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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Reasonable_Redress ×

Showing 712 of 16,595 decisions matching "limited"

Decisions

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30 Jan 2023 Reasonable Redress Rochdale Boroughwide Housing Limited (202206340) Case 202206340 · Financial The complaint is about 26 Jan 2023 Reasonable Redress The Riverside Group Limited (202216106) Case 202216106 · Financial The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the … 25 Jan 2023 Reasonable Redress The Riverside Group Limited (202207502) Case 202207502 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors … 23 Jan 2023 Reasonable Redress Your Housing Limited (202127504) Case 202127504 · Managing Relations The complaint is about the landlord’s handling of: The repair of the resident’s front door lock, and the subsequent offer … 17 Jan 2023 Reasonable Redress Guinness Housing Association Limited (202206324) Case 202206324 · Old Property Condition migrated-2025 The complaint is about the amount of compensation offered by the landlord following its handling of a sewage leak at … 10 Jan 2023 Reasonable Redress Orbit Group Limited (202211662) Case 202211662 · Estate Management The complaint is about the landlord’s response to the resident’s reports of broken fence posts. 9 Jan 2023 Reasonable Redress A2Dominion Housing Group Limited (202126368) Case 202126368 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s rehousing request. 14 Dec 2022 Reasonable Redress Orbit Housing Association Limited (202126257) Case 202126257 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her boiler leaving her with … 2 Dec 2022 Reasonable Redress Network Homes Limited (202202343) Case 202202343 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reported repairs to her floorboards. 21 Nov 2022 Reasonable Redress Clarion Housing Association Limited (202119286) Case 202119286 · Financial The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the … 11 Nov 2022 Reasonable Redress LiveWest Homes Limited (202203429) Case 202203429 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damage to her property and belongings following a … 8 Nov 2022 Reasonable Redress Mount Green Housing Association Limited (202201610) Case 202201610 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of an alarm fault and its subsequent offer of compensation. 8 Nov 2022 Reasonable Redress One Housing Group Limited (202205441) Case 202205441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a pest infestation at the resident’s property. 8 Nov 2022 Reasonable Redress Unity Housing Association Limited (202206322) Case 202206322 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the installation a handrail to the steps at the property. 4 Nov 2022 Reasonable Redress Orbit Group Limited (202202137) Case 202202137 · Financial The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint. 3 Nov 2022 Reasonable Redress Thirteen Housing Group Limited (202128300) Case 202128300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the … 31 Oct 2022 Reasonable Redress Chelmer Housing Partnership Limited (202203818) Case 202203818 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of a gate at the resident’s property. 31 Oct 2022 Reasonable Redress Clarion Housing Association Limited (202110226) Case 202110226 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes. 27 Oct 2022 Reasonable Redress Network Homes Limited (202206378) Case 202206378 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about leaks into her property, and the subsequent level … 24 Oct 2022 Reasonable Redress Southern Housing Group Limited (202114953) Case 202114953 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s … 18 Oct 2022 Reasonable Redress East Midlands Housing Group Limited (202123570) Case 202123570 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 17 Oct 2022 Reasonable Redress Arcon Housing Association Limited (202121447) Case 202121447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for shower repairs. 14 Oct 2022 Reasonable Redress Grand Union Housing Group Limited (202205220) Case 202205220 · Old Property Condition migrated-2025 REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 13 Oct 2022 Reasonable Redress Flagship Housing Group Limited (202113145) Case 202113145 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an … 5 Oct 2022 Reasonable Redress Home Group Limited (202007750) Case 202007750 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to prevent water leaking into the property. 4 Oct 2022 Reasonable Redress Unity Housing Association Limited (202114884) Case 202114884 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for his mother’s therapy (support) dog to stay overnight … 3 Oct 2022 Reasonable Redress Torus62 Limited (202128612) Case 202128612 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a pest infestation in the resident’s property. 30 Sep 2022 Reasonable Redress Paragon Asra Housing Limited (202103580) Case 202103580 · Old Property Condition migrated-2025 The complaint is about the landlord’s communication about the property’s energy supply. 30 Sep 2022 Reasonable Redress Shepherds Bush Housing Association Limited (202202420) Case 202202420 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding the security of her post-box in the communal … 27 Sep 2022 Reasonable Redress The Guinness Partnership Limited (202200956) Case 202200956 · Moving/Buying/Selling Home The complaint is about the landlord’s communication in relation to the resident’s application to sell the property. 20 Sep 2022 Reasonable Redress One Manchester Limited (202125957) Case 202125957 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and … 16 Sep 2022 Reasonable Redress Onward Homes Limited (202121493) Case 202121493 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in her property. 31 Aug 2022 Reasonable Redress LiveWest Homes Limited (202015987) Case 202015987 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB), in particular, noise nuisance. The complaint is … 31 Aug 2022 Reasonable Redress Midland Heart Limited (202110765) Case 202110765 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of kitchen repairs. 31 Aug 2022 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202112913) Case 202112913 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s report of recurrent leaks from the property above. 31 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202200377) Case 202200377 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s report of a pest infestation in her property. 30 Aug 2022 Reasonable Redress Silva Homes Limited (202125865) Case 202125865 · Estate Management The complaint is about the landlord’s response to the resident’s concerns over a trellis fence erected by his neighbour. 25 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202127330) Case 202127330 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to issues and delays with bathroom repairs. The landlord’s … 24 Aug 2022 Reasonable Redress Thames Valley Housing Association Limited (202126838) Case 202126838 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about repairs following a leak. 22 Aug 2022 Reasonable Redress Ongo Homes Limited (202124519) Case 202124519 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about the affordability of his heating system. 19 Aug 2022 Reasonable Redress Beyond Housing Limited (202118761) Case 202118761 · Financial The complaint is about the landlord’s handling of enquiries concerning the resident’s contents insurance policy. 17 Aug 2022 Reasonable Redress The Guinness Partnership Limited (202113535) Case 202113535 · Estate Management The complaint is about the landlord’s response to the resident’s reports of ivy growing onto her property from a neighbouring … 17 Aug 2022 Reasonable Redress Wandle Housing Association Limited (202120180) Case 202120180 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for a mutual exchange. 16 Aug 2022 Reasonable Redress Hyde Housing Association Limited (202127047) Case 202127047 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a leak underneath her kitchen sink and the … 11 Aug 2022 Reasonable Redress Aster Group Limited (202128583) Case 202128583 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reported issues with her hot water system resulting in a … 29 Jul 2022 Reasonable Redress Islington and Shoreditch Housing Association Limited (202127482) Case 202127482 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of anti-social behaviour. 29 Jul 2022 Reasonable Redress Sovereign Housing Association Limited (202116095) Case 202116095 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to resident reports of an unsafe garden and the level of compensation offered. 27 Jul 2022 Reasonable Redress One Housing Group Limited (202109886) Case 202109886 · Old Property Condition migrated-2025 The complaint is regarding: The landlord’s response to the resident’s reports of leaks affecting his property, and its handling of … 26 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202109325) Case 202109325 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy. 22 Jul 2022 Reasonable Redress Thames Valley Housing Association Limited (202119209) Case 202119209 · Managing Relations The complaint is about: The landlord’s handling of renewal works to the resident’s bathroom. The landlord’s complaint handling and record …