Regenda Limited (202126185)
This complaint is about the landlord’s handling of the roof repairs to the property including the resident’s report of damp and mould within the property. The related complaint
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Westminster Community Homes Limited (202207674)
The complaint is about the landlord’s handling of the resident’s request to renew her kitchen.
Stonewater Limited (202113433)
The complaint is about the landlord’s handling of the resident’s request for repairs.
The Guinness Partnership Limited (202214004)
The complaint is about the landlord’s handling of repairs needed in the resident’s property, and the resident’s request for a rent adjustment in view of this.
Platform Housing Group Limited (202015316)
The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level of service charges for communal electricity and grounds maintenance and whether the charges were correct. The landlord’s handling of the resident’s complaint regarding the service charges.
Rochdale Boroughwide Housing Limited (202206340)
The complaint is about
The Riverside Group Limited (202216106)
The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the wallpaper and a set of drawers in the resident’s bedroom.
The Riverside Group Limited (202207502)
The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors when replacing her kitchen and bathroom, and the compensation offered for this.
Your Housing Limited (202127504)
The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer of compensation for this. The associated complaint.
Guinness Housing Association Limited (202206324)
The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at the resident’s home.
Orbit Group Limited (202211662)
The complaint is about the landlord’s response to the resident’s reports of broken fence posts.
A2Dominion Housing Group Limited (202126368)
The complaint is about the landlord’s handling of the resident’s rehousing request.
Orbit Housing Association Limited (202126257)
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with a lack of heating and hot water, and the level of compensation that it offered her for this.
Network Homes Limited (202202343)
The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards.
Clarion Housing Association Limited (202119286)
The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the resident’s service charge account.
LiveWest Homes Limited (202203429)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a ceiling collapse. The landlord’s handling of the associated complaint.
Mount Green Housing Association Limited (202201610)
The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation.
One Housing Group Limited (202205441)
The complaint is about the landlord’s handling of a pest infestation at the resident’s property.
Unity Housing Association Limited (202206322)
The complaint is about the landlord’s handling of the installation a handrail to the steps at the property.
Orbit Group Limited (202202137)
The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.
Thirteen Housing Group Limited (202128300)
The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.
Chelmer Housing Partnership Limited (202203818)
The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property.
Clarion Housing Association Limited (202110226)
The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes.
Network Homes Limited (202206378)
The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level of compensation offered.
Southern Housing Group Limited (202114953)
The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s complaint handling.
East Midlands Housing Group Limited (202123570)
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
Arcon Housing Association Limited (202121447)
The complaint is about the landlord’s handling of the resident’s request for shower repairs.
Grand Union Housing Group Limited (202205220)
REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Flagship Housing Group Limited (202113145)
The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an electric Motability vehicle.
Home Group Limited (202007750)
The complaint concerns how the landlord handled repairs to prevent water leaking into the property.
Unity Housing Association Limited (202114884)
The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight at the property.
Torus62 Limited (202128612)
The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property.
Paragon Asra Housing Limited (202103580)
The complaint is about the landlord’s communication about the property’s energy supply.
Shepherds Bush Housing Association Limited (202202420)
The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal area.
The Guinness Partnership Limited (202200956)
The complaint is about the landlord’s communication in relation to the resident’s application to sell the property.
One Manchester Limited (202125957)
The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property.
Onward Homes Limited (202121493)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property.
LiveWest Homes Limited (202015987)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is also about the landlord’s associated handling of the complaint.
Midland Heart Limited (202110765)
The complaint is about the landlord’s handling of kitchen repairs.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913)
The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above.
The Guinness Partnership Limited (202200377)
The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property.
Silva Homes Limited (202125865)
The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour.
The Guinness Partnership Limited (202127330)
The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s complaint handling.
Thames Valley Housing Association Limited (202126838)
The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak.
Ongo Homes Limited (202124519)
The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system.
Beyond Housing Limited (202118761)
The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy.
The Guinness Partnership Limited (202113535)
The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring property.
Wandle Housing Association Limited (202120180)
The complaint is about the landlord’s handling of the resident’s application for a mutual exchange.
Hyde Housing Association Limited (202127047)
The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the subsequent repair issues.
Aster Group Limited (202128583)
The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a water leak.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)