Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 …
This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home.
The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The landlord’s response to the resident’s reports of subsidence repair works in the property.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The landlord’s handling of the resident’s request for it to install a lift in her building.
The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the balconies of the flats at her development.
The complaint is about the landlord’s handling of repairs to the bathroom.
The complaint is about the landlord’s handling of the resident’s request for a new bathroom.
The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden fence, and the front door canopy. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about how the landlord handled repairs to the resident’s front and back doors.
The complaint is about the landlord’s response to the resident’s concerns about the property condition.
The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of compensation.
The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.
The complaint is about the landlord’s handling of a property transfer offer.
This complaint is about landlord’s handling of repairs related to leaks at the resident’s home.
The complaint is about the landlord’s handling of: The resident's request for adaptations. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports about a bathroom leak. Complaint.
The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs.
The complaint is about the landlord’s response to a smell in the property.
The complaint is about the landlord’s handling of the resident’s reports of repairs, in particular: The back door. A leak in the kitchen. The bath.
The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its handling of her decant.
The complaint is about: The landlord’s response to the resident’s request that it undertake repairs to her outbuilding. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.
This complaint is about the landlord’s handling of reports about drain blockages and smells.
The complaint is about the landlord’s handling of the resident’s: Concerns after a leak at the property. Associated formal complaint.
REPORT COMPLAINT 202234246 The Riverside Group Limited 22 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of a missed heating contractor appointment.
The complaint is about: The resident’s report of a data protection breach by the landlord. The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by a neighbour, including the meeting it arranged for the parties to sign an acceptable behaviour contract.
The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property.
The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.
The complaint is about the landlord’s handling of repairs following a leak, including reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.
The complaint is about the landlord’s response to the resident’s repairs reports concerning her previous property.
This complaint is about the landlord’s responses to the resident’s complaint about delays repairing the communal roof in his block of flats.
The complaint is about the landlord’s handling of reports of a faulty boiler and a carbon monoxide detector past its expiry date. The Ombudsman has also considered the associated complaint handling.
The complaint is about the landlord’s response to the resident about: Leaks at the property. A defective underfloor heating system.
The complaint is about the landlord’s response to the resident’s concerns about metallic elements in her water supply.
The complaint is about the landlord’s handling of the resident’s complaint concerning drainage, and sewage issues at her property.
REPORT COMPLAINT 202234700 Abri Group Limited 8 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, and mould.
The landlord’s handling of reports of repairs to the roof, and damp and mould issues.
The complaint is about the landlord’s handling of the resident’s prospective purchase of a shared ownership property.
The complaint is about the landlord’s handling of the resident’s: Reports of repairs required at the property. Request for rehousing.
The complaint is about the landlord’s: handling of the resident’s requests to adapt its communication to meet her accessibility needs. complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports concerning the conduct of its contractor’s staff and the resulting ‘duty of care’ alert raised against the resident by its contractors. The associated complaints.
The complaint is about: The landlord’s handling of the resident’s concerns about the energy performance of the property including the cost to heat it and condition of the heating system. The landlords handling of the resident’s complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |