056) Case 202123056 · Financial The complaint is about the landlord’s handling of: The resident’s claim for damages to reimburse her for the cost of … 28 Jun 2022 Reasonable Redress Sanctuary Housing Association (202126459) Case 202126459 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of no heating. 23 Jun 2022 Reasonable Redress Sanctuary Housing Association (202122108) Case 202122108 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this. 17 Jun 2022 Reasonable Redress Penge Churches Housing Association Limited (202008022) Case 202008022 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of condensation in her property. 30 May 2022 Reasonable Redress Guinness Housing Association Limited (202112707) Case 202112707 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 29 May 2022 Reasonable Redress Sanctuary Housing Association (202112456) Case 202112456 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of … 27 May 2022 Reasonable Redress Christian Action (Enfield) Housing Association Limited (202106329) Case 202106329 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The … 27 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202112605) Case 202112605 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s … 26 May 2022 Reasonable Redress Hyde Housing Association Limited (202104441) Case 202104441 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled … 25 May 2022 Reasonable Redress Sanctuary Housing Association (202120335) Case 202120335 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint. 25 May 2022 Reasonable Redress Sanctuary Housing Association (202121220) Case 202121220 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin … 16 May 2022 Reasonable Redress Orbit Housing Association Limited (202103417) Case 202103417 · Managing Relations The complaint is about the landlord’s response to: 14 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202104887) Case 202104887 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated … 13 May 2022 Reasonable Redress Wandle Housing Association Limited (202113615) Case 202113615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker. 12 May 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475) Case 202121475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp … 6 May 2022 Reasonable Redress Clarion Housing Association Limited (202108929) Case 202108929 · Old Property Condition migrated-2025 The complaint is about the level of compensation that the landlord has offered to the resident for the delay in … 20 Apr 2022 Reasonable Redress Together Housing Association Limited (202101314) Case 202101314 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 7 Apr 2022 Reasonable Redress Clarion Housing Association Limited (202015561) Case 202015561 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Apr 2022 Reasonable Redress Hyde Housing Association Limited (202011955) Case 202011955 · Information and data management The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. … 31 Mar 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202118932) Case 202118932 · Old Property Condition migrated-2025 The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home. 30 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202102780) Case 202102780 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns … 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202112683) Case 202112683 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property. 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202116441) Case 202116441 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. … 25 Mar 2022 Reasonable Redress Thames Valley Housing Association Limited (202101951) Case 202101951 · Financial The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and … 24 Mar 2022 Reasonable Redress Tamil Community Housing Association Limited (202109528) Case 202109528 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The … 11 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202013334) Case 202013334 · Old Property Condition migrated-2025 The resident has complained about the replacement of her windows. 7 Mar 2022 Reasonable Redress Hyde Housing Association Limited (202100147) Case 202100147 · Financial The complaint is about: 4 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202110192) Case 202110192 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a kitchen unit replacement. 28 Feb 2022 Reasonable Redress Peabody Trust (202013016) Case 202013016 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.