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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "group" × Outcome: Reasonable_Redress ×

Showing 196 of 16,595 decisions matching "group"

Decisions

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2 Mar 2026 Reasonable Redress Paradigm Housing Group Limited (202423484) Case 202423484 · Financial Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 8 Jan 2026 Reasonable Redress Your Housing Group Limited (202337131) Case 202337131 · Responsive repairs/activity Decision Case ID 202337131 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 12 … 19 Dec 2025 Reasonable Redress Home Group Limited (202450203) Case 202450203 · Managing Relations Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 4 Dec 2025 Reasonable Redress Home Group Limited (202507784) Case 202507784 · Managing Relations Decision Case ID 202507784 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 27 Nov 2025 Reasonable Redress A2Dominion Housing Group Limited (202329402) Case 202329402 · Managing Relations Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 26 Nov 2025 Reasonable Redress Sovereign Network Group (202508050) Case 202508050 · Managing Relations Decision Case ID 202508050 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 25 Nov 2025 Reasonable Redress Sovereign Network Group (202452283) Case 202452283 · ASB/Abuse/Nuisance Decision Case ID 202452283 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 25 … 13 Nov 2025 Reasonable Redress Platform Housing Group Limited (202340813) Case 202340813 · Managing Relations Decision Case ID 202340813 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Oct 2025 Reasonable Redress A2Dominion Housing Group Limited (202337625) Case 202337625 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of its offers of temporary accommodation to the resident during repairs. 20 Oct 2025 Reasonable Redress Home Group Limited (202441591) Case 202441591 · Managing Relations Decision Case ID 202441591 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 7 Oct 2025 Reasonable Redress Aster Group Limited (202341575) Case 202341575 · Moving/Buying/Selling Home The complaint is about the landlord’s approach to moving the resident to alternative accommodation after reports of damp and mould … 7 Oct 2025 Reasonable Redress Places for People Group Limited (202453328) Case 202453328 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 1 Oct 2025 Reasonable Redress Abri Group Limited (202424721) Case 202424721 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs … 1 Oct 2025 Reasonable Redress Aster Group Limited (202419335) Case 202419335 · Old Property Condition categories The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual … 30 Sep 2025 Reasonable Redress Abri Group Limited (202332172) Case 202332172 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of repairs following a leak at the property. 26 Sep 2025 Reasonable Redress Platform Housing Group Limited (202503102) Case 202503102 · Managing Relations The complaint is about the landlord’s handling of The resident’s reports of damp and mould. The complaint. 25 Sep 2025 Reasonable Redress Sovereign Network Group (202323648) Case 202323648 · Managing Relations The complaint is about the landlord’s handling of repairs and compensation in relation to the residents: Patio doors. Gate and … 10 Sep 2025 Reasonable Redress A2Dominion Housing Group Limited (202334401) Case 202334401 · Responsive repairs/activity This complaint is about the landlord’s handling of repairs to the carpet in the communal area. 9 Sep 2025 Reasonable Redress Platform Housing Group Limited (202452984) Case 202452984 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents reports of noise nuisance. 5 Sep 2025 Reasonable Redress Aster Group Limited (202325757) Case 202325757 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange. 3 Sep 2025 Reasonable Redress The Wrekin Housing Group Limited (202418657) Case 202418657 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about damp and mould. 28 Aug 2025 Reasonable Redress Sovereign Network Group (202225562) Case 202225562 · Managing Relations The resident’s complaint is about the landlord's response to his reports about its contractors' conduct. 19 Aug 2025 Reasonable Redress Citizen Housing Group Limited (202443564) Case 202443564 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks. 11 Aug 2025 Reasonable Redress The Riverside Group Limited (202329952) Case 202329952 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of cleaning to … 8 Aug 2025 Reasonable Redress Acis Group Limited (202413228) Case 202413228 · Financial The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for … 31 Jul 2025 Reasonable Redress Flagship Housing Group Limited (202440443) Case 202440443 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the handover of the property and the resident’s reports of defects. 30 Jul 2025 Reasonable Redress The Riverside Group Limited (202423021) Case 202423021 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s report of a leak and associated repairs. 30 Jun 2025 Reasonable Redress Abri Group Limited (202429771) Case 202429771 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaints. 27 Jun 2025 Reasonable Redress Your Housing Group Limited (202419290) Case 202419290 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident’s reports of anti-social behaviour (ASB) and her request for a … 10 Jun 2025 Reasonable Redress One Housing Group Limited (202345485) Case 202345485 · Responsive repairs/activity The complaint is about the landlord’s handling of: Disrepair at the property. New service requests including: A report of a … 29 May 2025 Reasonable Redress Bromford Housing Group Limited (202320275) Case 202320275 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated Complaint. 27 May 2025 Reasonable Redress Home Group Limited (202339639) Case 202339639 · Managing Relations The complaint is about the landlord’s handling of: 22 May 2025 Reasonable Redress Orbit Group Limited (202347131) Case 202347131 · Managing Relations The complaint is about the landlord’s handling of works to the resident’s garden. The Ombudsman has also considered the landlord’s … 19 May 2025 Reasonable Redress Platform Housing Group Limited (202317441) Case 202317441 · Financial The complaint is about the landlord’s response to the resident’s queries about service charges. 1 May 2025 Reasonable Redress A2Dominion Housing Group Limited (202317948) Case 202317948 · Managing Relations The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling. 17 Apr 2025 Reasonable Redress Places for People Group Limited (202333234) Case 202333234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of … 14 Apr 2025 Reasonable Redress Home Group Limited (202327189) Case 202327189 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s complaint about heating outages in her home. 8 Apr 2025 Reasonable Redress Livv Housing Group (202322800) Case 202322800 · Managing Relations The complaint is about the landlord’s handling of the resident’s agreed reasonable adjustment relating to its staff accessing his property. 28 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202324097) Case 202324097 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 Reasonable Redress Livv Housing Group (202326714) Case 202326714 · Old Property Condition categories The landlord’s response to the resident’s reports of subsidence repair works in the property. 27 Mar 2025 Reasonable Redress Platform Housing Group Limited (202322227) Case 202322227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 21 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202334443) Case 202334443 · Old Estate Management categories The landlord’s handling of the resident’s request for it to install a lift in her building. 21 Mar 2025 Reasonable Redress Orbit Group Limited (202318854) Case 202318854 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the safety of the glass panels on the … 18 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202321836) Case 202321836 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the bathroom. 18 Mar 2025 Reasonable Redress Platform Housing Group Limited (202331192) Case 202331192 · Old Estate Management categories The complaint is about the landlord’s handling of the resident’s request for a new bathroom. 12 Mar 2025 Reasonable Redress Abri Group Limited (202234501) Case 202234501 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to external lighting, a toilet cistern, the back gate, the garden … 11 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202323177) Case 202323177 · Old Property Condition categories This complaint is about how the landlord handled repairs to the resident’s front and back doors. 27 Feb 2025 Reasonable Redress Flagship Housing Group Limited (202317828) Case 202317828 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the property condition. 27 Feb 2025 Reasonable Redress Westward Housing Group Limited (202312923) Case 202312923 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about its contractor’s conduct and its subsequent offer of … 26 Feb 2025 Reasonable Redress Places for People Group Limited (202223965) Case 202223965 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s stairlift. Complaint handling.