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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

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20 Jul 2022 Reasonable Redress Hexagon Housing Association Limited (202101317) Case 202101317 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered in relation to the handling of the repair to the boiler … 20 Jul 2022 Reasonable Redress Hyde Housing Association Limited (202122199) Case 202122199 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property. 19 Jul 2022 Reasonable Redress Bromford Housing Association Limited (202112906) Case 202112906 · Managing Relations The complaint is about: The landlord’s handling of repairs to the plastering and kitchen units in the resident’s property and … 19 Jul 2022 Reasonable Redress Women’s Pioneer Housing Limited (202107641) Case 202107641 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about anti-social behaviour from a neighbouring property. 18 Jul 2022 Reasonable Redress Your Housing Limited (202117883) Case 202117883 · Managing Relations The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The … 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 6 Jul 2022 Reasonable Redress Cobalt Housing Limited (202124347) Case 202124347 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s patio doors. 6 Jul 2022 Reasonable Redress Franklands Village Housing Association Limited (202124840) Case 202124840 · Health and Safety (inc. building safety) The complaint is about the landlord’s decision to remove the resident’s porch enclosure and replace it with a canopy. 5 Jul 2022 Reasonable Redress Home Group Limited (202111326) Case 202111326 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns with the condition of his property. 2 Jul 2022 Reasonable Redress Midland Heart Limited (202013354) Case 202013354 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord to the resident for acknowledged delays and failures … 28 Jun 2022 Reasonable Redress bpha Limited (202015408) Case 202015408 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to an asbestos ceiling following a leak and the level of … 28 Jun 2022 Reasonable Redress Plus Dane Housing Limited (202121379) Case 202121379 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the bath in her home. 27 Jun 2022 Reasonable Redress Grand Union Housing Group Limited (202108321) Case 202108321 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs to the property (including to the windows, bathroom and heating) … 23 Jun 2022 Reasonable Redress Onward Homes Limited (202122957) Case 202122957 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for replacement external doors. The associated complaint. 20 Jun 2022 Reasonable Redress A2Dominion Housing Group Limited (202112570) Case 202112570 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 20 Jun 2022 Reasonable Redress The Guinness Partnership Limited (202122166) Case 202122166 · Old Property Condition migrated-2025 The complaint is about the landlord’s delay to resolve a leak in the resident’s kitchen and repair the damage caused. 17 Jun 2022 Reasonable Redress Penge Churches Housing Association Limited (202008022) Case 202008022 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of condensation in her property. 14 Jun 2022 Reasonable Redress Midland Heart Limited (202126107) Case 202126107 · Estate Management The complaint is about the landlord's handling of the resident's concerns about its communal grounds maintenance. The landlord’s complaint handling. 9 Jun 2022 Reasonable Redress One Vision Housing Limited (202122576) Case 202122576 · Financial The complaint concerns the landlord’s handling of: The resident’s reports of defects/snags in the property. The resident’s concerns relating to … 6 Jun 2022 Reasonable Redress One Housing Group Limited (202123143) Case 202123143 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of a leak coming from the roof of the building into the resident’s … 30 May 2022 Reasonable Redress Guinness Housing Association Limited (202112707) Case 202112707 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2022 Reasonable Redress Your Housing Group Limited (202105287) Case 202105287 · Old Tenants Behaviour categories The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of the … 27 May 2022 Reasonable Redress Christian Action (Enfield) Housing Association Limited (202106329) Case 202106329 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of it being excessively cold in the property. The … 27 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202112605) Case 202112605 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from the communal door. The landlord’s … 26 May 2022 Reasonable Redress Hyde Housing Association Limited (202104441) Case 202104441 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s reports of leaks into the property and how it handled … 26 May 2022 Reasonable Redress The Guinness Partnership Limited (202112838) Case 202112838 · Managing Relations The complaint is about: The landlord's handling of the resident's reports about the condition of her boiler when she moved … 23 May 2022 Reasonable Redress The Guinness Partnership Limited (202115799) Case 202115799 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of: Poor workmanship with regards to repairs in her … 20 May 2022 Reasonable Redress Abri Group Limited (202102900) Case 202102900 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports about the suitability of the property. The landlord’s complaint … 20 May 2022 Reasonable Redress Women’s Pioneer Housing Limited (202116794) Case 202116794 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s transfer request. 18 May 2022 Reasonable Redress Onward Homes Limited (202119348) Case 202119348 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed … 18 May 2022 Reasonable Redress Soha Housing Limited (202005163) Case 202005163 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of soundproofing works to the resident’s property. 16 May 2022 Reasonable Redress Flagship Housing Group Limited (202113213) Case 202113213 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of flooding into her former property, including the amount … 16 May 2022 Reasonable Redress Orbit Housing Association Limited (202103417) Case 202103417 · Managing Relations The complaint is about the landlord’s response to: 16 May 2022 Reasonable Redress Torus62 Limited (202122355) Case 202122355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs. 14 May 2022 Reasonable Redress Thames Valley Housing Association Limited (202104887) Case 202104887 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise transference from her neighbour’s property. The associated … 13 May 2022 Reasonable Redress Wandle Housing Association Limited (202113615) Case 202113615 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the removal of a hanging unit above the resident’s cooker. 12 May 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202121475) Case 202121475 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the bathroom extractor fan. Repairs to the back door. Damp … 10 May 2022 Reasonable Redress Stonewater Limited (202113387) Case 202113387 · Estate Management The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of … 10 May 2022 Reasonable Redress Wythenshawe Community Housing Group Limited (202105766) Case 202105766 · Financial The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his … 6 May 2022 Reasonable Redress Clarion Housing Association Limited (202108929) Case 202108929 · Old Property Condition migrated-2025 The complaint is about the level of compensation that the landlord has offered to the resident for the delay in … 5 May 2022 Reasonable Redress Home Group Limited (202118335) Case 202118335 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repair issues involving the front door, kitchen, garden … 5 May 2022 Reasonable Redress Paragon Asra Housing Limited (202115914) Case 202115914 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about how … 3 May 2022 Reasonable Redress Metropolitan Thames Valley Housing (202102425) Case 202102425 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102425 Metropolitan Housing Trust Limited 3 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Apr 2022 Reasonable Redress Network Homes Limited (202119908) Case 202119908 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the level of compensation offered for a missed … 28 Apr 2022 Reasonable Redress A2Dominion Housing Group Limited (202114671) Case 202114671 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about the door entrance system. The landlord’s complaint handling. 20 Apr 2022 Reasonable Redress Places for People Homes Limited (202109254) Case 202109254 · Financial This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company. 20 Apr 2022 Reasonable Redress Together Housing Association Limited (202101314) Case 202101314 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s boiler. 12 Apr 2022 Reasonable Redress The Guinness Partnership Limited (202110662) Case 202110662 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of flooding. The landlord’s handling of the complaint. 7 Apr 2022 Reasonable Redress Clarion Housing Association Limited (202015561) Case 202015561 · Old Property Condition migrated-2025 REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Apr 2022 Reasonable Redress Torus62 Limited (202119536) Case 202119536 · Old Property Condition migrated-2025 The complaint is about a request for compensation following a leak.