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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

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1 Apr 2022 Reasonable Redress Hyde Housing Association Limited (202011955) Case 202011955 · Information and data management The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. … 1 Apr 2022 Reasonable Redress Network Homes Limited (202114444) Case 202114444 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the … 31 Mar 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202118932) Case 202118932 · Old Property Condition migrated-2025 The complaint is about the landlord’s decisions regarding replacing the windows in the resident’s home. 30 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202102780) Case 202102780 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns … 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202112683) Case 202112683 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property. 28 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202116441) Case 202116441 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. … 25 Mar 2022 Reasonable Redress Thames Valley Housing Association Limited (202101951) Case 202101951 · Financial The complaint is about: T he landlord’s response to the resident’s request for a breakdown of their service charges and … 24 Mar 2022 Reasonable Redress Home Group Limited (202109994) Case 202109994 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered to the resident following acknowledged service failures in carrying out repairs … 24 Mar 2022 Reasonable Redress Tamil Community Housing Association Limited (202109528) Case 202109528 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for an adaptation of the communal front door. The … 19 Mar 2022 Reasonable Redress Thirteen Housing Group Limited (202102442) Case 202102442 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of an operative causing damage to his property. 18 Mar 2022 Reasonable Redress Cobalt Housing Limited (202102557) Case 202102557 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy (RTB) application, including the valuation of the … 16 Mar 2022 Reasonable Redress Abri Group Limited (202103454) Case 202103454 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of a faulty kitchen sink. Complaints handling. 16 Mar 2022 Reasonable Redress Platform Housing Group Limited (202115334) Case 202115334 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property’s hot water system. The landlord’s complaints handling. 11 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202013334) Case 202013334 · Old Property Condition migrated-2025 The resident has complained about the replacement of her windows. 9 Mar 2022 Reasonable Redress Vivid Housing Limited (202114858) Case 202114858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to install a dropped kerb and driveway at the … 7 Mar 2022 Reasonable Redress Hyde Housing Association Limited (202100147) Case 202100147 · Financial The complaint is about: 4 Mar 2022 Reasonable Redress A2Dominion Housing Group Limited (202107344) Case 202107344 · Financial The complaint is about: The resident’s dispute of the accuracy of her service charges. The landlord’s handling of the resident’s … 4 Mar 2022 Reasonable Redress Abri Group Limited (202114840) Case 202114840 · Managing Relations The complaint concerns how the landlord responded to the resident’s reports of inappropriate conduct by a staff member. 4 Mar 2022 Reasonable Redress Clarion Housing Association Limited (202110192) Case 202110192 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a kitchen unit replacement. 3 Mar 2022 Reasonable Redress Southern Housing Group Limited (202111282) Case 202111282 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about damaged items following a leak at the property 2 Mar 2022 Reasonable Redress One Manchester Limited (202105048) Case 202105048 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns regarding: delays to his property transfer; the condition of … 1 Mar 2022 Reasonable Redress Network Homes Limited (202103435) Case 202103435 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with her flooring. 28 Feb 2022 Reasonable Redress Midland Heart Limited (202006097) Case 202006097 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service. 25 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202110164) Case 202110164 · Managing Relations The complaint is about the landlord’s handling of: boiler repairs at the resident’s property. The associated complaint. 18 Feb 2022 Reasonable Redress Karbon Homes Limited (202110697) Case 202110697 · Managing Relations REPORT COMPLAINT 202110697 Karbon Homes Limited 18 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 Feb 2022 Reasonable Redress Home Group Limited (202114665) Case 202114665 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of issues concerning drainage and flooding in the property’s … 11 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202107098) Case 202107098 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107098 Clarion Housing Association Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Feb 2022 Reasonable Redress Southern Housing Group Limited (202107885) Case 202107885 · Managing Relations REPORT COMPLAINT 202107885 Southern Housing Group Limited 11 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Feb 2022 Reasonable Redress Thames Valley Housing Association Limited (202110750) Case 202110750 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: a repair to the resident’s central heating thermostat and her request for … 9 Feb 2022 Reasonable Redress Stockport Homes Limited (202117341) Case 202117341 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a burst pipe in the resident’s property. 8 Feb 2022 Reasonable Redress Hyde Housing Association Limited (202004890) Case 202004890 · Financial The complaint is about the landlord's response to: The leaseholder’s request for information regarding service charges. The leaseholder’s complaint. All … 7 Feb 2022 Reasonable Redress Clarion Housing Association Limited (202119560) Case 202119560 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to a window. 4 Feb 2022 Reasonable Redress Onward Homes Limited (202115233) Case 202115233 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations … 2 Feb 2022 Reasonable Redress Rosebery Housing Association Limited (202114373) Case 202114373 · Financial The complaint is about the: reasonableness of the service charge for the year 2019-2020. information provided about the service charge, … 31 Jan 2022 Reasonable Redress Onward Homes Limited (202111994) Case 202111994 · Old Property Condition migrated-2025 REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jan 2022 Reasonable Redress Hyde Housing Association Limited (202113286) Case 202113286 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a faulty boiler. 27 Jan 2022 Reasonable Redress Paragon Asra Housing Limited (202006436) Case 202006436 · Estate Management The complaint is about: How the landlord handled the resident’s concerns relating to grounds maintenance and cleaning. The associated formal … 24 Jan 2022 Reasonable Redress Clarion Housing Association Limited (202103528) Case 202103528 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbour. The Ombudsman … 21 Jan 2022 Reasonable Redress Southern Housing Group Limited (202013713) Case 202013713 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 24 Dec 2021 Reasonable Redress Aster Group Limited (201912210) Case 201912210 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of window repairs at the property and the amount of compensation offered. 22 Dec 2021 Reasonable Redress B3 Living Limited (202012594) Case 202012594 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the residents’ reports of damp and mould in their prospective property. 22 Dec 2021 Reasonable Redress Orbit Group Limited (202008586) Case 202008586 · Old Property Condition migrated-2025 This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst … 22 Dec 2021 Reasonable Redress Orbit Group Limited (202014537) Case 202014537 · Managing Relations The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas … 22 Dec 2021 Reasonable Redress Paradigm Housing Group Limited (202015699) Case 202015699 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak. 21 Dec 2021 Reasonable Redress Onward Homes Limited (202017410) Case 202017410 · Managing Relations The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated … 15 Dec 2021 Reasonable Redress Midland Heart Limited (202017042) Case 202017042 · Information and data management The resident complains about: the landlords handling of data protection, the quality of the call transcripts and the advice provided … 7 Dec 2021 Reasonable Redress Clarion Housing Association Limited (202014623) Case 202014623 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in his property. The landlord’s … 3 Dec 2021 Reasonable Redress Network Homes Limited (202115065) Case 202115065 · Occupancy Rights The complaint is about: 1 Dec 2021 Reasonable Redress Network Homes Limited (202106191) Case 202106191 · Estate Management The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its … 30 Nov 2021 Reasonable Redress Midland Heart Limited (202103806) Case 202103806 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise transference in her property.