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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "trust" × Outcome: Reasonable_Redress ×

Showing 215 of 16,595 decisions matching "trust"

Decisions

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21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202219957) Case 202219957 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202314354) Case 202314354 · Health and Safety (inc. building safety) The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm. 15 Feb 2024 Reasonable Redress Peabody Trust (202200342) Case 202200342 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 14 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202208759) Case 202208759 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling … 14 Feb 2024 Reasonable Redress Peabody Trust (202205908) Case 202205908 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise … 15 Dec 2023 Reasonable Redress Peabody Trust (202114635) Case 202114635 · Managing Relations The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling. 17 Nov 2023 Reasonable Redress Peabody Trust (202200954) Case 202200954 · Information and data management REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 3 Nov 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202202578) Case 202202578 · Financial The complaint is about the landlord’s response to a request for a refund of the credit on the rent account. 31 Oct 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202200170) Case 202200170 · Managing Relations This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint. 11 Sep 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202202099) Case 202202099 · Moving/Buying/Selling Home The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated … 6 Sep 2023 Reasonable Redress Peabody Trust (202212355) Case 202212355 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for … 25 Aug 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202207377) Case 202207377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs. 24 Aug 2023 Reasonable Redress Peabody Trust (202215428) Case 202215428 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and … 24 Aug 2023 Reasonable Redress Peabody Trust (202215468) Case 202215468 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence … 14 Aug 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211400) Case 202211400 · Financial This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling. 25 Jul 2023 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202214905) Case 202214905 · Managing Relations The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of … 24 Jul 2023 Reasonable Redress ‘Johnnie’ Johnson Housing Trust Limited (202223385) Case 202223385 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the renewal of the kitchen in the property. 12 Jul 2023 Reasonable Redress Peabody Trust (202214584) Case 202214584 · Managing Relations The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom … 30 Jun 2023 Reasonable Redress Newlon Housing Trust (202117358) Case 202117358 · Estate Management The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of … 19 May 2023 Reasonable Redress Peabody Trust (201903951) Case 201903951 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB). 17 May 2023 Reasonable Redress Peabody Trust (202128172) Case 202128172 · Managing Relations The complaint is about: The condition of the windows at the property. The landlord’s complaint handling. 28 Apr 2023 Reasonable Redress Peabody Trust (202127764) Case 202127764 · Managing Relations The complaint is about landlord’s handling of: 21 Apr 2023 Reasonable Redress Newlon Housing Trust (202125596) Case 202125596 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports. 10 Mar 2023 Reasonable Redress Newlon Housing Trust (202116050) Case 202116050 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s floorboards. 28 Feb 2023 Reasonable Redress Peabody Trust (201902535) Case 201902535 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property. 24 Feb 2023 Reasonable Redress Peabody Trust (202120748) Case 202120748 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The … 19 Jan 2023 Reasonable Redress Peabody Trust (202203065) Case 202203065 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new … 4 Nov 2022 Reasonable Redress London & Quadrant Housing Trust (202107191) Case 202107191 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leaking bath. 25 Oct 2022 Reasonable Redress London & Quadrant Housing Trust (202114451) Case 202114451 · Financial The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents … 15 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202125466) Case 202125466 · Estate Management The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway. 12 Sep 2022 Reasonable Redress London & Quadrant Housing Trust (202120367) Case 202120367 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The … 12 Sep 2022 Reasonable Redress Peabody Trust (202119360) Case 202119360 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance. 12 Aug 2022 Reasonable Redress London & Quadrant Housing Trust (202124952) Case 202124952 · Old Property Condition migrated-2025 The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her … 27 Jul 2022 Reasonable Redress London & Quadrant Housing Trust (202121043) Case 202121043 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202014712) Case 202014712 · Financial The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an … 30 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202123742) Case 202123742 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about his front door. 30 Jun 2022 Reasonable Redress Peabody Trust 2018 (202006277) Case 202006277 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports. 20 Jun 2022 Reasonable Redress Newlon Housing Trust (202006502) Case 202006502 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works … 10 Jun 2022 Reasonable Redress London & Quadrant Housing Trust (202122410) Case 202122410 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to a window in the property. 8 Jun 2022 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202120405) Case 202120405 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her … 24 May 2022 Reasonable Redress London & Quadrant Housing Trust (202106643) Case 202106643 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom. 20 May 2022 Reasonable Redress London & Quadrant Housing Trust (202116813) Case 202116813 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of repairs to her toilet. The associated complaint. 18 May 2022 Reasonable Redress Newlon Housing Trust (202123057) Case 202123057 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a damaged fence. 16 May 2022 Reasonable Redress Peabody Trust (202103149) Case 202103149 · Managing Relations The resident’s complaint was about the landlord's handling of repairs to a leak in the property and its complaint handling. 6 May 2022 Reasonable Redress London & Quadrant Housing Trust (202110036) Case 202110036 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s request to sell his shared ownership property on the … 3 May 2022 Reasonable Redress Metropolitan Thames Valley Housing (202102425) Case 202102425 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2022 Reasonable Redress Peabody Trust (202013965) Case 202013965 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the complainant’s request to make alterations to his property and an external … 15 Apr 2022 Reasonable Redress London & Quadrant Housing Trust (202101154) Case 202101154 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following delays to fence repairs. 28 Feb 2022 Reasonable Redress Peabody Trust (202013016) Case 202013016 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works. 28 Feb 2022 Reasonable Redress Peabody Trust (202014635) Case 202014635 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.