Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

Most recent first
21 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202334443) Case 202334443 · Old Estate Management categories The landlord’s handling of the resident’s request for it to install a lift in her building. 21 Mar 2025 Reasonable Redress Orbit Group Limited (202318854) Case 202318854 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the … 21 Mar 2025 Reasonable Redress Stonewater Limited (202329801) Case 202329801 · Old Property Condition categories REPORT COMPLAINT 202329801 Stonewater Limited 21 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 20 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202331458) Case 202331458 · Financial The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint. 18 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202321836) Case 202321836 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the bathroom. 18 Mar 2025 Reasonable Redress Platform Housing Group Limited (202331192) Case 202331192 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s request for a new bathroom. 18 Mar 2025 Reasonable Redress Stonewater Limited (202302280) Case 202302280 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 12 Mar 2025 Reasonable Redress Abri Group Limited (202234501) Case 202234501 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden … 12 Mar 2025 Reasonable Redress Midland Heart Limited (202326767) Case 202326767 · Information and data management The complaint is about the landlord’s handling of: The resident’s request for the removal of her phone number from the … 12 Mar 2025 Reasonable Redress Regenda Limited (202300456) Case 202300456 · Estate Management The resident’s complaint is about the landlord’s handling of the installation of an additional handrail/banister on a communal staircase. 12 Mar 2025 Reasonable Redress The Guinness Partnership Limited (202319222) Case 202319222 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her … 11 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202323177) Case 202323177 · Old Property Condition categories This complaint is about how the landlord handled repairs to the resident’s front and back doors. 5 Mar 2025 Reasonable Redress LiveWest Homes Limited (202314328) Case 202314328 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 4 Mar 2025 Reasonable Redress Eastlight Community Homes Limited (202313995) Case 202313995 · Old Property Condition categories The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs. 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202231359) Case 202231359 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated … 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202320698) Case 202320698 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 28 Feb 2025 Reasonable Redress Plus Dane Housing Limited (202303061) Case 202303061 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. … 27 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202234694) Case 202234694 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling. 27 Feb 2025 Reasonable Redress Flagship Housing Group Limited (202317828) Case 202317828 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the property condition. 27 Feb 2025 Reasonable Redress The Guinness Partnership Limited (202317224) Case 202317224 · Old Property Condition categories The complaint is about the landlord's response to the resident’s report of a leak in the communal area and request … 27 Feb 2025 Reasonable Redress Westward Housing Group Limited (202312923) Case 202312923 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of … 26 Feb 2025 Reasonable Redress LiveWest Homes Limited (202317217) Case 202317217 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports concerning its member of staff’s conduct. 26 Feb 2025 Reasonable Redress Places for People Group Limited (202223965) Case 202223965 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling. 26 Feb 2025 Reasonable Redress Together Housing Association Limited (202301946) Case 202301946 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her … 25 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202319186) Case 202319186 · Moving/Buying/Selling Home The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the … 25 Feb 2025 Reasonable Redress Richmond Housing Partnership Limited (202305144) Case 202305144 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s requests for it to: Repair the front door. Repair a … 21 Feb 2025 Reasonable Redress Incommunities Limited (202311083) Case 202311083 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance and antisocial behaviour (ASB). 20 Feb 2025 Reasonable Redress Stonewater Limited (202311789) Case 202311789 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s reports of pest control issues. 19 Feb 2025 Reasonable Redress Orbit Group Limited (202307509) Case 202307509 · Old Property Condition categories This complaint is about landlord’s handling of repairs related to leaks at the resident’s home. 18 Feb 2025 Reasonable Redress Progress Housing Association Limited (including Reside Housing) (202309317) Case 202309317 · Financial The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor … 14 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202345971) Case 202345971 · Old Property Condition categories The complaint is about the landlord’s handling of a leak at the rear of the resident’s building. 14 Feb 2025 Reasonable Redress LiveWest Homes Limited (202326312) Case 202326312 · Managing Relations The complaint is about the landlord’s: response to the residents reports of poor staff conduct complaint handling 12 Feb 2025 Reasonable Redress Cobalt Housing Limited (202318338) Case 202318338 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a personal injury. Reports of delays to complete … 12 Feb 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818) Case 202338818 · Old Property Condition categories The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in … 11 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202412825) Case 202412825 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. … 10 Feb 2025 Reasonable Redress Saffron Housing Trust Limited (202312486) Case 202312486 · Old Property Condition categories The complaint is about the landlord’s handling of a floorboard repair. 7 Feb 2025 Reasonable Redress Yorkshire Housing Limited (202304403) Case 202304403 · Old Tenants Behaviour categories The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). 5 Feb 2025 Reasonable Redress Paragon Asra Housing Limited (202303439) Case 202303439 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports about repairs to her windows and doors. Complaints handling. 31 Jan 2025 Reasonable Redress Eastlight Community Homes Limited (202221657) Case 202221657 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of damp and mould, boiler repairs, and its response to her associated … 31 Jan 2025 Reasonable Redress Paradigm Housing Group Limited (202406125) Case 202406125 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint. 30 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202304724) Case 202304724 · Financial The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to … 30 Jan 2025 Reasonable Redress Places for People Group Limited (202335735) Case 202335735 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint. 28 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202226322) Case 202226322 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s … 24 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202302128) Case 202302128 · Financial The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of … 24 Jan 2025 Reasonable Redress Hyde Housing Association Limited (202348333) Case 202348333 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 22 Jan 2025 Reasonable Redress The Pioneer Housing and Community Group Limited (202330125) Case 202330125 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs. 21 Jan 2025 Reasonable Redress GreenSquareAccord Limited (202403559) Case 202403559 · Old Property Condition categories This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 20 Jan 2025 Reasonable Redress Vivid Housing Limited (202404623) Case 202404623 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. The associated complaint. 16 Jan 2025 Reasonable Redress Midland Heart Limited (202400462) Case 202400462 · Old Property Condition categories The complaint is about how the landlord handled the resident’s reports of damp and mould.