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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "council" × Outcome: Reasonable_Redress ×

Showing 190 of 16,595 decisions matching "council"

Decisions

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16 Jan 2023 Reasonable Redress Hammersmith and Fulham Council (202113566) Case 202113566 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding her sink. 14 Jan 2023 Reasonable Redress Waltham Forest Council (202210177) Case 202210177 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system. 5 Jan 2023 Reasonable Redress Brighton and Hove City Council (202209776) Case 202209776 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony. 23 Dec 2022 Reasonable Redress Westminster City Council (202205529) Case 202205529 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony … 21 Dec 2022 Reasonable Redress Newham Council (202120548) Case 202120548 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of … 12 Dec 2022 Reasonable Redress Castle Point Borough Council (202203862) Case 202203862 · Estate Management The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment … 8 Dec 2022 Reasonable Redress East Suffolk Council (202207802) Case 202207802 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators. 26 Oct 2022 Reasonable Redress Southwark Council (202206071) Case 202206071 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, … 11 Oct 2022 Reasonable Redress Brent Council (202101477) Case 202101477 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a … 26 Sep 2022 Reasonable Redress Waltham Forest Council (202101260) Case 202101260 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows. 9 Sep 2022 Reasonable Redress Islington Council (202118103) Case 202118103 · Managing Relations The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and … 9 Sep 2022 Reasonable Redress Westminster City Council (202125071) Case 202125071 · Managing Relations The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property. 30 Aug 2022 Reasonable Redress Islington Council (202116052) Case 202116052 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 30 Aug 2022 Reasonable Redress Stroud District Council (202126000) Case 202126000 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for kitchen improvements. 17 Aug 2022 Reasonable Redress Hammersmith and Fulham Council (202204059) Case 202204059 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of roof repairs. 15 Aug 2022 Reasonable Redress Westminster City Council (202111760) Case 202111760 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure. 10 Aug 2022 Reasonable Redress Islington Council (202016425) Case 202016425 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 5 Aug 2022 Reasonable Redress Broxtowe Borough Council (202111303) Case 202111303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a roof leak. 26 Jul 2022 Reasonable Redress Waltham Forest Council (202124993) Case 202124993 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property. 13 Jul 2022 Reasonable Redress Central Bedfordshire Council (202109175) Case 202109175 · Occupancy Rights The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy. 12 Jul 2022 Reasonable Redress Ashford Borough Council (202123303) Case 202123303 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the property above. 2 Jul 2022 Reasonable Redress Islington Council (202120558) Case 202120558 · Managing Relations The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated … 24 Jun 2022 Reasonable Redress Lewisham Council (202102949) Case 202102949 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating … 23 Jun 2022 Reasonable Redress Newham Council (202127130) Case 202127130 · Occupancy Rights The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to … 20 Jun 2022 Reasonable Redress Camden Council (202119785) Case 202119785 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies. 31 May 2022 Reasonable Redress Waltham Forest Council (202111729) Case 202111729 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair reports. 23 May 2022 Reasonable Redress Greenwich Council (201914844) Case 201914844 · Old Property Condition categories The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained … 9 May 2022 Reasonable Redress Lewisham Council (202103310) Case 202103310 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property. 5 May 2022 Reasonable Redress Barking and Dagenham Council (202119265) Case 202119265 · Estate Management The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. … 27 Apr 2022 Reasonable Redress Westminster City Council (202106914) Case 202106914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of … 27 Apr 2022 Reasonable Redress Westminster City Council (202118080) Case 202118080 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff. 25 Apr 2022 Reasonable Redress Nottingham City Council (202123418) Case 202123418 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident. 25 Apr 2022 Reasonable Redress Westminster City Council (202106105) Case 202106105 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of water ingress at his property. 21 Apr 2022 Reasonable Redress Newham Council (202017244) Case 202017244 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the … 19 Apr 2022 Reasonable Redress Crawley Borough Council (202113941) Case 202113941 · Financial The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property. 31 Mar 2022 Reasonable Redress Brent Council (202010755) Case 202010755 · Estate Management The complaint is about the landlord’s response to the resident’s request for a communal sink. 31 Mar 2022 Reasonable Redress Westminster City Council (202115189) Case 202115189 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property … 29 Mar 2022 Reasonable Redress Barking and Dagenham Council (202115176) Case 202115176 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for an outward facing back door. 28 Mar 2022 Reasonable Redress Westminster City Council (202009730) Case 202009730 · Old Property Condition migrated-2025 The complaint is about the condition of the property. 18 Mar 2022 Reasonable Redress Islington Council (202105550) Case 202105550 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour. 28 Feb 2022 Reasonable Redress Lambeth Council (202115655) Case 202115655 · Financial The complaint is about the landlord’s handling of the resident’s water bill. 28 Feb 2022 Reasonable Redress Somerset West and Taunton Council (202109103) Case 202109103 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour. 22 Feb 2022 Reasonable Redress Islington Council (202107231) Case 202107231 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room. 22 Feb 2022 Reasonable Redress Westminster City Council (202109512) Case 202109512 · ASB/Abuse/Nuisance The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of … 18 Feb 2022 Reasonable Redress Newcastle City Council (202010082) Case 202010082 · Managing Relations The lack of support offered by the landlord following the resident witnessing an aggravated burglary opposite her previous property. 10 Feb 2022 Reasonable Redress Kingston upon Thames Council (202012378) Case 202012378 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of her neighbour leaving rubbish, outside their front door, … 27 Jan 2022 Reasonable Redress Leeds City Council (202105929) Case 202105929 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 25 Jan 2022 Reasonable Redress Southwark Council (202017575) Case 202017575 · Old Property Condition migrated-2025 REPORT COMPLAINT 202017575 Southwark Council 25 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 14 Jan 2022 Reasonable Redress Birmingham City Council (202104416) Case 202104416 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s allegations about the removal of his belongings from the property … 7 Jan 2022 Reasonable Redress Basildon Borough Council (202108992) Case 202108992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property.