Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

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21 Jan 2021 Reasonable Redress Home Group Limited (201904586) Case 201904586 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and … 21 Jan 2021 Reasonable Redress Home Group Limited (202005646) Case 202005646 · Old Property Condition migrated-2025 The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter. 12 Jan 2021 Reasonable Redress Sovereign Housing Association Limited (201914045) Case 201914045 · Leaseholder The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale … 7 Jan 2021 Reasonable Redress Home Group Limited (202001298) Case 202001298 · Old Home Ownership Issues (not new build) categories The complaint is about the landlord’s handling of the resident’s reports about the standard of grounds maintenance being provided. 7 Jan 2021 Reasonable Redress Metropolitan Housing Trust Limited (201907476) Case 201907476 · Managing Relations The complaint is about: 4 Jan 2021 Reasonable Redress A2Dominion Housing Group Limited (202001096) Case 202001096 · Old Compensation categories The complaint is about the landlord’s complaint handling and compensation offer, in respect of its response to a reported problem … 23 Dec 2020 Reasonable Redress Hyde Housing Association Limited (201908242) Case 201908242 · Old Tenants Behaviour categories REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Dec 2020 Reasonable Redress Longhurst Group Limited (202001481) Case 202001481 · Old Property Condition categories The complaint is about the landlord’s handling of concerns raised in respect of the installation of a new kitchen. 22 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000400) Case 202000400 · Old Complaints Handling categories The complaint is about The landlord's response to the resident's reports of his shower not draining correctly. The landlord’s handling … 18 Dec 2020 Reasonable Redress Metropolitan Housing Trust Limited (202000359) Case 202000359 · Old Home Ownership Issues (not new build) categories The complaint is about delay to the landlord installing new windows at the property. 15 Dec 2020 Reasonable Redress Irwell Valley Housing Association Limited (201909821) Case 201909821 This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire … 8 Dec 2020 Reasonable Redress Clarion Housing Association Limited (202002302) Case 202002302 · Old Complaints Handling categories REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining …

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