Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal of fly-tipped waste left in the resident’s garden. The resident’s reports of pests within the property and the level of compensation offered.
This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property.
The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property.
The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her neighbour.
The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open space next to the property.
The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports regarding her sink.
The complaint is about the landlord’s handling of the resident’s reports of a faulty door entry system.
The complaint is about the landlord’s response to the resident’s reports regarding his neighbour attracting birds to their balcony.
The complaint is about the landlord’s response to the resident’s reports of outstanding hot water pressure issues, radiator and balcony repairs, and the compensation it offered him for this.
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at her property. Handling of the resident’s subsequent complaint.
The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.
The complaint is about the landlord’s handling of the appointment to replace the resident’s radiators.
The complaint is about: The landlord’s response to the resident’s reports of outstanding mould and window repairs within his property, and the level of compensation offered by it for this. The landlord’s complaint handling, and the level of compensation offered by it for this.
This complaint is about the landlord’s handling of the resident’s concerns that adaptation works to convert her garage into a bedroom did not meet building control requirements.
The complaint concerns the landlord’s handling of repairs and the resident’s request for replacement windows.
The complaint is about: The landlord’s handling of repairs needed in the resident’s property as a result of damp and mould. The landlord’s handling of the associated complaint.
The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the landlord’s response to the resident’s requests for kitchen improvements.
The complaint is about the landlord’s handling of roof repairs.
The complaint is about the landlord’s response to the leaseholder’s reports of low water pressure.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
The complaint is about the landlord’s response to the resident’s reports of a roof leak.
The complaint is about the landlord’s handling of the resident’s reports about the shower door at the property.
The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy.
The complaint is about the landlord’s response to the resident’s reports of a leak from the property above.
The complaint is about the landlord's handling of: The resident’s reports of a water leak into his property. The associated complaint.
The complaint is about the landlord’s handling the resident’s reports of various repair issues to the property including the heating and fencing.
The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to sole.
The complaint is about the landlord’s response to the resident’s reports of blocked drains causing a flood on communal balconies.
The complaint concerns how the landlord responded to the resident’s repair reports.
The complaint is about the landlord’s response to reports of leaks first reported in 2018. The resident has also complained about the landlord’s handing of leak reported in June 2021.
This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.
The complaint is about the landlord’s handling of the resident’s request: To install fencing and internal doors at her property. To reimburse her for the cost of removing rubbish from the garden.
The complaint is about the level of compensation offered and organisational learning demonstrated by the landlord following a report of a leak causing damp and mould.
The complaint is about: The landlord's handling of repairs to the resident’s garden gate. The conduct of the landlord’s staff.
The complaint is about the landlord’s decision to withhold a “responsible tenant reward” from the resident.
The complaint is about the landlord’s response to the resident’s reports of water ingress at his property.
The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the front entrance door and glass panel to be repaired the related complaint.
The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.
The complaint is about the landlord’s response to the resident’s request for a communal sink.
The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property and its repairs and compensation for this.
The complaint is about the landlord’s handling of the resident’s request for an outward facing back door.
The complaint is about the condition of the property.
The complaint is about the landlord’s handling of reports of noise disturbance and anti-social behaviour.
The complaint is about the landlord’s handling of the resident’s water bill.
The complaint is about the landlord’s handling of the resident’s requests for insurance information and her reports of antisocial behaviour.
This complaint is about the landlord’s response to the residents’ repair request following a leak into their wet room.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |