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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 196 of 16,595 decisions matching "group"

Decisions

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28 Apr 2022 Reasonable Redress A2Dominion Housing Group Limited (202114671) Case 202114671 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling. 24 Mar 2022 Reasonable Redress Home Group Limited (202109994) Case 202109994 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs … 19 Mar 2022 Reasonable Redress Thirteen Housing Group Limited (202102442) Case 202102442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property. 16 Mar 2022 Reasonable Redress Abri Group Limited (202103454) Case 202103454 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling. 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 4 Mar 2022 Reasonable Redress A2Dominion Housing Group Limited (202107344) Case 202107344 · Financial The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s … 4 Mar 2022 Reasonable Redress Abri Group Limited (202114840) Case 202114840 · Managing Relations The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member. 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 14 Feb 2022 Reasonable Redress Home Group Limited (202114665) Case 202114665 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s … 11 Feb 2022 Reasonable Redress Southern Housing Group Limited (202107885) Case 202107885 · Managing Relations REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Jan 2022 Reasonable Redress Southern Housing Group Limited (202013713) Case 202013713 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 4 Jan 2022 Reasonable Redress Settle Group (202106292) Case 202106292 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas … 24 Dec 2021 Reasonable Redress Aster Group Limited (201912210) Case 201912210 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered. 22 Dec 2021 Reasonable Redress Orbit Group Limited (202008586) Case 202008586 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst … 22 Dec 2021 Reasonable Redress Orbit Group Limited (202014537) Case 202014537 · Managing Relations The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas … 22 Dec 2021 Reasonable Redress Paradigm Housing Group Limited (202015699) Case 202015699 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak. 11 Nov 2021 Reasonable Redress One Housing Group Limited (202110942) Case 202110942 · Financial The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by … 1 Oct 2021 Reasonable Redress Platform Housing Group Limited (202108975) Case 202108975 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into … 22 Sep 2021 Reasonable Redress Your Housing Group Limited (202017428) Case 202017428 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated … 5 Aug 2021 Reasonable Redress One Housing Group Limited (202013149) Case 202013149 · Moving/Buying/Selling Home The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his … 27 Jul 2021 Reasonable Redress East Midlands Housing Group Limited (202007482) Case 202007482 · Financial The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of … 30 Jun 2021 Reasonable Redress Grand Union Housing Group Limited (202014248) Case 202014248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank. 24 Jun 2021 Reasonable Redress Orbit Group Limited (201908846) Case 201908846 · Financial The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level … 21 Jun 2021 Reasonable Redress One Housing Group Limited (202015974) Case 202015974 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the … 15 Jun 2021 Reasonable Redress Home Group Limited (201912966) Case 201912966 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect … 15 Jun 2021 Reasonable Redress The Riverside Group Limited (202003714) Case 202003714 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a property transfer offer. 19 May 2021 Reasonable Redress Home Group Limited (202013788) Case 202013788 · Information and data management The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s … 6 May 2021 Reasonable Redress Gentoo Group Limited (202008205) Case 202008205 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the works in the property above, including its decision not to install … 30 Apr 2021 Reasonable Redress Southern Housing Group Limited (202003355) Case 202003355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a repair issue with the resident’s boiler. 14 Apr 2021 Reasonable Redress Longhurst Group Limited (201906862) Case 201906862 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The … 6 Apr 2021 Reasonable Redress Home Group Limited (202010713) Case 202010713 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas … 26 Mar 2021 Reasonable Redress A2Dominion Housing Group Limited (201914932) Case 201914932 This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint. 22 Mar 2021 Reasonable Redress Gentoo Group Limited (202006624) Case 202006624 The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at … 19 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202006965) Case 202006965 The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process. 15 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202007860) Case 202007860 · Old Property Condition categories The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in … 10 Mar 2021 Reasonable Redress Livv Housing Group (202010618) Case 202010618 · Old Property Condition categories REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Mar 2021 Reasonable Redress Orbit Group Limited (202009846) Case 202009846 · Information and data management The complaint is about the landlord’s decision to remove CCTV at the property. 10 Feb 2021 Reasonable Redress Moat Housing Group Limited (202008169) Case 202008169 The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio … 3 Feb 2021 Reasonable Redress Yarlington Housing Group (202006045) Case 202006045 The complaint concerns the landlord’s handling of the resident’s request to repair the back fence and gate in his property. 28 Jan 2021 Reasonable Redress Jigsaw Homes Group Limited (201910414) Case 201910414 · Old Landlord Advice migrated-2025 The resident complains about the landlord’s response to his requests for CCTV footage. 21 Jan 2021 Reasonable Redress Home Group Limited (201904586) Case 201904586 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and … 21 Jan 2021 Reasonable Redress Home Group Limited (202005646) Case 202005646 · Old Property Condition migrated-2025 The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter. 7 Jan 2021 Reasonable Redress Home Group Limited (202001298) Case 202001298 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided. 4 Jan 2021 Reasonable Redress A2Dominion Housing Group Limited (202001096) Case 202001096 · Old Compensation categories The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem … 23 Dec 2020 Reasonable Redress Longhurst Group Limited (202001481) Case 202001481 · Old Property Condition categories The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen. 7 Dec 2020 Reasonable Redress Anchor Hanover Group (201913687) Case 201913687 · Applicant The complaint is about the landlord’s handling of the applicant’s application for a property.