Sanctuary Housing Association (202126459)
The complaint is about the landlord's handling of the resident's reports of no heating.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Sanctuary Housing Association (202122108)
The complaint is about the landlord’s handling of the resident’s fence repair and its communication about this.
Sanctuary Housing Association (202112456)
The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of the required repairs. The landlord’s handling of the associated complaint.
Sanctuary Housing Association (202120335)
The complaint is about the landlord’s handling of: Repairs to the resident's flooring. The associated complaint.
Sanctuary Housing Association (202121220)
The complaint is about: The landlord’s handling of the resident’s reports concerning the repairs and security of the communal bin store. The associated complaint handling.
Sanctuary Housing Association (202008536)
The complaint was about the landlord’s handling of:
Sanctuary Housing Association (202016572)
The complaint concerns how the landlord dealt with the resident’s reports of antisocial behaviour (ASB) and noise nuisance: Prior to December 2019. From December 2019 onwards.
Sanctuary Housing Association (202013347)
This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).
Sanctuary Housing Association (202109211)
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated repairs. The landlord’s complaint handling. Physical and mental health issues experienced by the resident.
Sanctuary Housing Association (201914140)
The complaint is about the landlord’s handling of: Repairs to the resident’s front door. Repairs to the resident’s washing machine. Repairs to the resident’s fridge.
Sanctuary Housing Association (202015763)
This complaint is about the landlord’s handling of repairs to adaptations at the resident’s property.
Sanctuary Housing Association (202010279)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour by his neighbour’s visitor.
Sanctuary Housing Association (202006043)
The resident complains about the landlord’s handling of repairs required to her property’s hot water and heating system, shower and flooring.
Sanctuary Housing Association (202008268)
This complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB); the related complaint.
Sanctuary Housing Association (202009170)
The complaint is about the landlord’s: response to the resident’s reports of disrepair to the external fascia on her property; complaints handling.
Sanctuary Housing Association (201914372)
The complaint is about the level of compensation offered to the resident by the landlord, following a period of time when her shower was inoperative.
Sanctuary Housing Association (202008731)
The complaint is about the landlord’s maintenance of the boiler.
Sanctuary Housing Association (201914691)
This complaint is about the landlord’s handling of the resident’s reports of a pest infestation.
Sanctuary Housing Association (202002647)
The complaint is about: the landlord’s handling of repairs to the exterior of the resident’s property; and the landlord’s complaints handling.
Sanctuary Housing Association (202003183)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in his property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)