Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202336645 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 April 2026 Background The resident lives in a flat, with heating and […]
Decision Case ID 202531598 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or TMO Occupancy Introductory Tenancy Date 8 April 2026 Background The resident moved into the […]
Decision Case ID 202501668 Decision type Investigation Landlord Canterbury City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 1 April 2026 Background The landlord carried out kitchen renovation works […]
Decision Case ID 202414277 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Leaseholder Date 31 March 2026 Background The resident is a leaseholder of a top‑floor flat. The […]
Decision Case ID 202437805 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 March 2026 Background The resident reported that his property was […]
Decision Case ID 202415342 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background On 29 February 2024, the […]
Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident has been a tenant since […]
Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 January 2026 Background The resident is elderly, has health […]
Decision Case ID 202500735 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 16 December 2025 Background The resident complained to the landlord about […]
Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident has lived in the property, a one-bedroom […]
Decision Case ID 202313498 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 November 2025 Background The resident is a secure tenant of […]
Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 November 2025 Background The property is a 1-bed flat. The resident lives […]
Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 7 November 2025 Background The resident’s ground floor flat, owned […]
Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 6 November 2025 Background The resident is a leaseholder of a first […]
Decision Case ID 202415470 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 30 October 2025 Background The resident is a leaseholder and signed the lease […]
Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Updated 14 January 2026 Background The resident experienced a leak from […]
Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident, who has visual and mobility impairments, was required to vacate her […]
Decision Case ID 202337036 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 October 2025 Background The resident and his family transferred to […]
Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 October 2025 Background The resident lives in a 3-bed flat […]
The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water.
The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.
The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for the investigation.
The complaint is about the landlord’s response to the resident’s reports of no hot water at the property.
The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of Antisocial Behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct.
The complaint is about the landlord’s handling of repairs to the roof.
The resident’s complaint is about the landlord’s handling of boiler repairs.
The complaint is about the amount of compensation the landlord offered the resident.
The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and hot water.
The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August 2024 and November 2024.
The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and her request for a single point of contact.
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress into his property.
The complaint is about the landlord’s handling of reports of damp and mould.
The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property.
The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower.
The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter.
The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. Associated complaint.
The complaint is about the landlord’s response to the resident’s repair requests.
The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony.
The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint.
The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage caused.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to temporary accommodation.
The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at the side of his property.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and the associated complaint.
The resident’s complaint is about the landlord’s handling of a replacement electric fire.
The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in a mess after the rewiring works, and the resident’s reports of damaged and missing items.
The complaint is about the landlord’s handling of the resident’s reports of a broken tile.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |