Settle Group (202122039)
The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould and damage to the windows. damage to the flooring. heating issues.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Aster Group Limited (202128583)
The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.
One Housing Group Limited (202109886)
The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of related repairs. The amount of compensation offered by the landlord.
Livv Housing Group (202105660)
The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels.
Livv Housing Group (202125462)
The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property.
Home Group Limited (202111326)
The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property.
Grand Union Housing Group Limited (202108321)
The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) and its communication with him.
A2Dominion Housing Group Limited (202112570)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Anchor Hanover Group (202004280)
The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident.
One Housing Group Limited (202123143)
The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s property.
Your Housing Group Limited (202105287)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the associated complaint.
Abri Group Limited (202102900)
The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint handling.
Flagship Housing Group Limited (202113213)
The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount of compensation the landlord paid to the resident for her damaged possessions.
Bernicia Group (202115061)
The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s storage heaters.
Wythenshawe Community Housing Group Limited (202105766)
The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.
Home Group Limited (202118335)
The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden gate and grounds maintenance.
A2Dominion Housing Group Limited (202114671)
The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling.
Home Group Limited (202109994)
The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs to fix a roof leak.
Thirteen Housing Group Limited (202102442)
The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property.
Abri Group Limited (202103454)
The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling.
Platform Housing Group Limited (202115334)
The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling.
A2Dominion Housing Group Limited (202107344)
The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s service charge enquiries.
Abri Group Limited (202114840)
The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member.
Southern Housing Group Limited (202111282)
The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property
Home Group Limited (202114665)
The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s rear garden.
Southern Housing Group Limited (202107885)
REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Southern Housing Group Limited (202013713)
The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB).
Settle Group (202106292)
The complaint is about the landlord’s handling of the resident’s request for repairs in her property and the communal areas of the building.
Aster Group Limited (201912210)
The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered.
Orbit Group Limited (202008586)
This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.
Orbit Group Limited (202014537)
The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.
Paradigm Housing Group Limited (202015699)
The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.
One Housing Group Limited (202110942)
The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.
Platform Housing Group Limited (202108975)
The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into the conduct of a member of its staff.
Your Housing Group Limited (202017428)
The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated complaint handling.
One Housing Group Limited (202013149)
The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.
East Midlands Housing Group Limited (202007482)
The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of the service charge account and its communication.
Grand Union Housing Group Limited (202014248)
The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank.
Orbit Group Limited (201908846)
The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level of rent and service charges. The landlord’s response to the resident’s complaint about the conduct of an officer during a visit to his home. The information provided by the landlord …
One Housing Group Limited (202015974)
The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the property.
Home Group Limited (201912966)
The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect of the property which she owned.
The Riverside Group Limited (202003714)
The complaint is about the landlord’s handling of a property transfer offer.
Home Group Limited (202013788)
The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s repair report and subject access request.
Gentoo Group Limited (202008205)
The complaint is about the landlord’s handling of the works in the property above, including its decision not to install soundproofing.
Southern Housing Group Limited (202003355)
The complaint is about the landlord’s response to a repair issue with the resident’s boiler.
Longhurst Group Limited (201906862)
The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The landlord’s associated complaint handling.
Home Group Limited (202010713)
The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas supply to the resident’s property.
A2Dominion Housing Group Limited (201914932)
This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint.
Gentoo Group Limited (202006624)
The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at the property; its failure to carry out repairs effectively; and contact by a particular member of staff after it had been agreed that they would not have any contact with …
Wythenshawe Community Housing Group (2) Limited (202006965)
The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)