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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

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9 Oct 2025 Reasonable Redress Incommunities Limited (202339712) Case 202339712 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to antisocial behaviour (ASB), reports, and the resident’s subsequent request to move property. 7 Oct 2025 Reasonable Redress Aster Group Limited (202341575) Case 202341575 · Moving/Buying/Selling Home The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould … 7 Oct 2025 Reasonable Redress Places for People Group Limited (202453328) Case 202453328 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 2 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202333013) Case 202333013 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint. 1 Oct 2025 Reasonable Redress Abri Group Limited (202424721) Case 202424721 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs … 1 Oct 2025 Reasonable Redress Aster Group Limited (202419335) Case 202419335 · Old Property Condition categories The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual … 1 Oct 2025 Reasonable Redress Stonewater Limited (202340286) Case 202340286 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of bed bugs within her flat and in the … 1 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202500927) Case 202500927 · Managing Relations The complaint is about the landlord’s handling of damp and mould repairs at the property. We have also looked at … 30 Sep 2025 Reasonable Redress Abri Group Limited (202332172) Case 202332172 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of repairs following a leak at the property. 30 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202337924) Case 202337924 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her home. We have … 30 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202445388) Case 202445388 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for assistance with his rehousing needs. 30 Sep 2025 Reasonable Redress LiveWest Homes Limited (202338049) Case 202338049 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Staff conduct. 29 Sep 2025 Reasonable Redress Hyde Housing Association Limited (202425028) Case 202425028 · Financial The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase … 29 Sep 2025 Reasonable Redress Stonewater Limited (202337772) Case 202337772 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of issues following a kitchen replacement. 26 Sep 2025 Reasonable Redress Platform Housing Group Limited (202503102) Case 202503102 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint. 25 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202336135) Case 202336135 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of repairs to the boiler. queries about service charges. … 24 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202426448) Case 202426448 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. … 19 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202336711) Case 202336711 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint … 17 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202447149) Case 202447149 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 17 Sep 2025 Reasonable Redress GreenSquareAccord Limited (202424976) Case 202424976 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange application. 17 Sep 2025 Reasonable Redress Torus62 Limited (202424582) Case 202424582 · Financial The complaint is about the landlord’s response to the resident’s concerns about the affordability of the property during the sign-up … 10 Sep 2025 Reasonable Redress A2Dominion Housing Group Limited (202334401) Case 202334401 · Responsive repairs/activity This complaint is about the landlord’s handling of repairs to the carpet in the communal area. 10 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202421255) Case 202421255 · Managing Relations The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement … 9 Sep 2025 Reasonable Redress Platform Housing Group Limited (202452984) Case 202452984 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of noise nuisance. 8 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202334429) Case 202334429 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage … 8 Sep 2025 Reasonable Redress Moat Homes Limited (202418213) Case 202418213 · Responsive repairs/activity The complaint is about the landlord’s handling of kitchen repairs. 5 Sep 2025 Reasonable Redress Aster Group Limited (202325757) Case 202325757 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange. 5 Sep 2025 Reasonable Redress Homes Plus Limited (202408066) Case 202408066 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s report of a leak into their property, and the associated … 4 Sep 2025 Reasonable Redress First Choice Homes Oldham Limited (202343725) Case 202343725 · Moving/Buying/Selling Home The complaint is about the landlord's handling of defects reported by the resident. 3 Sep 2025 Reasonable Redress The Wrekin Housing Group Limited (202418657) Case 202418657 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 3 Sep 2025 Reasonable Redress Vivid Housing Limited (202407217) Case 202407217 · Managing Relations The landlord’s response to the resident’s report of staff misconduct. 1 Sep 2025 Reasonable Redress Homes Plus Limited (202417689) Case 202417689 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Request for him to remove his CCTV camera. Handling of his reports of … 29 Aug 2025 Reasonable Redress Arawak Walton Housing Association Limited (202423457) Case 202423457 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The … 29 Aug 2025 Reasonable Redress Chelmer Housing Partnership Limited (202416866) Case 202416866 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 29 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202421830) Case 202421830 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: A pest infestation. Repairs, in particular: Repairs to … 29 Aug 2025 Reasonable Redress Homes Plus Limited (202447589) Case 202447589 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 29 Aug 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202418797) Case 202418797 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould. 28 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202423789) Case 202423789 · Estate Management The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s … 28 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202342489) Case 202342489 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s request for the installation of a wet room. 28 Aug 2025 Reasonable Redress Incommunities Limited (202341257) Case 202341257 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns regarding the communal TV aerial. 28 Aug 2025 Reasonable Redress Selwood Housing Society Limited (202449545) Case 202449545 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of damp and mould. 27 Aug 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202419776) Case 202419776 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s housing application and in particular, the withdrawal of a property … 27 Aug 2025 Reasonable Redress GreenSquareAccord Limited (202426225) Case 202426225 · Financial The resident’s complaint is about: The increased cost of the property’s building insurance. The landlord’s communication with the resident about … 27 Aug 2025 Reasonable Redress Midland Heart Limited (202307595) Case 202307595 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about anti-social behaviour (ASB). 27 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202346714) Case 202346714 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments. 27 Aug 2025 Reasonable Redress Wandle Housing Association Limited (202420851) Case 202420851 · Estate Management The complaint is about the landlord's handling of reports about the condition of the communal bin area. 27 Aug 2025 Reasonable Redress Yorkshire Housing Limited (202420725) Case 202420725 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s report of anti-social behaviour (ASB) from a neighbour. Handling of … 26 Aug 2025 Reasonable Redress Bolton at Home Limited (202417311) Case 202417311 · Managing Relations The resident’s complaint is about the landlord’s: Delay in undertaking plastering works inside the property. Handling of the cleanup and … 26 Aug 2025 Reasonable Redress Incommunities Limited (202309239) Case 202309239 · Financial The complaint is about the landlord's response to the resident's enquiries about her rent account and payments. 26 Aug 2025 Reasonable Redress Stonewater Limited (202445844) Case 202445844 · Financial The complaint is about: The resident’s concerns regarding the level of support provided by the landlord and the service charges …