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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "group" × Outcome: Reasonable_Redress ×

Showing 196 of 16,595 decisions matching "group"

Decisions

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9 Jun 2023 Reasonable Redress Platform Housing Group Limited (202125368) Case 202125368 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than … 8 Jun 2023 Reasonable Redress Platform Housing Group Limited (202117482) Case 202117482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s defect repair reports. 31 May 2023 Reasonable Redress Your Housing Group Limited (202121482) Case 202121482 · Financial The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling. 19 May 2023 Reasonable Redress Southern Housing Group Limited (202220225) Case 202220225 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of plastering works in the resident’s property. 27 Apr 2023 Reasonable Redress Home Group Limited (202114889) Case 202114889 · Managing Relations The complaint is about the landlord’s handling of a kitchen refurbishment. 26 Apr 2023 Reasonable Redress Home Group Limited (202203091) Case 202203091 · Managing Relations The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of … 25 Apr 2023 Reasonable Redress Southern Housing Group Limited (202214376) Case 202214376 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated … 17 Apr 2023 Reasonable Redress Home Group Limited (202008075) Case 202008075 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes … 17 Apr 2023 Reasonable Redress Orbit Group Limited (202201795) Case 202201795 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 28 Mar 2023 Reasonable Redress Southern Housing Group Limited (202205106) Case 202205106 · Moving/Buying/Selling Home The complaint is about the handling of repairs to the property following a leak, the condition of the property when … 20 Mar 2023 Reasonable Redress Longhurst Group Limited (202204944) Case 202204944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the … 17 Mar 2023 Reasonable Redress Aster Group Limited (202209004) Case 202209004 · Managing Relations REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 13 Mar 2023 Reasonable Redress Anchor Hanover Group (202121516) Case 202121516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior … 13 Mar 2023 Reasonable Redress Aster Group Limited (202216405) Case 202216405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to have her windows replaced. 12 Mar 2023 Reasonable Redress Grand Union Housing Group Limited (202212586) Case 202212586 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler. 10 Mar 2023 Reasonable Redress Gentoo Group Limited (202128308) Case 202128308 · Managing Relations The complaint is about the tone, content and language used in correspondence the residents received from the landlord. 28 Feb 2023 Reasonable Redress The Riverside Group Limited (202201403) Case 202201403 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount … 17 Feb 2023 Reasonable Redress Platform Housing Group Limited (202116253) Case 202116253 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund … 7 Feb 2023 Reasonable Redress Home Group Limited (202202705) Case 202202705 · Financial The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous … 30 Jan 2023 Reasonable Redress Platform Housing Group Limited (202015316) Case 202015316 · Financial The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level … 26 Jan 2023 Reasonable Redress The Riverside Group Limited (202216106) Case 202216106 · Financial The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the … 25 Jan 2023 Reasonable Redress The Riverside Group Limited (202207502) Case 202207502 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors … 10 Jan 2023 Reasonable Redress Orbit Group Limited (202211662) Case 202211662 · Estate Management The complaint is about the landlord’s response to the resident’s reports of broken fence posts. 9 Jan 2023 Reasonable Redress A2Dominion Housing Group Limited (202126368) Case 202126368 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s rehousing request. 9 Dec 2022 Reasonable Redress Anchor Hanover Group (202208400) Case 202208400 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a pest infestation. 8 Nov 2022 Reasonable Redress One Housing Group Limited (202205441) Case 202205441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a pest infestation at the resident’s property. 4 Nov 2022 Reasonable Redress Orbit Group Limited (202202137) Case 202202137 · Financial The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint. 3 Nov 2022 Reasonable Redress Thirteen Housing Group Limited (202128300) Case 202128300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the … 24 Oct 2022 Reasonable Redress Southern Housing Group Limited (202114953) Case 202114953 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s … 18 Oct 2022 Reasonable Redress East Midlands Housing Group Limited (202123570) Case 202123570 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 14 Oct 2022 Reasonable Redress Grand Union Housing Group Limited (202205220) Case 202205220 · Old Property Condition migrated-2025 REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 13 Oct 2022 Reasonable Redress Flagship Housing Group Limited (202113145) Case 202113145 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an … 6 Oct 2022 Reasonable Redress North Star Housing Group (202110682) Case 202110682 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system. 5 Oct 2022 Reasonable Redress Home Group Limited (202007750) Case 202007750 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to prevent water leaking into the property. 5 Sep 2022 Reasonable Redress Settle Group (202122039) Case 202122039 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: the property’s poor condition including damp and mould … 11 Aug 2022 Reasonable Redress Aster Group Limited (202128583) Case 202128583 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a … 27 Jul 2022 Reasonable Redress One Housing Group Limited (202109886) Case 202109886 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of … 14 Jul 2022 Reasonable Redress Livv Housing Group (202105660) Case 202105660 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of pigeons nesting in solar panels. 11 Jul 2022 Reasonable Redress Livv Housing Group (202125462) Case 202125462 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould within the leaseholder’s property. 5 Jul 2022 Reasonable Redress Home Group Limited (202111326) Case 202111326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property. 27 Jun 2022 Reasonable Redress Grand Union Housing Group Limited (202108321) Case 202108321 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) … 20 Jun 2022 Reasonable Redress A2Dominion Housing Group Limited (202112570) Case 202112570 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 16 Jun 2022 Reasonable Redress Anchor Hanover Group (202004280) Case 202004280 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of being bullied by another resident. 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 30 May 2022 Reasonable Redress Your Housing Group Limited (202105287) Case 202105287 · Old Tenants Behaviour categories The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 20 May 2022 Reasonable Redress Abri Group Limited (202102900) Case 202102900 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint … 16 May 2022 Reasonable Redress Flagship Housing Group Limited (202113213) Case 202113213 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount … 11 May 2022 Reasonable Redress Bernicia Group (202115061) Case 202115061 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of repairs to the resident’s … 10 May 2022 Reasonable Redress Wythenshawe Community Housing Group Limited (202105766) Case 202105766 · Financial The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his … 5 May 2022 Reasonable Redress Home Group Limited (202118335) Case 202118335 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden …