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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "association" × Outcome: Reasonable_Redress ×

Showing 364 of 16,595 decisions matching "association"

Decisions

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16 Apr 2025 Reasonable Redress Sanctuary Housing Association (202304492) Case 202304492 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing … 8 Apr 2025 Reasonable Redress Great Places Housing Association (202323706) Case 202323706 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property. 8 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202333526) Case 202333526 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs. 8 Apr 2025 Reasonable Redress Sanctuary Housing Association (202406391) Case 202406391 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. … 31 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202330473) Case 202330473 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a car parking space. 31 Mar 2025 Reasonable Redress Sanctuary Housing Association (202232986) Case 202232986 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of … 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 24 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202231388) Case 202231388 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s … 24 Mar 2025 Reasonable Redress Irwell Valley Housing Association Limited (202322513) Case 202322513 · Estate Management The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port. 20 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202331458) Case 202331458 · Financial The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint. 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202231359) Case 202231359 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated … 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202320698) Case 202320698 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 27 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202234694) Case 202234694 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling. 26 Feb 2025 Reasonable Redress Together Housing Association Limited (202301946) Case 202301946 · Estate Management This complaint is about the landlord’s handling of the resident’s reports of problems with the car parking facilities and her … 25 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202319186) Case 202319186 · Moving/Buying/Selling Home The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the … 18 Feb 2025 Reasonable Redress Progress Housing Association Limited (including Reside Housing) (202309317) Case 202309317 · Financial The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor … 14 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202345971) Case 202345971 · Old Property Condition categories The complaint is about the landlord’s handling of a leak at the rear of the resident’s building. 12 Feb 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818) Case 202338818 · Old Property Condition categories The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in … 11 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202412825) Case 202412825 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Repairs to his TV aerial. … 30 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202304724) Case 202304724 · Financial The complaint is about the landlord’s handling of: The resident’s queries about his former rent account, and its decision to … 28 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202226322) Case 202226322 · Moving/Buying/Selling Home The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s … 24 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202302128) Case 202302128 · Financial The complaint is about the landlord's handling of and response to the resident's concerns regarding the administration and communication of … 24 Jan 2025 Reasonable Redress Hyde Housing Association Limited (202348333) Case 202348333 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 14 Jan 2025 Reasonable Redress Leeds Federated Housing Association Limited (202346159) Case 202346159 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) in relation to noise nuisance. 9 Jan 2025 Reasonable Redress Hastoe Housing Association Limited (202346196) Case 202346196 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for … 2 Jan 2025 Reasonable Redress Clarion Housing Association Limited (202414154) Case 202414154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for adaptations to the front door. Associated complaint. 20 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202337611) Case 202337611 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of harassment and noise by a neighbour. Concerns about … 19 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202413672) Case 202413672 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 18 Dec 2024 Reasonable Redress Sanctuary Housing Association (202301777) Case 202301777 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s … 13 Dec 2024 Reasonable Redress Clarion Housing Association Limited (202310522) Case 202310522 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s repair requests. reports of damp and mould. The Ombudsman has … 3 Dec 2024 Reasonable Redress Hexagon Housing Association Limited (202307744) Case 202307744 · Old Property Condition migrated-2025 The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. … 29 Nov 2024 Reasonable Redress Hyde Housing Association Limited (202230105) Case 202230105 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom. 29 Nov 2024 Reasonable Redress Sanctuary Housing Association (202308377) Case 202308377 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports about the cost and efficiency of her heating system; … 29 Nov 2024 Reasonable Redress Sanctuary Housing Association (202311244) Case 202311244 · Old Complaints Handling categories The complaint concerns the landlord’s handling of the resident’s reports about a leak and the related repairs. The landlord’s complaint … 18 Nov 2024 Reasonable Redress Clarion Housing Association Limited (202307928) Case 202307928 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated … 30 Oct 2024 Reasonable Redress Clarion Housing Association Limited (202346798) Case 202346798 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 17 Oct 2024 Reasonable Redress Estuary Housing Association Limited (202310898) Case 202310898 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of repairs to the trickle vent above the living room window of the … 2 Oct 2024 Reasonable Redress Hyde Housing Association Limited (202216639) Case 202216639 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and … 30 Sep 2024 Reasonable Redress Sanctuary Housing Association (202341884) Case 202341884 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about: damp and mould; bedbugs; complaints handling. 27 Sep 2024 Reasonable Redress Cottsway Housing Association Limited (202303048) Case 202303048 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered … 23 Sep 2024 Reasonable Redress Sanctuary Housing Association (202337287) Case 202337287 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. … 10 Sep 2024 Reasonable Redress Clarion Housing Association Limited (202214511) Case 202214511 · Managing Relations REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Aug 2024 Reasonable Redress Sanctuary Housing Association (202325736) Case 202325736 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 27 Aug 2024 Reasonable Redress Sanctuary Housing Association (202342149) Case 202342149 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard … 31 Jul 2024 Reasonable Redress Hexagon Housing Association Limited (202302818) Case 202302818 · Financial This complaint is about the landlord’s handling of: The resident’s queries about service charges and the administration of her service … 23 Jul 2024 Reasonable Redress Sanctuary Housing Association (202224848) Case 202224848 · Managing Relations The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling … 18 Jul 2024 Reasonable Redress Clarion Housing Association Limited (202331902) Case 202331902 · Managing Relations The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint. 15 Jul 2024 Reasonable Redress Great Places Housing Association (202233150) Case 202233150 · Managing Relations This complaint is about: The landlord’s handling of external repairs. The associated complaint. 23 May 2024 Reasonable Redress Sanctuary Housing Association (202339263) Case 202339263 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and associated bathroom repairs at the resident's property. The …