Index live

Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "council" × Outcome: Reasonable_Redress ×

Showing 190 of 16,595 decisions matching "council"

Decisions

Most recent first

25 Feb 2025 Reasonable Redress Islington Council (202318442) Case 202318442 · Old Property Condition categories This complaint is about how the landlord handled a leak into the resident’s property. 14 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202229997) Case 202229997 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. … 14 Feb 2025 Reasonable Redress Islington Council (202313242) Case 202313242 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of work to the resident’s kitchen after a leak. Complaint handling. 6 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202329196) Case 202329196 · Old Property Condition categories The complaint is about repairs to the banister at the resident’s property. 16 Jan 2025 Reasonable Redress Bassetlaw District Council (202311895) Case 202311895 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas … 16 Jan 2025 Reasonable Redress Woking Borough Council (202336419) Case 202336419 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. 15 Jan 2025 Reasonable Redress Southampton City Council (202322414) Case 202322414 · Old Property Condition categories The complaint is about the landlord’s handling of reports of damp and mould in the property. 8 Jan 2025 Reasonable Redress Chesterfield Borough Council (202227489) Case 202227489 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 17 Dec 2024 Reasonable Redress Hammersmith and Fulham Council (202212168) Case 202212168 · Old Complaints Handling categories The complaint is about the landlord’s handling of reported leaks and the associated repairs to the resident’s bathroom. This Service … 6 Dec 2024 Reasonable Redress Camden Council (202322143) Case 202322143 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of disruption to the heating system. 22 Nov 2024 Reasonable Redress Southwark Council (202342913) Case 202342913 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling. 8 Nov 2024 Reasonable Redress Hammersmith and Fulham Council (202339246) Case 202339246 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s balcony door. The associated complaint. 31 Oct 2024 Reasonable Redress Islington Council (202403851) Case 202403851 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour and noise disturbance. 17 Oct 2024 Reasonable Redress Lambeth Council (202310071) Case 202310071 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of boiler repairs required in the property. Associated formal … 30 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202337655) Case 202337655 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal … 24 Sep 2024 Reasonable Redress Hammersmith and Fulham Council (202346699) Case 202346699 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 12 Sep 2024 Reasonable Redress Westminster City Council (202334043) Case 202334043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start … 28 Aug 2024 Reasonable Redress Islington Council (202346506) Case 202346506 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress to the property. 23 Aug 2024 Reasonable Redress Islington Council (202341765) Case 202341765 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of reports of issues with the heating and hot water system. 7 Aug 2024 Reasonable Redress Westminster City Council (202220310) Case 202220310 · Financial The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges. 30 Jul 2024 Reasonable Redress Folkestone & Hythe District Council (202231756) Case 202231756 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen. 30 Jul 2024 Reasonable Redress Westminster City Council (202311127) Case 202311127 · Managing Relations The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. … 24 Jul 2024 Reasonable Redress Hammersmith and Fulham Council (202336271) Case 202336271 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for rehousing due to overcrowding. Reports of mouse infestation. … 10 Jul 2024 Reasonable Redress Harlow District Council (202341933) Case 202341933 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof of his property. 28 Jun 2024 Reasonable Redress Kirklees Council (202234428) Case 202234428 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home. 31 May 2024 Reasonable Redress Waltham Forest Council (202227302) Case 202227302 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of planned repairs and improvements in the resident’s property. 28 May 2024 Reasonable Redress Islington Council (202227599) Case 202227599 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about roof and guttering repairs and leaks at the property. 24 May 2024 Reasonable Redress Leeds City Council (202233265) Case 202233265 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to be reimbursed for loss of earnings. 24 Apr 2024 Reasonable Redress Lambeth Council (202229266) Case 202229266 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a replacement door. 19 Mar 2024 Reasonable Redress Islington Council (202234306) Case 202234306 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 28 Feb 2024 Reasonable Redress Stevenage Borough Council (202216063) Case 202216063 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident concerning a fire at the block. 21 Dec 2023 Reasonable Redress Thurrock Council (202202533) Case 202202533 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) against his neighbour. The landlord’s … 27 Nov 2023 Reasonable Redress Southwark Council (202206334) Case 202206334 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of missing window keys. Complaint handling. 31 Oct 2023 Reasonable Redress Tower Hamlets Council (202222795) Case 202222795 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a leak from the flat above. 22 Sep 2023 Reasonable Redress Waltham Forest Council (202209449) Case 202209449 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of subsidence in her garden. 14 Sep 2023 Reasonable Redress Platform Housing Group Limited (202208346) Case 202208346 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise … 7 Aug 2023 Reasonable Redress Harlow District Council (202211041) Case 202211041 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer. 30 Jul 2023 Reasonable Redress East Suffolk Council (202221434) Case 202221434 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to a cooker socket. 28 Jul 2023 Reasonable Redress Westminster City Council (202006131) Case 202006131 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of problems with the water supply to her flat. 20 Jul 2023 Reasonable Redress Westminster City Council (202223455) Case 202223455 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of a leak that affected the resident’s home. 25 May 2023 Reasonable Redress Westminster City Council (202211077) Case 202211077 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak in the building that affected the resident’s property. 23 May 2023 Reasonable Redress Waltham Forest Council (202221278) Case 202221278 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to the guttering and brickwork at her … 17 May 2023 Reasonable Redress Newcastle City Council (202123255) Case 202123255 · Estate Management The complaint is about the landlord's handling of a dispute regarding access to the resident’s garden. 11 May 2023 Reasonable Redress South Tyneside Council (202119356) Case 202119356 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs following the resident’s reports of damp in her bathroom. The removal … 24 Mar 2023 Reasonable Redress Westminster City Council (202109272) Case 202109272 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of a repair to a skylight in the leaseholder’s property. 20 Mar 2023 Reasonable Redress Barnsley Metropolitan Borough Council (202216500) Case 202216500 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property. 17 Mar 2023 Reasonable Redress Haringey London Borough Council (202211723) Case 202211723 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided. 13 Mar 2023 Reasonable Redress BCP Council (202209571) Case 202209571 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from her … 20 Feb 2023 Reasonable Redress Leeds City Council (202202625) Case 202202625 · Estate Management The complaint is about the landlord's response to the resident’s concerns regarding the removal of fencing installed in an open … 20 Feb 2023 Reasonable Redress Westminster City Council (202105425) Case 202105425 · Financial The complaint is about: The landlord’s response to reports of inaccurate service charge bills relating to heating and hot water. …