Hyde Housing Association Limited (202224789)
The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
One Housing Group Limited (202345485)
The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a leak. A request for adaptations.
Orbit Housing Association Limited (202324581)
The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s property. The associated complaint.
GreenSquareAccord Limited (202422878)
The complaint is about the handling of a request to paint fascia boards.
Moat Homes Limited (202322845)
The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move to temporary accommodation.
Clarion Housing Association Limited (202300316)
The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint.
Bromford Housing Group Limited (202320275)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint.
Clarion Housing Association Limited (202325768)
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint.
Clarion Housing Association Limited (202333293)
The complaint is about the landlord’s response to the resident’s reports of rodents in the property.
Home Group Limited (202339639)
The complaint is about the landlord’s handling of:
Clarion Housing Association Limited (202419009)
The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the landlord’s complaint handling.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202430029)
The complaint is about the landlord’s response to the resident’s requests to install a ramp on a communal path.
Orbit Group Limited (202347131)
The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s complaint handling.
Moat Homes Limited (202426103)
The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) in the property. This investigation has also considered the landlord’s handling of the associated complaint.
Platform Housing Group Limited (202317441)
The complaint is about the landlord’s response to the resident’s queries about service charges.
Clarion Housing Association Limited (202303877)
The complaint is about the landlord’s handling of the resident’s concerns about his rent account.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202325999)
The complaint is about the landlord’s handling of the resident’s application to its hardship fund.
Clarion Housing Association Limited (202228885)
The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202320731)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. Reports of a delay in the payment of compensation from a previous complaint.
Rochdale Boroughwide Housing Limited (202323133)
The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property.
Calico Homes Limited (202223644)
The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered the landlord’s complaint handling.
Castles & Coasts Housing Association Limited (202415888)
The complaint is about the landlord’s handling of reports of damp and mould.
A2Dominion Housing Group Limited (202317948)
The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling.
Connexus Homes Limited (202411289)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Hyde Housing Association Limited (202413056)
The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour.
Penge Churches Housing Association Limited (202323909)
This complaint is about the landlord’s handling of reports of water ingress.
The Guinness Partnership Limited (202322043)
The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, the facias, the soffits, roof, doors and window frames of the property.
Thrive Homes Limited (202400096)
The complaint is about the landlord’s handling of the residents reports of anti-social behaviour (ASB).
Rochdale Boroughwide Housing Limited (202321903)
The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas .
Vivid Housing Limited (202328475)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.
Stonewater Limited (202325998)
The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling.
The Guinness Partnership Limited (202335557)
The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint.
Torus62 Limited (202330480)
The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating.
Hyde Housing Association Limited (202346620)
The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of ventilation. Complaint handling.
Places for People Group Limited (202333234)
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 …
Sparrow Shared Ownership Limited (202314747)
The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of a defect to the resident’s fire alarm. Complaint handling.
Stockport Homes Limited (202322767)
The complaint is about the landlord’s handling of a mould wash treatment.
Home Group Limited (202327189)
This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.
ForHousing Limited (202322778)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
LiveWest Homes Limited (202327070)
The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a new Housing Officer. Response to the resident’s questions about its lettings criteria. Complaint handling.
Hyde Housing Association Limited (202333526)
The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs.
The Guinness Partnership Limited (202321703)
This complaint is about the landlord sending a rent arrears letter to the resident.
Hyde Housing Association Limited (202330473)
The complaint is about the landlord’s handling of the resident’s request for a car parking space.
Onward Homes Limited (202414592)
The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she was an employee and resident to third parties. Reports of antisocial behaviour (ASB) caused by neighbours. Associated complaint.
Stonewater Limited (202317801)
The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the resident’s reports of repair issues in the property. Complaint handling.
A2Dominion Housing Group Limited (202324097)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Vico Homes Limited (202317417)
The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a leak to the resident’s bedroom ceiling. The resident’s Right to Acquire (RTA) application. The resident’s report of antisocial behaviour (ASB). Concerns raised by the resident about staff conduct.
Platform Housing Group Limited (202322227)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Hyde Housing Association Limited (202336494)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated repairs within the property. Associated complaint.
Incommunities Limited (202411510)
The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)