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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

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5 Jun 2025 Reasonable Redress Moat Homes Limited (202322845) Case 202322845 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s complaints about shower issues, a bathroom refit, and associated move … 30 May 2025 Reasonable Redress Clarion Housing Association Limited (202300316) Case 202300316 · Financial The complaint is about the landlord’s handling of: The resident's service charge queries. The complaint. 29 May 2025 Reasonable Redress Bromford Housing Group Limited (202320275) Case 202320275 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint. 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202325768) Case 202325768 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint. 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202333293) Case 202333293 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in the property. 27 May 2025 Reasonable Redress Home Group Limited (202339639) Case 202339639 · Managing Relations The complaint is about the landlord’s handling of: 23 May 2025 Reasonable Redress Clarion Housing Association Limited (202419009) Case 202419009 · Managing Relations The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the … 23 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202430029) Case 202430029 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s requests to install a ramp on a communal path. 22 May 2025 Reasonable Redress Orbit Group Limited (202347131) Case 202347131 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s … 21 May 2025 Reasonable Redress Moat Homes Limited (202426103) Case 202426103 · Estate Management The complaint is about the landlord’s response to the resident’s reports of repairs required to the Heat Interface Unit (HIU) … 19 May 2025 Reasonable Redress Platform Housing Group Limited (202317441) Case 202317441 · Financial The complaint is about the landlord’s response to the resident’s queries about service charges. 16 May 2025 Reasonable Redress Clarion Housing Association Limited (202303877) Case 202303877 · Financial The complaint is about the landlord’s handling of the resident’s concerns about his rent account. 16 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202325999) Case 202325999 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to its hardship fund. 12 May 2025 Reasonable Redress Clarion Housing Association Limited (202228885) Case 202228885 · Financial The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered … 12 May 2025 Reasonable Redress GreenSquareAccord Limited (202320731) Case 202320731 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s: Reports of repairs to the drain in their wet room. … 12 May 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202323133) Case 202323133 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and subsequent repair works at the resident’s property. 7 May 2025 Reasonable Redress Calico Homes Limited (202223644) Case 202223644 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of water ingress and mould. We have also considered … 7 May 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202415888) Case 202415888 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 1 May 2025 Reasonable Redress A2Dominion Housing Group Limited (202317948) Case 202317948 · Managing Relations The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling. 30 Apr 2025 Reasonable Redress Connexus Homes Limited (202411289) Case 202411289 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 30 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202413056) Case 202413056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour. 30 Apr 2025 Reasonable Redress Penge Churches Housing Association Limited (202323909) Case 202323909 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress. 30 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202322043) Case 202322043 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, … 30 Apr 2025 Reasonable Redress Thrive Homes Limited (202400096) Case 202400096 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of anti-social behaviour (ASB). 29 Apr 2025 Reasonable Redress Rochdale Boroughwide Housing Limited (202321903) Case 202321903 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about the standard of cleaning in communal areas . 28 Apr 2025 Reasonable Redress Vivid Housing Limited (202328475) Case 202328475 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling. 25 Apr 2025 Reasonable Redress Stonewater Limited (202325998) Case 202325998 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of allegations of antisocial behaviour (ASB) made against the resident. complaint handling. 25 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202335557) Case 202335557 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint. 25 Apr 2025 Reasonable Redress Torus62 Limited (202330480) Case 202330480 · Responsive repairs/activity The complaint is about the landlord's handling of multiple repair issues including flooring, kitchen works, plastering, and decorating. 24 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202346620) Case 202346620 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of … 17 Apr 2025 Reasonable Redress Places for People Group Limited (202333234) Case 202333234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of … 17 Apr 2025 Reasonable Redress Sparrow Shared Ownership Limited (202314747) Case 202314747 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of defects to her property. Handling of reports of … 15 Apr 2025 Reasonable Redress Stockport Homes Limited (202322767) Case 202322767 · Responsive repairs/activity The complaint is about the landlord’s handling of a mould wash treatment. 14 Apr 2025 Reasonable Redress Home Group Limited (202327189) Case 202327189 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home. 11 Apr 2025 Reasonable Redress ForHousing Limited (202322778) Case 202322778 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 11 Apr 2025 Reasonable Redress LiveWest Homes Limited (202327070) Case 202327070 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of poor staff communication and his request for a … 8 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202333526) Case 202333526 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs. 2 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202321703) Case 202321703 · Financial This complaint is about the landlord sending a rent arrears letter to the resident. 31 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202330473) Case 202330473 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a car parking space. 31 Mar 2025 Reasonable Redress Onward Homes Limited (202414592) Case 202414592 · Information and data management The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she … 31 Mar 2025 Reasonable Redress Stonewater Limited (202317801) Case 202317801 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report … 28 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202324097) Case 202324097 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 Reasonable Redress Vico Homes Limited (202317417) Case 202317417 · Information and data management The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a … 27 Mar 2025 Reasonable Redress Platform Housing Group Limited (202322227) Case 202322227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 26 Mar 2025 Reasonable Redress Incommunities Limited (202411510) Case 202411510 · Old Estate Management categories The complaint is about the landlord’s handling of communications regarding temporary accommodation between October 2023 and January 2024. 25 Mar 2025 Reasonable Redress Sparrow Shared Ownership Limited (202309277) Case 202309277 · Estate Management The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The … 24 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202231388) Case 202231388 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s … 24 Mar 2025 Reasonable Redress Irwell Valley Housing Association Limited (202322513) Case 202322513 · Estate Management The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port. 24 Mar 2025 Reasonable Redress Stonewater Limited (202336531) Case 202336531 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property.