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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Reasonable_Redress ×

Showing 364 of 16,595 decisions matching "association"

Decisions

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13 May 2024 Reasonable Redress Hyde Housing Association Limited (202329319) Case 202329319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a report of a leak and associated repairs. 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202305427) Case 202305427 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damp and mould at her previous property. 30 Apr 2024 Reasonable Redress Sanctuary Housing Association (202310474) Case 202310474 · Managing Relations The complaint is about the landlord’s handling of the replacement of the front door. The Ombudsman has also considered the … 19 Apr 2024 Reasonable Redress Islington and Shoreditch Housing Association Limited (202229316) Case 202229316 · Estate Management The complaint is about the landlord’s: Handling of repairs to a communal lift. Complaint handling. 11 Apr 2024 Reasonable Redress Clarion Housing Association Limited (202302116) Case 202302116 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for a permanent decant due to damp and mould … 27 Mar 2024 Reasonable Redress Sanctuary Housing Association (202300819) Case 202300819 · Information and data management The complaint is about the landlord’s response to the resident’s communication preferences. 20 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202210484) Case 202210484 · Managing Relations The complaint is about: The landlord’s decision to evict the resident and dispose of her personal belongings from the property. … 8 Mar 2024 Reasonable Redress Clarion Housing Association Limited (202213067) Case 202213067 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the annual gas safety inspection at the resident’s property and its communication. … 28 Feb 2024 Reasonable Redress Clarion Housing Association Limited (202229282) Case 202229282 · Managing Relations This complaint is about the landlord’s handling of: Latent defects in the resident’s bathroom. The associated complaint. 9 Feb 2024 Reasonable Redress Clarion Housing Association Limited (202206428) Case 202206428 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about not being consulted prior to introducing alternative parking … 31 Jan 2024 Reasonable Redress Clarion Housing Association Limited (202204869) Case 202204869 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a burst pipe and subsequent damage. 26 Jan 2024 Reasonable Redress Community Gateway Association Limited (202209378) Case 202209378 · Financial The complaint is about the landlord’s: Decision to increase the property’s rent. The landlord’s communications with the resident. 11 Jan 2024 Reasonable Redress Tamil Community Housing Association Limited (202123536) Case 202123536 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a leak affecting their property. request for suitable … 30 Nov 2023 Reasonable Redress Habinteg Housing Association Limited (202201709) Case 202201709 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s reportedly unacceptable behaviour. 10 Nov 2023 Reasonable Redress Hyde Housing Association Limited (202219192) Case 202219192 · Estate Management The complaint is about the landlord’s handling of: the resident’s concerns about the provision of parking control; and the resident’s … 31 Oct 2023 Reasonable Redress Clarion Housing Association Limited (202229270) Case 202229270 · Financial The complaint is regarding the landlord’s; Communication and handling of the resident’s queries regarding service charges. Complaints handling. 5 Oct 2023 Reasonable Redress Hyde Housing Association Limited (202112348) Case 202112348 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns about the provision and delivery of communal cleaning to … 20 Sep 2023 Reasonable Redress Clarion Housing Association Limited (202202829) Case 202202829 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 19 Sep 2023 Reasonable Redress Guinness Housing Association Limited (202311620) Case 202311620 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the residents reports of tiles coming loose and mould in the bathroom … 19 Sep 2023 Reasonable Redress Warwickshire Rural Housing Association Limited (202216128) Case 202216128 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the … 13 Sep 2023 Reasonable Redress Sanctuary Housing Association (202125039) Case 202125039 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the associated … 11 Sep 2023 Reasonable Redress West Kent Housing Association (202214975) Case 202214975 · Information and data management The complaint is about the landlord’s decision to place a risk alert on the resident’s record. 14 Aug 2023 Reasonable Redress Clarion Housing Association Limited (202205171) Case 202205171 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss … 28 Jul 2023 Reasonable Redress Guinness Housing Association Limited (202210275) Case 202210275 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident’s ceilings, and its subsequent compensation offer. The landlord's … 18 Jul 2023 Reasonable Redress Clarion Housing Association Limited (202207384) Case 202207384 · Financial REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202117029) Case 202117029 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property. 16 Jun 2023 Reasonable Redress Orbit Housing Association Limited (202216378) Case 202216378 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of pests in the loft space of the property. The … 12 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202112113) Case 202112113 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal … 11 Jun 2023 Reasonable Redress Peak District Rural Housing Association Limited (202208459) Case 202208459 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about his property’s heating system. 11 Jun 2023 Reasonable Redress Sanctuary Housing Association (202215016) Case 202215016 · Managing Relations The complaint is about the landlord’s handling of: Drainage repairs at the resident’s property. The associated complaint. 25 May 2023 Reasonable Redress Unity Housing Association Limited (202119565) Case 202119565 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application. 19 May 2023 Reasonable Redress Wandle Housing Association Limited (202011182) Case 202011182 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water. 18 May 2023 Reasonable Redress Clarion Housing Association Limited (202103858) Case 202103858 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […] 16 May 2023 Reasonable Redress Hexagon Housing Association Limited (202215395) Case 202215395 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to the resident's boiler. 10 May 2023 Reasonable Redress West Kent Housing Association (202220036) Case 202220036 · Estate Management The complaint concerns the level of compensation offered by the landlord following repairs and maintenance to the car park streetlighting. 19 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202206997) Case 202206997 · ASB/Abuse/Nuisance REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202203423) Case 202203423 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. … 11 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202125676) Case 202125676 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled … 27 Mar 2023 Reasonable Redress Thames Valley Housing Association Limited (202118215) Case 202118215 · Moving/Buying/Selling Home The complaint is about the delays in the resident’s move to a new property owned by the landlord. 21 Mar 2023 Reasonable Redress Shepherds Bush Housing Association Limited (202125560) Case 202125560 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease. 17 Mar 2023 Reasonable Redress Hyde Housing Association Limited (202121397) Case 202121397 · Managing Relations The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the … 7 Feb 2023 Reasonable Redress Clarion Housing Association Limited (202106127) Case 202106127 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise … 3 Feb 2023 Reasonable Redress Habinteg Housing Association Limited (202202823) Case 202202823 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property. 30 Jan 2023 Reasonable Redress Sanctuary Housing Association (202205114) Case 202205114 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for drainage repairs to be completed. 17 Jan 2023 Reasonable Redress Guinness Housing Association Limited (202206324) Case 202206324 · Old Property Condition migrated-2025 The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at … 16 Jan 2023 Reasonable Redress Sanctuary Housing Association (202207322) Case 202207322 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of bedbugs in his home. The landlord’s handling of … 14 Dec 2022 Reasonable Redress Orbit Housing Association Limited (202126257) Case 202126257 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with … 21 Nov 2022 Reasonable Redress Clarion Housing Association Limited (202119286) Case 202119286 · Financial The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the … 15 Nov 2022 Reasonable Redress Sanctuary Housing Association (202205924) Case 202205924 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repair and replacement of the resident’s front door. 8 Nov 2022 Reasonable Redress Mount Green Housing Association Limited (202201610) Case 202201610 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.