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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "group" × Outcome: Reasonable_Redress ×

Showing 196 of 16,595 decisions matching "group"

Decisions

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24 Feb 2025 Reasonable Redress Sovereign Network Group (202315568) Case 202315568 · Old Moving to a Property categories The complaint is about the landlord’s handling of a property transfer offer. 19 Feb 2025 Reasonable Redress Orbit Group Limited (202307509) Case 202307509 · Old Property Condition categories This complaint is about landlord’s handling of repairs related to leaks at the resident’s home. 31 Jan 2025 Reasonable Redress Paradigm Housing Group Limited (202406125) Case 202406125 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint. 30 Jan 2025 Reasonable Redress Places for People Group Limited (202335735) Case 202335735 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint. 22 Jan 2025 Reasonable Redress The Pioneer Housing and Community Group Limited (202330125) Case 202330125 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs. 13 Jan 2025 Reasonable Redress Flagship Housing Group Limited (202405308) Case 202405308 · Old Property Condition categories The complaint is about the landlord’s response to a smell in the property. 6 Jan 2025 Reasonable Redress Platform Housing Group Limited (202305921) Case 202305921 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak … 23 Dec 2024 Reasonable Redress Places for People Group Limited (202228963) Case 202228963 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its … 19 Dec 2024 Reasonable Redress Bromford Housing Group Limited (202302825) Case 202302825 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s … 16 Dec 2024 Reasonable Redress Platform Housing Group Limited (202328275) Case 202328275 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour. 4 Dec 2024 Reasonable Redress Paradigm Housing Group Limited (202324683) Case 202324683 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property. 28 Nov 2024 Reasonable Redress A2Dominion Housing Group Limited (202304405) Case 202304405 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drain blockages and smells. 22 Nov 2024 Reasonable Redress Bromford Housing Group Limited (202301992) Case 202301992 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint. 22 Nov 2024 Reasonable Redress The Riverside Group Limited (202234246) Case 202234246 · Old Property Condition categories REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Nov 2024 Reasonable Redress Orbit Group Limited (202411766) Case 202411766 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a missed heating contractor appointment. 28 Oct 2024 Reasonable Redress Platform Housing Group Limited (202331822) Case 202331822 · Information and data management The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the … 25 Oct 2024 Reasonable Redress Orbit Group Limited (202347277) Case 202347277 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property. 30 Aug 2024 Reasonable Redress Orbit Group Limited (202226086) Case 202226086 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property. 12 Jul 2024 Reasonable Redress Orbit Group Limited (202306179) Case 202306179 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman … 28 Jun 2024 Reasonable Redress Platform Housing Group Limited (202218923) Case 202218923 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling. 27 Jun 2024 Reasonable Redress Abri Group Limited (202227119) Case 202227119 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property. 27 Jun 2024 Reasonable Redress Orbit Group Limited (202226680) Case 202226680 · Old Property Condition migrated-2025 This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block … 30 May 2024 Reasonable Redress A2Dominion Housing Group Limited (202300662) Case 202300662 · Managing Relations The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its … 28 May 2024 Reasonable Redress Orbit Group Limited (202220029) Case 202220029 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system. 22 May 2024 Reasonable Redress One Housing Group Limited (202225613) Case 202225613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply. 15 May 2024 Reasonable Redress Orbit Group Limited (202213948) Case 202213948 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property. 8 May 2024 Reasonable Redress Abri Group Limited (202234700) Case 202234700 · Managing Relations REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 22 Apr 2024 Reasonable Redress One Housing Group Limited (202311150) Case 202311150 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould. 9 Apr 2024 Reasonable Redress Aster Group Limited (202310554) Case 202310554 · Old Property Condition migrated-2025 The landlord’s handling of reports of repairs to the roof, and damp and mould issues. 18 Mar 2024 Reasonable Redress Aster Group Limited (202209256) Case 202209256 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property. 11 Mar 2024 Reasonable Redress Platform Housing Group Limited (202231124) Case 202231124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing. 31 Jan 2024 Reasonable Redress Abri Group Limited (202206759) Case 202206759 · Managing Relations The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. … 3 Jan 2024 Reasonable Redress A2Dominion Housing Group Limited (202212450) Case 202212450 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the … 30 Nov 2023 Reasonable Redress Abri Group Limited (202126676) Case 202126676 · Managing Relations The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the … 1 Nov 2023 Reasonable Redress Livv Housing Group (202216910) Case 202216910 · Managing Relations REPORT COMPLAINT 202216910 Livv Housing Group 1 November 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Sep 2023 Reasonable Redress Places for People Group Limited (202220651) Case 202220651 · Moving/Buying/Selling Home The complaint is about: The landlord's response to the resident’s reports of poor quality works and delays to his bathroom … 15 Sep 2023 Reasonable Redress Paradigm Housing Group Limited (202205948) Case 202205948 · Estate Management The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service … 14 Sep 2023 Reasonable Redress Platform Housing Group Limited (202208346) Case 202208346 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise … 7 Sep 2023 Reasonable Redress Aster Group Limited (202104588) Case 202104588 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s … 1 Sep 2023 Reasonable Redress One Housing Group Limited (202218055) Case 202218055 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a loss of the hot water supply within … 31 Aug 2023 Reasonable Redress One Housing Group Limited (202213037) Case 202213037 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sales process for the resident’s property. 30 Aug 2023 Reasonable Redress The Housing Plus Group Limited (202215056) Case 202215056 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s staircasing application. 29 Aug 2023 Reasonable Redress Longhurst Group Limited (202121961) Case 202121961 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: A lack of heating and hot water in 2020. … 24 Aug 2023 Reasonable Redress Grand Union Housing Group Limited (202120857) Case 202120857 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s purchase of their home through the Right to Buy scheme. 7 Aug 2023 Reasonable Redress A2Dominion Housing Group Limited (202210846) Case 202210846 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a broken toilet within her property. associated complaint. 10 Jul 2023 Reasonable Redress Orbit Group Limited (202009566) Case 202009566 · Old Property Condition categories The complaint is about: the level of compensation awarded following repairs in the kitchen; and the associated complaint. 4 Jul 2023 Reasonable Redress Platform Housing Group Limited (202215851) Case 202215851 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom floor. 28 Jun 2023 Reasonable Redress Bromford Housing Group Limited (202215674) Case 202215674 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s boiler. 26 Jun 2023 Reasonable Redress East Midlands Housing Group Limited (202215290) Case 202215290 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of damp and mould in her property’s bathroom. 15 Jun 2023 Reasonable Redress Settle Group (202211439) Case 202211439 · Financial The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works …