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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 712 of 16,595 decisions matching "limited"

Decisions

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21 Jun 2021 Reasonable Redress One Housing Group Limited (202015974) Case 202015974 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of a water leak in the bathroom of the … 18 Jun 2021 Reasonable Redress Metropolitan Housing Trust Limited (201912991) Case 201912991 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property. 16 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000374) Case 202000374 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns … 15 Jun 2021 Reasonable Redress Home Group Limited (201912966) Case 201912966 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding the administration of the sales procedure in respect … 15 Jun 2021 Reasonable Redress The Riverside Group Limited (202003714) Case 202003714 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of a property transfer offer. 9 Jun 2021 Reasonable Redress Your Housing Limited (202004434) Case 202004434 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident by the landlord following the loss of heating and … 7 Jun 2021 Reasonable Redress LiveWest Homes Limited (202012144) Case 202012144 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of rats and squirrels in her loft. 1 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000007) Case 202000007 · Financial REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 May 2021 Reasonable Redress Stonewater Limited (202005485) Case 202005485 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a leak from his boiler. 28 May 2021 Reasonable Redress The Guinness Partnership Limited (202008437) Case 202008437 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need … 24 May 2021 Reasonable Redress Clarion Housing Association Limited (202010192) Case 202010192 · Estate Management The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking. 20 May 2021 Reasonable Redress bpha Limited (202011346) Case 202011346 · Occupancy Rights REPORT COMPLAINT 202011346 bpha Limited 20 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 19 May 2021 Reasonable Redress Home Group Limited (202013788) Case 202013788 · Information and data management The complaint concerns the landlord’s response to the resident’s: reports of a leak in the property. request for the contractor’s … 18 May 2021 Reasonable Redress Hyde Housing Association Limited (201913216) Case 201913216 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of problems with heating, hot water, and water leaks … 17 May 2021 Reasonable Redress Clarion Housing Association Limited (202009259) Case 202009259 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap. 6 May 2021 Reasonable Redress Gentoo Group Limited (202008205) Case 202008205 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the works in the property above, including its decision not to install … 30 Apr 2021 Reasonable Redress Paragon Asra Housing Limited (202000312) Case 202000312 · Old Property Condition migrated-2025 REPORT COMPLAINT 202000312 Paragon Asra Housing Limited 30 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Apr 2021 Reasonable Redress Southern Housing Group Limited (202003355) Case 202003355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a repair issue with the resident’s boiler. 29 Apr 2021 Reasonable Redress Clarion Housing Association Limited (202008803) Case 202008803 · Financial This complaint is about the landlord handling of a refund on the resident’s rent account. 29 Apr 2021 Reasonable Redress Metropolitan Housing Trust Limited (202010100) Case 202010100 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. 21 Apr 2021 Reasonable Redress Sovereign Housing Association Limited (202003404) Case 202003404 The complaints are about: 20 Apr 2021 Reasonable Redress Bromsgrove District Housing Trust Limited (202010431) Case 202010431 · Financial The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation … 16 Apr 2021 Reasonable Redress Hastoe Housing Association Limited (202006085) Case 202006085 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden … 14 Apr 2021 Reasonable Redress Longhurst Group Limited (201906862) Case 201906862 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The … 14 Apr 2021 Reasonable Redress Metropolitan Housing Trust Limited (201915499) Case 201915499 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s associated … 9 Apr 2021 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202011305) Case 202011305 · Old Property Condition migrated-2025 The resident complains about the garden fence that the landlord provided, its subsequent decision not to replace this with the … 6 Apr 2021 Reasonable Redress Home Group Limited (202010713) Case 202010713 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas … 30 Mar 2021 Reasonable Redress Clarion Housing Association Limited (201910091) Case 201910091 · Health and Safety (inc. building safety) REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Mar 2021 Reasonable Redress Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008721) Case 202008721 · Applicant This complaint is about: The resident’s concern that the property she bought from the landlord under the Voluntary Right to … 30 Mar 2021 Reasonable Redress Ocean Housing Limited (202001833) Case 202001833 · Old Home Ownership Issues (not new build) categories The complaint is about: the landlord’s handling of and response to the resident’s 2019 Right to Buy (RTB) application. Information … 29 Mar 2021 Reasonable Redress Karbon Homes Limited (201906063) Case 201906063 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident's reports of noise transference handling of the associated complaint. 26 Mar 2021 Reasonable Redress A2Dominion Housing Group Limited (201914932) Case 201914932 This complaint is about the landlord’s handling of: repairs to the resident’s kitchen; the related complaint. 22 Mar 2021 Reasonable Redress Gentoo Group Limited (202006624) Case 202006624 The complaint is about the landlord’s offer of compensation in relation to the resident’s reports of: a gas leak at … 19 Mar 2021 Reasonable Redress Orbit Housing Association Limited (201910103) Case 201910103 · Old Property Condition migrated-2025 The complaint is about the landlord’s offer of compensation, following a complaint regarding the absence of heating and hot water … 19 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202006965) Case 202006965 The complaint is about the landlord’s handling of the resident’s Right to Buy application, specifically, delay to the process. 16 Mar 2021 Reasonable Redress Network Homes Limited (202001202) Case 202001202 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 16 Mar 2021 Reasonable Redress Thames Valley Housing Association Limited (202003011) Case 202003011 · Managing Relations The resident complains about the landlord’s handling of his concerns relating to the condition of the garden at his property, … 15 Mar 2021 Reasonable Redress Wythenshawe Community Housing Group (2) Limited (202007860) Case 202007860 · Old Property Condition categories The complaint is about: The landlord’s response to the resident’s concerns about the standard of remedial works carried out in … 11 Mar 2021 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (201910835) Case 201910835 The complaint is about the level of compensation awarded by the landlord in respect of delays in repairs and damaged … 8 Mar 2021 Reasonable Redress Orbit Group Limited (202009846) Case 202009846 · Information and data management The complaint is about the landlord’s decision to remove CCTV at the property. 4 Mar 2021 Reasonable Redress Midland Heart Limited (202007704) Case 202007704 The complaint refers to: The landlord’s administration of the resident’s rent account. 14 Feb 2021 Reasonable Redress Vivid Housing Limited (202008502) Case 202008502 · Old Tenants Behaviour categories The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s response to the resident’s reports of … 10 Feb 2021 Reasonable Redress Moat Housing Group Limited (202008169) Case 202008169 The complaint is about the landlord’s response to the resident’s reports regarding repair works to the ‘threshold’ at his patio … 5 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202000692) Case 202000692 · Old Home Ownership Issues (not new build) categories The landlord’s response to the resident’s request for maintenance and cyclical works at the property. 4 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202004538) Case 202004538 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; … 31 Jan 2021 Reasonable Redress Gloucester City Homes Limited (201916109) Case 201916109 · Old Property Condition migrated-2025 The resident has complained that: The landlord failed to respond to their initial reports of a fly infestation The landlord … 28 Jan 2021 Reasonable Redress Jigsaw Homes Group Limited (201910414) Case 201910414 · Old Landlord Advice migrated-2025 The resident complains about the landlord’s response to his requests for CCTV footage. 28 Jan 2021 Reasonable Redress Trafford Housing Trust Limited (201914651) Case 201914651 The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system. 25 Jan 2021 Reasonable Redress Peabody Enterprises Limited (202005167) Case 202005167 · Managing Relations REPORT COMPLAINT 202005167 Peabody Enterprises Limited 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 21 Jan 2021 Reasonable Redress Clarion Housing Association Limited (201906498) Case 201906498 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s …