London & Quadrant Housing Trust (202116813)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Newlon Housing Trust (202123057)
The complaint is about the landlord’s handling of the resident’s reports of a damaged fence.
Peabody Trust (202103149)
The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling.
London & Quadrant Housing Trust (202110036)
The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the open market. The landlord’s complaint handling .
Metropolitan Thames Valley Housing (202102425)
REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Peabody Trust (202013965)
The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external wall to the building in order to install an air conditioning unit.
London & Quadrant Housing Trust (202101154)
The complaint concerns the level of compensation offered by the landlord following delays to fence repairs.
Peabody Trust (202013016)
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
Peabody Trust (202014635)
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
London & Quadrant Housing Trust (202017368)
The complaint is about the landlord’s handling of: The landlord for its handling of the resident’s reports of damp. The associated complaint.
Peabody Trust (202006782)
The complaint is about the level of compensation the landlord offered in relation to its handling of the sale of the property.
London & Quadrant Housing Trust (L&Q) (202106689)
The complaint is about how the landlord responded to the resident’s reports of: The poor quality of work to renew the kitchen. Delays in completing repairs to fencing at the property.
Newlon Housing Trust (202002899)
The complaint is about: The landlords handling of the resident’s reports of outstanding repairs. The landlords handling of the resident’s reports of high energy bills. The landlord’s complaint handling with regards to these matters.
London & Quadrant Housing Trust (202014001)
The complaint is about the compensation offered for the landlord’s handling of the repairs to the balcony.
London & Quadrant Housing Trust (202114197)
The complaint is about the landlord's handling of the damage to the resident's balcony.
Newlon Housing Trust (202113136)
The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.
Peabody Trust (202105170)
REPORT COMPLAINT 202105170 Peabody Trust 7 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
London & Quadrant Housing Trust (202002239)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202011329)
The complaint is about: The resident’s claim of personal injury sustained following a fall in her kitchen. The landlord’s handling of the resident’s repair requests in relation to damp and mould, the windows, and an external hole underneath the property.
London & Quadrant Housing Trust (202107922)
The complaint is about: The landlord’s handling of the resident’s subject access request (SAR). The landlord’s response to the resident’s report of an electrical fault in his property. The landlord’s handling of the associated complaint.
Newlon Housing Trust (202011349)
The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.
London & Quadrant Housing Trust (202010785)
The complaint is about the landlord’s response to reports of a repair to the resident’s heating and hot water system, and its offer of compensation.
Peabody Trust (202104313)
The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.
London & Quadrant Housing Trust (202012424)
The complaint concerns how the landlord handled the resident’s charges for energy usage.
Metropolitan Housing Trust Limited (202101759)
The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.
London & Quadrant Housing Trust (202016813)
The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.
Metropolitan Housing Trust Limited (202005072)
The complaint is about the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his request to view its compensation policy.
London & Quadrant Housing Trust (202012533)
This complaint is about the level of redress the landlord offered in respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
Peabody Trust (202007888)
The complaint concerns the landlord’s handling of the resident’s reports of a burst water pipe.
Peabody Trust (202101739)
The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its contractor.
London & Quadrant Housing Trust (202104391)
REPORT COMPLAINT 202104391 London & Quadrant Housing Trust 8 November 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
London & Quadrant Housing Trust (202108116)
The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202007697)
The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.
Metropolitan Housing Trust Limited (202012142)
The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom of his property. The landlord’s handling of the associated complaint.
London & Quadrant Housing Trust (202102187)
The complaint is about the level of compensation the landlord offered the resident for repair delays.
London & Quadrant Housing Trust (202103724)
The complaint is about the time taken for the landlord to inform the resident that a potential buyer had pulled out of the purchase of her property.
Metropolitan Housing Trust Limited (202013128)
The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.
Peabody Trust (202015071)
The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.
Peabody Trust (202016801)
The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.
Peabody Trust 2018 (202006390)
The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint is about the landlord’s complaint handling.
Metropolitan Housing Trust Limited (202014439)
The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. Complaint handling.
Metropolitan Housing Trust Limited (202104657)
The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the associated complaint.
Newlon Housing Trust (202104409)
The complaint is about the landlord failing to make explicit that the property did not come with allocated parking.
Peabody Trust (202014401)
This complaint is about the insurance information given to the resident by the landlord following a leak in his home, and its handling of his subsequent complaint.
Metropolitan Housing Trust Limited (202009464)
The complaint concerns how the landlord handled repairs to the resident’s kitchen.
Metropolitan Housing Trust Limited (202102028)
The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s handling of the associated complaint.
Peabody Trust (202014675)
The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s handling of the resident’s reports of an ongoing water leak.
Metropolitan Housing Trust Limited (201912991)
The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property.
London & Quadrant Housing Trust (202100892)
The complaint concerns the landlord’s handling of: repairs to resolve a leak in the roof of the building, and; the resident’s request to receive a copy of a surveyor’s report following an inspection of the building.
Cheshire Peaks & Plains Housing Trust (202010072)
The complaint is about the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to his property; of damage caused during the removal of loft insulation by its contractors, and the subsequent amount of compensation offered.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)