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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 215 of 16,595 decisions matching "trust"

Decisions

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27 May 2025 Reasonable Redress Peabody Trust (202337779) Case 202337779 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of drainage repairs. Associated complaint. 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213634) Case 202213634 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak into their property from the flat … 19 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202328590) Case 202328590 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the conduct of a member of its staff. 15 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202337502) Case 202337502 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated complaint. 13 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300355) Case 202300355 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint. 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202308712) Case 202308712 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start … 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300219) Case 202300219 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint. 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202325879) Case 202325879 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202304162) Case 202304162 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays … 25 Apr 2025 Reasonable Redress Peabody Trust (202346852) Case 202346852 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s … 22 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202321387) Case 202321387 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The … 18 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202224796) Case 202224796 · Managing Relations The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also … 11 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202306386) Case 202306386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs. 3 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202416158) Case 202416158 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 1 Apr 2025 Reasonable Redress Peabody Trust (202305552) Case 202305552 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about electrical safety. The Ombudsman has also considered the … 28 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202320090) Case 202320090 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The … 17 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307487) Case 202307487 · Moving/Buying/Selling Home The complaint is about the condition of the property when let to the resident and the level of compensation the … 14 Mar 2025 Reasonable Redress Peabody Trust (202314939) Case 202314939 · Financial The resident’s complaint is about: The landlord’s handling of the resident’s queries about service charges and the resident’s concerns that … 13 Mar 2025 Reasonable Redress The Extracare Charitable Trust (202319027) Case 202319027 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property. 11 Mar 2025 Reasonable Redress Peabody Trust (202308551) Case 202308551 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following … 6 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202302237) Case 202302237 · Information and data management The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, … 28 Feb 2025 Reasonable Redress Peabody Trust (202316568) Case 202316568 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting … 27 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303026) Case 202303026 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Reasonable Redress Peabody Trust (202221599) Case 202221599 · Old Estate Management categories The resident’s complaint is about the landlord’s handling of issues he reported with the cleaning service in his building, including … 20 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213537) Case 202213537 · Old Complaints Handling categories The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also … 18 Feb 2025 Reasonable Redress Peabody Trust (202213232) Case 202213232 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about the upkeep of the communal grounds and facilities. … 10 Feb 2025 Reasonable Redress Saffron Housing Trust Limited (202312486) Case 202312486 · Old Property Condition categories The complaint is about the landlord’s handling of a floorboard repair. 7 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303052) Case 202303052 · Old Estate Management categories The complaint is about the managing agent’s handling of repairs to the electric vehicle (EV) charging point. 7 Feb 2025 Reasonable Redress Peabody Trust (202217946) Case 202217946 · Old Property Condition categories The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request … 31 Jan 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202408396) Case 202408396 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 30 Jan 2025 Reasonable Redress Peabody Trust (202303862) Case 202303862 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated … 30 Jan 2025 Reasonable Redress Peabody Trust (202327384) Case 202327384 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s concerns about the behaviour of operatives attending his home to … 2 Dec 2024 Reasonable Redress Peabody Trust (202316955) Case 202316955 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s … 7 Nov 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202406901) Case 202406901 · Managing Relations The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s … 31 Oct 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202212074) Case 202212074 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system. 31 Oct 2024 Reasonable Redress Peabody Trust (202222526) Case 202222526 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with communal lifts. Associated formal complaint. 21 Oct 2024 Reasonable Redress Karbon Homes Limited inc Byker Community Trust (202346160) Case 202346160 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and subsequent damp … 7 Oct 2024 Reasonable Redress Peabody Trust (202214147) Case 202214147 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the … 30 Sep 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202227820) Case 202227820 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and … 9 Aug 2024 Reasonable Redress Peabody Trust (202220019) Case 202220019 · Managing Relations The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of … 23 Jul 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202229078) Case 202229078 · Financial The complaint is about the landlord’s handling of: 19 Jul 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202324168) Case 202324168 · Managing Relations The complaint is about the landlord’s handling of repairs to address a leak from the roof and the associated damp … 9 Jul 2024 Reasonable Redress Peabody Trust (202318678) Case 202318678 · Estate Management The complaint is about the landlord’s: handling of repairs to an external structure. complaint handling. 25 Jun 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202218733) Case 202218733 · Moving/Buying/Selling Home The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to … 20 May 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202211737) Case 202211737 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s response to an electrical consumer unit in her property catching fire. 25 Apr 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307713) Case 202307713 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the windows. Formal complaint. 28 Mar 2024 Reasonable Redress Peabody Trust (202210230) Case 202210230 · Managing Relations The complaint is about the compensation offered by the landlord for its handling of the resident’s reports of drainage issues … 21 Mar 2024 Reasonable Redress Peabody Trust (202300330) Case 202300330 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request for rehousing on medical grounds. Complaint handling. 1 Mar 2024 Reasonable Redress Peabody Trust (202226388) Case 202226388 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of fleas in the property. Complaints handling. 26 Feb 2024 Reasonable Redress Peabody Trust (202207942) Case 202207942 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy.