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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

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21 Aug 2025 Reasonable Redress Hyde Housing Association Limited (202343866) Case 202343866 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered. 20 Aug 2025 Reasonable Redress Paragon Asra Housing Limited (202322523) Case 202322523 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. 19 Aug 2025 Reasonable Redress Citizen Housing Group Limited (202443564) Case 202443564 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202338200) Case 202338200 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202420670) Case 202420670 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports. 18 Aug 2025 Reasonable Redress Moat Homes Limited (202421788) Case 202421788 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of concerns regarding the condition of the property when let and its delivery … 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202422438) Case 202422438 · Financial The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint … 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202448810) Case 202448810 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202347800) Case 202347800 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about her garden path. 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202405704) Case 202405704 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door. 13 Aug 2025 Reasonable Redress Paragon Asra Housing Limited (202325350) Case 202325350 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a wet room leak. 12 Aug 2025 Reasonable Redress Vivid Housing Limited (202442788) Case 202442788 · Responsive repairs/activity The complaint is about the resident’s reports of floods affecting the property. 12 Aug 2025 Reasonable Redress Yorkshire Housing Limited (202442850) Case 202442850 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about domestic abuse. 11 Aug 2025 Reasonable Redress The Riverside Group Limited (202329952) Case 202329952 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to … 8 Aug 2025 Reasonable Redress Acis Group Limited (202413228) Case 202413228 · Financial The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for … 8 Aug 2025 Reasonable Redress LiveWest Homes Limited (202326721) Case 202326721 · Estate Management The complaint is about the: Landlord’s handling of the intended removal the resident’s vehicle. Landlord’s use of an alleged illegal … 7 Aug 2025 Reasonable Redress Plus Dane Housing Limited (202325300) Case 202325300 · Financial The complaint is about the landlord’s handling of the resident’s request for compensation following a kitchen replacement. 31 Jul 2025 Reasonable Redress Flagship Housing Group Limited (202440443) Case 202440443 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects. 31 Jul 2025 Reasonable Redress Homes Plus Limited (202340264) Case 202340264 · Managing Relations The complaint is about the landlord’s handling of: Roof repairs and associated damp and mould. The complaint. 31 Jul 2025 Reasonable Redress Midland Heart Limited (202327494) Case 202327494 · Managing Relations The complaint is about the landlord’s handling of: reports about a leak. the associated complaint. 31 Jul 2025 Reasonable Redress Richmond Housing Partnership Limited (202443255) Case 202443255 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 30 Jul 2025 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202331942) Case 202331942 · Estate Management The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) and parking management concerns, and her associated … 30 Jul 2025 Reasonable Redress The Riverside Group Limited (202423021) Case 202423021 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs. 29 Jul 2025 Reasonable Redress Selwood Housing Society Limited (202414890) Case 202414890 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about pests and weeds, subsidence, repairs at his home, … 24 Jul 2025 Reasonable Redress Yorkshire Housing Limited (202333578) Case 202333578 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A delay in setting up … 16 Jul 2025 Reasonable Redress GreenSquareAccord Limited (202413916) Case 202413916 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 16 Jul 2025 Reasonable Redress Vivid Housing Limited (202329409) Case 202329409 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports regarding roof repairs. 11 Jul 2025 Reasonable Redress Chelmer Housing Partnership Limited (202433911) Case 202433911 · Managing Relations The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and … 9 Jul 2025 Reasonable Redress Regenda Limited (202421753) Case 202421753 · Responsive repairs/activity The complaint is about the landlord’s handling of: Works to a wet room at the resident’s property. The resident’s concerns … 7 Jul 2025 Reasonable Redress LiveWest Homes Limited (202318249) Case 202318249 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of noise disturbance by its contractors. 30 Jun 2025 Reasonable Redress Abri Group Limited (202429771) Case 202429771 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints. 30 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202308881) Case 202308881 · Managing Relations The complaint is about: the level of compensation offered by the landlord for delays in completing repairs to the resident’s … 30 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202432495) Case 202432495 · Moving/Buying/Selling Home The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling. 27 Jun 2025 Reasonable Redress Warrington Housing Association Limited (202419571) Case 202419571 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 27 Jun 2025 Reasonable Redress Your Housing Group Limited (202419290) Case 202419290 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a … 26 Jun 2025 Reasonable Redress Access Homes Housing Association Limited (202326268) Case 202326268 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas … 25 Jun 2025 Reasonable Redress Clarion Housing Association Limited (202333219) Case 202333219 · Managing Relations The complaint is about the landlord's handling of: Repairs to the balcony door. Complaint handling. 25 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202325918) Case 202325918 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in … 24 Jun 2025 Reasonable Redress M&G UK Shared Ownership Limited (202333069) Case 202333069 · For profit The complaint is about the landlord’s handling of repairs to the district heating system. 24 Jun 2025 Reasonable Redress Paragon Asra Housing Limited (202300282) Case 202300282 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for a mutual exchange (MEX). Reports of repairs identified … 23 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202315773) Case 202315773 · Managing Relations The complaint is about the level of compensation awarded by the landlord relating to its handling of a boiler leak. … 19 Jun 2025 Reasonable Redress Sparrow Shared Ownership Limited (202304514) Case 202304514 · For profit The complaint is about the landlord’s handling of: The resident’s reports of defects. The associated complaint. 17 Jun 2025 Reasonable Redress First Choice Homes Oldham Limited (202329065) Case 202329065 · Responsive repairs/activity The complaint is about the landlord’s handling of a shower repair. 16 Jun 2025 Reasonable Redress Incommunities Limited (202324651) Case 202324651 · Responsive repairs/activity This complaint is about the landlord’s response to the resident’s complaint about the time taken to restore her hot water … 16 Jun 2025 Reasonable Redress Vivid Housing Limited (202317241) Case 202317241 · Planned Works The complaint is about the landlord’s handling of replacement windows. 12 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202322199) Case 202322199 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s toilet, including asbestos related works. The Ombudsman has … 11 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202224789) Case 202224789 · Managing Relations The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint. 10 Jun 2025 Reasonable Redress One Housing Group Limited (202345485) Case 202345485 · Responsive repairs/activity The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a … 10 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202324581) Case 202324581 · Managing Relations The complaint is about the landlord’s handling of: Heating and hot water issues and a leaking pipe at the resident’s … 6 Jun 2025 Reasonable Redress GreenSquareAccord Limited (202422878) Case 202422878 · Planned Works The complaint is about the handling of a request to paint fascia boards.