Platform Housing Group Limited (202117482)
The complaint is about the landlord’s handling of the resident’s defect repair reports.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Red Kite Community Housing Limited (202117272)
The resident complains about the landlord’s response to her report that contractors disturbed and exposed asbestos by drilling into the ceiling. The landlord’s complaint handling and level of compensation has also been investigated.
Your Housing Group Limited (202121482)
The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling.
Incommunities Limited (202119336)
The resident’s complaint is about the landlord’s handling of her reports concerning antisocial behaviour (ASB).
The Guinness Partnership Limited (202218011)
The complaint is about the landlord's management of repairs to the resident’s heating system.
Unity Housing Association Limited (202119565)
The complaint is about the landlord’s response to the resident about her ‘Right to Acquire’ application.
Catalyst Housing Limited (202118576)
REPORT COMPLAINT 202118576 Catalyst Housing Limited 23 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southern Housing Group Limited (202220225)
The complaint is about the landlord’s handling of plastering works in the resident’s property.
Wandle Housing Association Limited (202011182)
The complaint is about the landlord’s response to the resident’s ongoing issues with heating and hot water.
Clarion Housing Association Limited (202103858)
REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […]
Hexagon Housing Association Limited (202215395)
The complaint is about the landlords handling of repairs to the resident's boiler.
Midland Heart Limited (202111694)
The complaint is about the landlord’s handling of the repairs to the resident’s external doors and roof.
Midland Heart Limited (202202815)
The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance. the landlords handling of the associated complaint.
Home Group Limited (202114889)
The complaint is about the landlord’s handling of a kitchen refurbishment.
LiveWest Homes Limited (202200124)
The complaint is about the landlord’s response to repairs to the resident’s oil tank.
Home Group Limited (202203091)
The complaint is about the level of compensation offered for the landlord’s acknowledged service failures relating to the repair of the boiler at the property. The landlord’s complaints handling has also been investigated.
The Guinness Partnership Limited (202122181)
The complaint is about the landlord’s handling of: The replacement of the windows in the resident’s property. The resident’s concerns about new issues with the back door of her property. The resident’s reports of the windows in her property being in poor condition. The associated complaint.
LiveWest Homes Limited (202117485)
The complaint is about the landlord’s handling of a potential offer of accommodation to the resident.
Southern Housing Group Limited (202214376)
The complaint is about: The landlord’s handling of repairs to the resident’s ventilation system. The landlord’s handling of the associated complaint.
Clarion Housing Association Limited (202206997)
REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Wakefield And District Housing Limited (202124480)
The complaint is about the landlord’s handling of: The resident’s application to install a driveway. The associated complaint.
Clarion Housing Association Limited (202203423)
The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. The associated complaint.
Home Group Limited (202008075)
The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes gaining access into her garden.
Orbit Group Limited (202201795)
The complaint is about the landlord’s administration of the resident’s rent account.
Vivid Housing Limited (202207186)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour and the subsequent amount of compensation it offered.
Clarion Housing Association Limited (202125676)
The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled from the resident’s meter. The associated formal complaint into this matter.
Golding Homes Limited (202220971)
The complaint is about the landlord’s response to the resident’s reports of damage to her front door.
Southern Housing Group Limited (202205106)
The complaint is about the handling of repairs to the property following a leak, the condition of the property when handed back to the resident and the level of compensation offered by the landlord.
Derby Homes Limited (202206945)
The complaint is about the landlord’s handling of the resident’s reports of mould in his property.
Thames Valley Housing Association Limited (202118215)
The complaint is about the delays in the resident’s move to a new property owned by the landlord.
Stockport Homes Limited (202213370)
The complaint is about the landlord’s handling of repairs to the roof of the resident’s property.
Shepherds Bush Housing Association Limited (202125560)
The complaint is about the landlord’s handling of the valuation of the resident’s property, and the extension of the lease.
Longhurst Group Limited (202204944)
The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the property and their subsequent energy usage.
Aster Group Limited (202209004)
REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what […]
Hyde Housing Association Limited (202121397)
The resident complains about: the landlord’s handling of a telephone call on 24 June 2021 the landlord’s handling of the associated complaint.
One Vision Housing Limited (202214321)
The complaint is about the landlord’s handling of the resident’s report of a leak, and the subsequent damage to her property.
Aster Group Limited (202216405)
The complaint is about the landlord’s handling of the resident’s request to have her windows replaced.
Bolton at Home Limited (202126641)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her bathroom.
Grand Union Housing Group Limited (202212586)
The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler.
Gentoo Group Limited (202128308)
The complaint is about the tone, content and language used in correspondence the residents received from the landlord.
Midland Heart Limited (202209468)
The complaint is about the landlord’s handling of repairs to the property after an overflow pipe leak.
GreenSquareAccord Limited (202209779)
This complaint is about the level of compensation the landlord offered to the resident following repairs to the property.
The Riverside Group Limited (202201403)
The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount of compensation offered.
Derby Homes Limited (202119615)
The complaint is about the landlord’s handling of the resident’s reports that the property did not meet lettable standards at sign up.
Platform Housing Group Limited (202116253)
The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund of the grounds maintenance service charge.
Yorkshire Housing Limited (202200048)
The complaint is about: The landlord’s handling of reports of sewage flooding into the property and the associated works to repair the damage caused. The landlord’s handling of the complaint through its internal complaints procedure.
Clarion Housing Association Limited (202106127)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise and throwing cigarette butts into the resident’s garden.
Home Group Limited (202202705)
The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous repair and the related complaint.
The Guinness Partnership Limited (202112794)
The complaint is about the landlord’s handling of the resident’s reports of fly- tipping on the estate.
Habinteg Housing Association Limited (202202823)
The complaint is regarding the landlord’s response to the resident’s reports about being affected by cooking smells entering her property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)