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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "council" × Outcome: Reasonable_Redress ×

Showing 190 of 16,595 decisions matching "council"

Decisions

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23 Feb 2026 Reasonable Redress Oxford City Council (202517957) Case 202517957 · Local Authority / ALMO or TMO Decision Case ID 202517957 Decision type Investigation Landlord Oxford City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Jan 2026 Reasonable Redress Gateshead Metropolitan Borough Council (202500561) Case 202500561 · Local Authority / ALMO or TMO Decision Case ID 202500561 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 16 Dec 2025 Reasonable Redress City of Westminster Council (202500735) Case 202500735 · Managing Relations Decision Case ID 202500735 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Reasonable Redress Southwark Council (202404949) Case 202404949 · Managing Relations Decision Case ID 202404949 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 10 Nov 2025 Reasonable Redress Southwark Council (202400316) Case 202400316 · Managing Relations Decision Case ID 202400316 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 7 Nov 2025 Reasonable Redress Haringey London Borough Council (202501855) Case 202501855 · Local Authority / ALMO or TMO Decision Case ID 202501855 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 6 Nov 2025 Reasonable Redress Birmingham City Council (202423205) Case 202423205 · Local Authority / ALMO or TMO Decision Case ID 202423205 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Reasonable Redress Southwark Council (202415470) Case 202415470 · Local Authority / ALMO or TMO Decision Case ID 202415470 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 24 Oct 2025 Reasonable Redress City of Westminster Council (202334157) Case 202334157 · Local Authority / ALMO or TMO Decision Case ID 202334157 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Secure Tenancy Date … 21 Oct 2025 Reasonable Redress Southwark Council (202326338) Case 202326338 · Managing Relations Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October … 20 Oct 2025 Reasonable Redress Bassetlaw District Council (202337036) Case 202337036 · Local Authority / ALMO or TMO Decision Case ID 202337036 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy … 15 Oct 2025 Reasonable Redress City of Westminster Council (202413337) Case 202413337 · Managing Relations Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 3 Oct 2025 Reasonable Redress Southwark Council (202425793) Case 202425793 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of the loss of heating and hot water. 29 Sep 2025 Reasonable Redress Newark and Sherwood District Council (202438422) Case 202438422 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property. 29 Sep 2025 Reasonable Redress Southwark Council (202441489) Case 202441489 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of loss of heating and hot water. We have … 26 Sep 2025 Reasonable Redress Leeds City Council (202413959) Case 202413959 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak and their request for the resident to remove decking for … 22 Sep 2025 Reasonable Redress Brighton and Hove City Council (202340117) Case 202340117 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of no hot water at the property. 19 Sep 2025 Reasonable Redress Leeds City Council (202450646) Case 202450646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns around staff conduct in relation to a report of … 12 Sep 2025 Reasonable Redress London Borough of Camden Council (202501402) Case 202501402 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct. 12 Sep 2025 Reasonable Redress South Tyneside Council (202331185) Case 202331185 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the roof. 28 Aug 2025 Reasonable Redress Broxtowe Borough Council (202415587) Case 202415587 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of boiler repairs. 27 Aug 2025 Reasonable Redress Charnwood Borough Council (202325335) Case 202325335 · Local Authority / ALMO or TMO The complaint is about the amount of compensation the landlord offered the resident. 26 Aug 2025 Reasonable Redress Southwark Council (202415988) Case 202415988 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and … 26 Aug 2025 Reasonable Redress Stevenage Borough Council (202416582) Case 202416582 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about water charges within their rent. 7 Aug 2025 Reasonable Redress Ashford Borough Council (202433225) Case 202433225 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August … 31 Jul 2025 Reasonable Redress Newcastle City Council (202427543) Case 202427543 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s complaint about her move, repairs at the new property, and … 30 Jul 2025 Reasonable Redress Birmingham City Council (202403026) Case 202403026 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 16 Jul 2025 Reasonable Redress City of Westminster Council (202433464) Case 202433464 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a blocked downpipe which was causing water ingress … 15 Jul 2025 Reasonable Redress Southend on Sea City Council (202438044) Case 202438044 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of damp and mould. 19 Jun 2025 Reasonable Redress Haringey London Borough Council (202327825) Case 202327825 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a repair to a communal soil pipe serving the resident’s property. 18 Jun 2025 Reasonable Redress Thanet District Council (202329279) Case 202329279 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to repair or replace her shower. 17 Jun 2025 Reasonable Redress Crawley Borough Council (202426918) Case 202426918 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for permission to store and charge a mobility scooter. 13 Jun 2025 Reasonable Redress Birmingham City Council (202314532) Case 202314532 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of her child being injured from an outstanding repair. … 13 Jun 2025 Reasonable Redress Nottingham City Council (202323633) Case 202323633 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s repair requests. 13 Jun 2025 Reasonable Redress Southwark Council (202223626) Case 202223626 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony. 11 Jun 2025 Reasonable Redress North West Leicestershire District Council (202329499) Case 202329499 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A gas safety check at the property. The associated complaint. 6 Jun 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202402589) Case 202402589 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of recurring leaks into her property and the damage … 30 May 2025 Reasonable Redress Southwark Council (202411821) Case 202411821 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to … 28 May 2025 Reasonable Redress Eastbourne Borough Council (202330568) Case 202330568 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s reports regarding the maintenance of shrubs and a wall at … 28 May 2025 Reasonable Redress Leeds City Council (202105687) Case 202105687 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the front and back doors, and … 22 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202407070) Case 202407070 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a replacement electric fire. 21 May 2025 Reasonable Redress Barnsley Metropolitan Borough Council (202337480) Case 202337480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The rewiring of the resident’s property. Its contractors leaving the property in … 14 May 2025 Reasonable Redress Southwark Council (202326397) Case 202326397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a broken tile. 6 May 2025 Reasonable Redress Birmingham City Council (202331908) Case 202331908 · Local Authority / ALMO or TMO This complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The resident’s report that the … 6 May 2025 Reasonable Redress Colchester City Council (202322142) Case 202322142 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports about damp and mould. The landlord's handling of the … 17 Apr 2025 Reasonable Redress Places for People Group Limited (202333234) Case 202333234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a low frequency noise nuisance, historic enforcement action, and its activation of … 7 Apr 2025 Reasonable Redress Derby City Council (202419744) Case 202419744 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an emergency repair to the front door lock. 31 Mar 2025 Reasonable Redress City of Westminster Council (202305067) Case 202305067 · Managing Relations The complaint is about the landlord’s handling of: Repairs at the property. The associated complaint. 31 Mar 2025 Reasonable Redress Nottingham City Council (202211762) Case 202211762 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 10 Mar 2025 Reasonable Redress Bury Metropolitan Borough Council (202233574) Case 202233574 · Managing Relations This complaint is about the landlord’s handling of: An appointment to inspect the disability adaptations in the resident’s home. The …