Yorkshire Housing Limited (202420725)
The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of the associated formal complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bolton at Home Limited (202417311)
The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and repairs following plastering works. Handling of associated complaints.
Incommunities Limited (202309239)
The complaint is about the landlord's response to the resident's enquiries about her rent account and payments.
Stonewater Limited (202445844)
The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges for this support. The landlord’s response to the resident’s concerns about the conduct of its staff. The landlord’s handling of the resident’s requests for information about rent arrears. The landlord’s …
Hyde Housing Association Limited (202343866)
The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered.
Paragon Asra Housing Limited (202322523)
The complaint is about the landlord’s response to the resident’s service charge queries.
Citizen Housing Group Limited (202443564)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Clarion Housing Association Limited (202338200)
The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and mould and its repair of the associated leaks. A loss of heating and hot water following a repair.
Clarion Housing Association Limited (202420670)
The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports.
Moat Homes Limited (202421788)
The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery of repairs.
The Guinness Partnership Limited (202422438)
The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202448810)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the resident’s reports of a leak. The landlord’s handling of the resident’s concerns about the windows and external doors . The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202347800)
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The Guinness Partnership Limited (202405704)
The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.
Paragon Asra Housing Limited (202325350)
The complaint is about the landlord’s handling of the resident’s reports of a wet room leak.
Vivid Housing Limited (202442788)
The complaint is about the resident’s reports of floods affecting the property.
Yorkshire Housing Limited (202442850)
The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse.
The Riverside Group Limited (202329952)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to the communal areas.
Acis Group Limited (202413228)
The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.
LiveWest Homes Limited (202326721)
The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal contractor and the legality of its actions. Legality of the contractor’s actions in removing, storing, and charging for storage of vehicles. Landlord’s complaint handling.
Plus Dane Housing Limited (202325300)
The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement.
Flagship Housing Group Limited (202440443)
The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects.
Homes Plus Limited (202340264)
The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint.
Midland Heart Limited (202327494)
The complaint is about the landlord’s handling of: reports about a leak. the associated complaint.
Richmond Housing Partnership Limited (202443255)
The complaint is about the landlord’s handling of the resident’s reports of a roof leak.
Poplar Housing And Regeneration Community Association Limited (202331942)
The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated complaints.
The Riverside Group Limited (202423021)
The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs.
Selwood Housing Society Limited (202414890)
The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, and his concerns about roof safety.
Yorkshire Housing Limited (202333578)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up his direct debit and rent account.
GreenSquareAccord Limited (202413916)
The complaint is about the landlord’s handling of reports of damp and mould.
Vivid Housing Limited (202329409)
The complaint is about the landlord’s response to the resident’s reports regarding roof repairs.
Chelmer Housing Partnership Limited (202433911)
The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and the subsequent repairs. The resident’s complaint.
Regenda Limited (202421753)
The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns about the quality of works completed to the wet room.
LiveWest Homes Limited (202318249)
The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors.
Abri Group Limited (202429771)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints.
GreenSquareAccord Limited (202308881)
The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s staircase. the landlord’s complaints handling.
Hyde Housing Association Limited (202432495)
The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling.
Warrington Housing Association Limited (202419571)
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).
Your Housing Group Limited (202419290)
The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a reasonable adjustment.
Access Homes Housing Association Limited (202326268)
The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas safety inspection. Her medical information which was related to her vulnerabilities. The associated complaint.
Clarion Housing Association Limited (202333219)
The complaint is about the landlord's handling of: Repairs to the balcony door. Complaint handling.
Orbit Housing Association Limited (202325918)
The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in relation to: The bathroom. The balcony doors. Compliant handling and record keeping.
M&G UK Shared Ownership Limited (202333069)
The complaint is about the landlord’s handling of repairs to the district heating system.
Paragon Asra Housing Limited (202300282)
The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified during the MEX process. We have also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202315773)
The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. The Ombudsman has also considered the landlord’s complaint handling.
Sparrow Shared Ownership Limited (202304514)
The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint.
First Choice Homes Oldham Limited (202329065)
The complaint is about the landlord’s handling of a shower repair.
Incommunities Limited (202324651)
This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water supply.
Vivid Housing Limited (202317241)
The complaint is about the landlord’s handling of replacement windows.
Orbit Housing Association Limited (202322199)
The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has also investigated how the landlord handled the resident’s complaint about this.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)