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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "association" × Outcome: Reasonable_Redress ×

Showing 454 of 18,103 decisions matching "association"

Decisions

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Sovereign Housing Association Limited (201914045)

12 Jan 2021 Case 201914045 Reasonable Redress Leaseholder

The leaseholder (shared owner) has complained that the landlord took too long to respond to two queries during the sale of their home.

Read the original Housing Ombudsman decision via the title.

Hyde Housing Association Limited (201908242)

23 Dec 2020 Case 201908242 Reasonable Redress Old Tenants Behaviour categories

REPORT COMPLAINT 201908242 Hyde Housing Association Limited 23 12 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

Irwell Valley Housing Association Limited (201909821)

15 Dec 2020 Case 201909821 Reasonable Redress

This complaint is about the landlord’s handling of the resident’s application to purchase her property under the Right to Acquire (RTA) scheme.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202002302)

8 Dec 2020 Case 202002302 Reasonable Redress Old Complaints Handling categories

REPORT COMPLAINT 202002302 Clarion Housing Association Limited 8 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)