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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Reasonable_Redress ×

Showing 190 of 16,595 decisions matching "council"

Decisions

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20 Dec 2021 Reasonable Redress Bristol City Council (202101013) Case 202101013 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the wet room at the property including that … 16 Dec 2021 Reasonable Redress Dudley Metropolitan Borough Council (202015427) Case 202015427 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 4 Dec 2021 Reasonable Redress Southwark Council (202109108) Case 202109108 · Local Authority / ALMO or TMO The complaint concerns the level of compensation offered by the landlord following a water leak into the resident’s property. 24 Nov 2021 Reasonable Redress Lewisham Council (202005458) Case 202005458 · Financial The complaint is about the disposal of the resident’s belongings, following an eviction. 23 Nov 2021 Reasonable Redress Islington Council (202017231) Case 202017231 · Local Authority / ALMO or TMO The complaint is about the level of redress offered to the resident following her reports of a defective heating and … 23 Nov 2021 Reasonable Redress Lambeth Council (202112954) Case 202112954 · Local Authority / ALMO or TMO REPORT COMPLAINT 202112954 Lambeth Council 23 November 2021 Our approach Under our early resolution process, the Ombudsman works with the … 26 Oct 2021 Reasonable Redress London Borough of Croydon (202008020) Case 202008020 · Financial The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax … 20 Oct 2021 Reasonable Redress Hammersmith and Fulham Council (202100011) Case 202100011 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs to a communal waste pipe serving the resident’s property. 6 Oct 2021 Reasonable Redress Hackney Council (202102201) Case 202102201 · Managing Relations This complaint is about the landlord’s handling of: a bathroom fan repair; the related complaint. 15 Sep 2021 Reasonable Redress Westminster City Council (202100773) Case 202100773 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the leaseholder’s request for repairs to his toilet and the level of … 13 Sep 2021 Reasonable Redress Westminster City Council (201810206) Case 201810206 · Managing Relations The complaint was about the landlord's handling of the resident's: Reports of leaks in the property. Reports about a blocked … 13 Aug 2021 Reasonable Redress Newham Council (202002208) Case 202002208 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information following a Tenants and Leaseholder Forum and … 3 Aug 2021 Reasonable Redress Leeds City Council (202014123) Case 202014123 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s reports of a blocked toilet. 30 Jul 2021 Reasonable Redress Tower Hamlets Council (202013924) Case 202013924 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s water ingress and mould reports. 30 Jul 2021 Reasonable Redress Westminster City Council (202011847) Case 202011847 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s requests to repair or replace the communal carpet. 29 Jul 2021 Reasonable Redress Hammersmith and Fulham Council (202013211) Case 202013211 · Local Authority / ALMO or TMO The resident has complained about: The handling of damp repairs at their previous home. The handling of the decant from … 21 Jul 2021 Reasonable Redress Nottingham City Council (202005867) Case 202005867 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s report of the loss of hot wate r and heating following … 19 Jul 2021 Reasonable Redress Somerset West and Taunton Council (202006714) Case 202006714 · Financial The resident has complained that: The landlord has refused to compensate them for damage to their car. 2 Jul 2021 Reasonable Redress Westminster City Council (202017009) Case 202017009 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his … 22 Jun 2021 Reasonable Redress Slough Borough Council (201817026) Case 201817026 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports about damp occurring in the bedrooms at her property; … 18 Jun 2021 Reasonable Redress Tower Hamlets Council (202005008) Case 202005008 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s anti-social behaviour (‘ASB’) and noise reports. 17 Jun 2021 Reasonable Redress Westminster City Council (202006854) Case 202006854 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: The delayed redecoration of her property, following a … 26 May 2021 Reasonable Redress Hammersmith and Fulham Council (202011308) Case 202011308 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 7 May 2021 Reasonable Redress Newham Council (202003618) Case 202003618 · Financial The complaint is about: The level of compensation offered following the resident’s Public Liability Contents’ claim to the landlord’s insurer. … 1 Apr 2021 Reasonable Redress Islington Council (202002434) Case 202002434 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at … 31 Mar 2021 Reasonable Redress Ealing Council (202006527) Case 202006527 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of the resident’s reports of a water leak into his property. 30 Mar 2021 Reasonable Redress Hammersmith and Fulham Council (202005977) Case 202005977 · Old Property Condition migrated-2025 The resident complains about: How the landlord handled repairs reported at the property and the level of compensation offered for … 30 Mar 2021 Reasonable Redress Harrow Council (202001658) Case 202001658 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s kitchen. 25 Mar 2021 Reasonable Redress Cambridge City Council (202009399) Case 202009399 · Local Authority / ALMO or TMO The complaint is about the landlord’s application of its abandonment process to the resident. 15 Mar 2021 Reasonable Redress Swindon Borough Council (201909675) Case 201909675 · Managing Relations This Service will investigate the resident’s complaints regarding: The landlord’s response to her reports of ASB; and Its removal of … 9 Mar 2021 Reasonable Redress Southwark Council (202003266) Case 202003266 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s heating system. 8 Mar 2021 Reasonable Redress Islington Council (202010188) Case 202010188 · Local Authority / ALMO or TMO The complaint concerns: The landlord’s handling of the resident’s reports of disability discrimination towards her household. The landlord’s handling of … 5 Mar 2021 Reasonable Redress Brent Council (202003203) Case 202003203 · Estate Management The complaint is about: The landlord’s response to the reports of a repair needed to the intercom system. The landlord’s … 16 Feb 2021 Reasonable Redress Hammersmith and Fulham Council (202005270) Case 202005270 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s fence. 12 Feb 2021 Reasonable Redress Brent Council (201905225) Case 201905225 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: anti-social behaviour counter allegations 8 Jan 2021 Reasonable Redress Croydon Council (202005546) Case 202005546 · Local Authority / ALMO or TMO The complaint is about: Section 20 work that was completed by the landlord at the resident’s property in 2016. Charges … 31 Dec 2020 Reasonable Redress Eastbourne Borough Council (202003452) Case 202003452 REPORT COMPLAINT 202003452 Eastbourne Borough Council 31 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Dec 2020 Reasonable Redress Hammersmith and Fulham Council (201911091) Case 201911091 · Moving/Buying/Selling Home This complaint is about the landlord’s response to: The resident’s request for rehousing. The resident’s reports of damp and mould … 15 Dec 2020 Reasonable Redress Basildon Borough Council (202002986) Case 202002986 · Old Property Condition migrated-2025 REPORT COMPLAINT 202002986 Basildon Borough Council 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 8 Dec 2020 Reasonable Redress Hammersmith and Fulham Council (202003176) Case 202003176 · Managing Relations The complaint refers to: The length of time taken for the Landlord to complete repairs to the Resident’s property. The …