London & Quadrant Housing Trust (L&Q) (202324168)
The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202318678)
The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling.
London & Quadrant Housing Trust (L&Q) (202218733)
The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202211737)
The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire.
London & Quadrant Housing Trust (L&Q) (202307713)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint.
Peabody Trust (202210230)
The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues affecting his toilet. The Ombudsman has also considered the compensation offered for its complaint handling.
Peabody Trust (202300330)
The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling.
Peabody Trust (202226388)
The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling.
Peabody Trust (202207942)
The complaint is about the condition of the property at the start of the tenancy.
London & Quadrant Housing Trust (L&Q) (202219957)
The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202314354)
The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm.
Peabody Trust (202200342)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the landlord's complaint handling.
London & Quadrant Housing Trust (L&Q) (202208759)
The complaint is about the landlord’s: response to the resident’s concerns regarding the allocation and size of parking spaces; handling of the resident’s complaints concerning maintenance and refurbishment works.
Peabody Trust (202205908)
The complaint is about the landlord’s handling of: Requests for a refurbished bathroom. Reports of antisocial behaviour (ASB) and noise nuisance from a neighbouring property.
Peabody Trust (202114635)
The complaint is about the landlord’s: Handling of reports about bedbugs in the property. Complaint handling.
Peabody Trust (202200954)
REPORT COMPLAINT 202200954 Peabody Trust 27 October 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
London & Quadrant Housing Trust (L&Q) (202202578)
The complaint is about the landlord’s response to a request for a refund of the credit on the rent account.
London & Quadrant Housing Trust (L&Q) (202200170)
This complaint is about the landlord’s: Handling of the resident’s rehousing application. Response to the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202202099)
The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.
Peabody Trust (202212355)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and his subsequent request for compensation.
London & Quadrant Housing Trust (L&Q) (202207377)
The complaint is about the landlord’s handling of the resident’s reports of faulty windows, and its associated repairs.
Peabody Trust (202215428)
The complaint is about the landlord’s response to the resident’s: reports of a leak in her building causing damp and mould in her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.
Peabody Trust (202215468)
The complaint is about the landlord’s response to the resident’s: reports of a leak affecting her property; provision of evidence of defects in the resident’s building following a further leak; associated complaint.
London & Quadrant Housing Trust (L&Q) (202211400)
This complaint is about the landlord’s: Communication about increased service charges. Increase of emergency lighting maintenance costs. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202214905)
The complaint is about: The landlord's response to the resident’s report of defects to bathroom works. The landlord's offer of compensation and its complaint handling.
‘Johnnie’ Johnson Housing Trust Limited (202223385)
The complaint concerns how the landlord handled the renewal of the kitchen in the property.
Peabody Trust (202214584)
The complaint is about the landlord’s handling of: Cyclical repair works to the resident’s property including a kitchen and bathroom refit. The associated complaint.
Newlon Housing Trust (202117358)
The complaint is about the landlord’s handling of the residents’ reports about personal items being left in communal areas of the building.
Peabody Trust (201903951)
The complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB).
Peabody Trust (202128172)
The complaint is about: The condition of the windows at the property. The landlord’s complaint handling.
Peabody Trust (202127764)
The complaint is about landlord’s handling of:
Newlon Housing Trust (202125596)
The complaint is about the landlord’s response to the resident’s repairs reports.
Newlon Housing Trust (202116050)
The complaint is about the landlord’s handling of repairs to the resident’s floorboards.
Peabody Trust (201902535)
The complaint is about the landlord’s response to the resident’s complaint about the replacement of the windows at her property.
Peabody Trust (202120748)
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in his previous property. The associated complaint handling.
Peabody Trust (202203065)
The complaint is about the landlord’s response to the resident’s: reports regarding pest proofing works; request for permission for new wood flooring.
London & Quadrant Housing Trust (202107191)
The complaint is about the landlord’s response to the resident’s report of a leaking bath.
London & Quadrant Housing Trust (202114451)
The residents complaint is about the landlord’s handling of fly tipping on the estate and its decision to recharge residents for the removal of dumped rubbish.
London & Quadrant Housing Trust (202125466)
The complaint is about the landlord’s handling of repairs to lights in the resident’s communal hallway.
London & Quadrant Housing Trust (202120367)
The complaint is about the landlord’s handling of: Repairs to the resident’s boiler and the level of compensation offered. The associated complaint.
Peabody Trust (202119360)
The complaint is about the landlord’s handling of the resident’s reports concerning noise nuisance.
London & Quadrant Housing Trust (202124952)
The complaint is about is about the landlord’s response to the resident’s reports of an uncontainable water leak from her bathroom sink damaging her flooring.
London & Quadrant Housing Trust (202121043)
The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs to his shower . The landlord’s complaint handling.
London & Quadrant Housing Trust (202014712)
The complaint is about the landlord’s response to the resident’s concerns about the block Right to Manage (RTM) company, an ‘estate separation agreement,’ and the impact on her lease.
London & Quadrant Housing Trust (202123742)
The complaint is about the landlord’s response to the resident’s reports about his front door.
Peabody Trust 2018 (202006277)
The complaint is about the landlord’s response to a request for compensation in respect of its handling of repair reports.
Newlon Housing Trust (202006502)
The complaint is about the landlord’s response to the resident’s reports about: a boiler leak at his property; redecoration works at his property; repair works to his door. The complaint is also about the landlord’s complaints handling.
London & Quadrant Housing Trust (202122410)
The complaint concerns how the landlord handled repairs to a window in the property.
Cheshire Peaks & Plains Housing Trust (202120405)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance coming from the floorboards above her property.
London & Quadrant Housing Trust (202106643)
This complaint is about the landlord’s handling of the resident’s reports of mould growth in her bathroom.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)