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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 712 of 16,595 decisions matching "limited"

Decisions

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30 Nov 2021 Reasonable Redress Regenda Limited (202101190) Case 202101190 · Financial The complaint is about the landlord’s response to the resident’s reports about her service charge account. 28 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202101927) Case 202101927 · Estate Management The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard … 28 Nov 2021 Reasonable Redress Metropolitan Housing Trust Limited (202101759) Case 202101759 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door. 26 Nov 2021 Reasonable Redress Sanctuary Affordable Housing Limited (201914180) Case 201914180 · Managing Relations The complaint was about: The landlord‘s response to the resident’s report of rodent infestation, including the level of compensation offered … 24 Nov 2021 Reasonable Redress Metropolitan Housing Trust Limited (202005072) Case 202005072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak, his requests for compensation, and his … 24 Nov 2021 Reasonable Redress Network Homes Limited (202104214) Case 202104214 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 18 Nov 2021 Reasonable Redress Hyde Housing Association Limited (202012309) Case 202012309 · Estate Management The complaint is about: The landlord’s handling of the resident’s parking arrangements. The landlord’s associated complaint handling. 18 Nov 2021 Reasonable Redress Vivid Housing Limited (202104108) Case 202104108 · Occupancy Rights The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement. 15 Nov 2021 Reasonable Redress Places for People Homes Limited (201914946) Case 201914946 · Managing Relations The complaint is about how the landlord communicated with the resident in relation to a gas safety check appointment. 12 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202001355) Case 202001355 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak at a neighbouring property and the … 11 Nov 2021 Reasonable Redress One Housing Group Limited (202110942) Case 202110942 · Financial The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by … 10 Nov 2021 Reasonable Redress Richmond Housing Partnership Limited (202004009) Case 202004009 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of noise related ASB by her neighbour. 10 Nov 2021 Reasonable Redress Vivid Housing Limited (202100151) Case 202100151 · Old Property Condition migrated-2025 REPORT COMPLAINT 202100151 Vivid Housing Limited 10 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Nov 2021 Reasonable Redress Clarion Housing Association Limited (202009298) Case 202009298 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) noise nuisance. 5 Nov 2021 Reasonable Redress Thames Valley Housing Association Limited (202016953) Case 202016953 · Financial The complaint is about: The landlord’s handling of the resident’s communal electricity charges and refund. The landlord’s handling of the … 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202014589) Case 202014589 · Estate Management The complaint is about the landlord’s response to the resident’s reports about service charges and communal cleaning and maintenance. 29 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202016583) Case 202016583 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident further to his reports of leaks into his … 22 Oct 2021 Reasonable Redress Clarion Housing Association Limited (202008232) Case 202008232 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of damp and mould in property. Complaint handling. 22 Oct 2021 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202013299) Case 202013299 · Managing Relations The complaint is regarding: The landlord’s response to the resident’s report of a leak. The landlord’s complaint handling. 20 Oct 2021 Reasonable Redress Wandle Housing Association Limited (202014677) Case 202014677 · Financial The complaint is about the landlord's: Administration of the rent account and its subsequent decision to recover a refund made … 15 Oct 2021 Reasonable Redress Guinness Housing Association Limited (202012044) Case 202012044 · Financial This complaint is about the landlord’s handling of: its eviction of the resident due to rent arrears; the disposal of … 1 Oct 2021 Reasonable Redress Platform Housing Group Limited (202108975) Case 202108975 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into … 30 Sep 2021 Reasonable Redress Hyde Housing Association Limited (201910352) Case 201910352 · Old Property Condition migrated-2025 This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling … 30 Sep 2021 Reasonable Redress Moat Homes Limited (202015230) Case 202015230 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the … 22 Sep 2021 Reasonable Redress Your Housing Group Limited (202017428) Case 202017428 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated … 21 Sep 2021 Reasonable Redress Metropolitan Housing Trust Limited (202012142) Case 202012142 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom … 20 Sep 2021 Reasonable Redress EMH Housing and Regeneration Limited (202108164) Case 202108164 · Estate Management REPORT COMPLAINT 202108164 EMH Housing and Regeneration Limited 16 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 15 Sep 2021 Reasonable Redress The Guinness Partnership Limited (202016448) Case 202016448 · Financial The complaint is about the landlord’s response to the resident’s reports that a contractor had damaged his vacuum cleaner beyond … 7 Sep 2021 Reasonable Redress Clarion Housing Association Limited (202104088) Case 202104088 · ASB/Abuse/Nuisance REPORT COMPLAINT 202104088 Clarion Housing Association Limited 5 September 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 3 Sep 2021 Reasonable Redress Clarion Housing Association Limited (202010222) Case 202010222 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports concerning damp and mould at the property. complaints handling. 31 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202013128) Case 202013128 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling. 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202014439) Case 202014439 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. … 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202104657) Case 202104657 · Managing Relations The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the … 26 Aug 2021 Reasonable Redress Thrive Homes Limited (202100890) Case 202100890 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s kitchen refurbishment and the compensation it offered. 23 Aug 2021 Reasonable Redress Cottsway Housing Association Limited (202002051) Case 202002051 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property. 17 Aug 2021 Reasonable Redress Hyde Housing Association Limited (202015762) Case 202015762 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015762 Hyde Housing Association Limited 17 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 13 Aug 2021 Reasonable Redress The Guinness Partnership Limited (202009533) Case 202009533 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about kitchen doors, a washing machine not being reconnected, a … 9 Aug 2021 Reasonable Redress Sovereign Housing Association Limited (201910574) Case 201910574 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Mould and damp at the property. Issues with … 5 Aug 2021 Reasonable Redress One Housing Group Limited (202013149) Case 202013149 · Moving/Buying/Selling Home The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his … 30 Jul 2021 Reasonable Redress Hyde Southbank Homes Limited (202001363) Case 202001363 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of an infestation of carpet beetles and dust mites … 28 Jul 2021 Reasonable Redress Metropolitan Housing Trust Limited (202009464) Case 202009464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the resident’s kitchen. 27 Jul 2021 Reasonable Redress East Midlands Housing Group Limited (202007482) Case 202007482 · Financial The complaint is about the landlord’s response to: The resident’s concerns regarding the level of service charges. The administration of … 27 Jul 2021 Reasonable Redress Metropolitan Housing Trust Limited (202102028) Case 202102028 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s … 19 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202015290) Case 202015290 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated … 16 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202012788) Case 202012788 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s … 15 Jul 2021 Reasonable Redress One Vision Housing Limited (202014747) Case 202014747 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of … 5 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202101785) Case 202101785 · Health and Safety (inc. building safety) REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 1 Jul 2021 Reasonable Redress Catalyst Housing Limited (202009351) Case 202009351 · Old Property Condition migrated-2025 The complaint concerns the landlord’s: response to the resident’s report of a water leak in the property. handling of the … 30 Jun 2021 Reasonable Redress Grand Union Housing Group Limited (202014248) Case 202014248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of an odour coming from their water tank. 24 Jun 2021 Reasonable Redress Orbit Group Limited (201908846) Case 201908846 · Financial The complaint is about: The landlord’s contractors not making appointments prior to attending the property to complete repairs. The level …