Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the landlord breached data protection regulations (GDPR) by disclosing personal information to a neighbour who was employed by it.
The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the resident’s reports about an infestation of pests.
The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of the resident’s home swapper account. historical anti-social behaviour (ASB). a recent eviction and the resident’s reports of the landlord’s bullying and harassment. its correspondence with the local council in 2018 …
The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock.
The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The associated complaint.
This complaint is about how the landlord handled a leak into the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. Associated complaint.
The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling.
The complaint is about repairs to the banister at the resident’s property.
The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas supply.
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
The complaint is about the landlord’s handling of reports of damp and mould in the property.
The complaint is about the landlord’s response to the resident’s reports of damp and mould.
The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system.
The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling.
The complaint is about the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance.
The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property.
This complaint is about the landlord’s handling of reports of issues with the heating and hot water system.
The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges.
The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.
The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. Concerns about the handling of proofing works.
The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property.
This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.
The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property.
The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property.
The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings.
The complaint is about the landlord’s handling of a replacement door.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident concerning a fire at the block.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s handling of counter-allegations of ASB against the resident made by the neighbour.
This complaint is about the landlord’s: Response to the resident’s reports of missing window keys. Complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above.
The complaint is about the landlord’s response to the resident's reports of subsidence in her garden.
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording equipment. The landlord’s handling of the resident’s formal complaint.
The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer.
The complaint is about the landlord’s handling of a repair to a cooker socket.
The complaint is about the landlord’s handling of the resident’s reports of problems with the water supply to her flat.
The complaint concerns the landlord’s handling of a leak that affected the resident’s home.
The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her property.
The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |