Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "group" × Outcome: Partial_Maladministration ×

Showing 746 of 16,595 decisions matching "group"

Decisions

Most recent first
27 Mar 2026 Partial Maladministration The Riverside Group Limited (202406793) Case 202406793 · Managing Relations Decision Case ID 202406793 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 18 Mar 2026 Partial Maladministration Places for People Group Limited (202427254) Case 202427254 · Managing Relations Decision Case ID 202427254 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 13 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202343567) Case 202343567 · Estate Management Decision Case ID 202343567 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 5 Mar 2026 Partial Maladministration Places for People Group Limited (202513488) Case 202513488 · Managing Relations Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 3 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202332631) Case 202332631 · Estate Management Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Mar 2026 Partial Maladministration Sovereign Network Group (202532594) Case 202532594 · Financial After the resident referred her case to us, the landlord offered £70 to recognise delays in its complaint handling. This … 27 Feb 2026 Partial Maladministration Places for People Group Limited (202407584) Case 202407584 · Estate Management The landlord acknowledged its delays in the handling of the complaint. It apologised and offered redress in line with our … 26 Feb 2026 Partial Maladministration Abri Group Limited (202520334) Case 202520334 · Managing Relations Decision Case ID 202520334 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 … 24 Feb 2026 Partial Maladministration Acis Group Limited (202324119) Case 202324119 · Managing Relations Decision Case ID 202324119 Decision type Investigation Landlord Acis Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 … 23 Feb 2026 Partial Maladministration Home Group Limited (202519419) Case 202519419 · Managing Relations Decision Case ID 202519419 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 20 Feb 2026 Partial Maladministration Great Places Housing Group Limited (202337967) Case 202337967 · Managing Relations Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202342333) Case 202342333 · Managing Relations Decision Case ID 202342333 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Feb 2026 Partial Maladministration Jigsaw Homes Group Limited (202520290) Case 202520290 · Managing Relations Decision Case ID 202520290 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Feb 2026 Partial Maladministration One Housing Group Limited (202442815) Case 202442815 · Financial Decision Case ID 202442815 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 19 Feb 2026 Partial Maladministration Sovereign Network Group (202526784) Case 202526784 · ASB/Abuse/Nuisance The landlord met its response timescale at stage 1. Its stage 2 response was issued one day outside its stated … 18 Feb 2026 Partial Maladministration Sovereign Network Group (202323128) Case 202323128 · ASB/Abuse/Nuisance Decision Case ID 202323128 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 16 Feb 2026 Partial Maladministration A2Dominion Housing Group Limited (202421949) Case 202421949 · Managing Relations Decision Case ID 202421949 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 16 Feb 2026 Partial Maladministration Orbit Group Limited (202412985) Case 202412985 · Financial Decision Case ID 202412985 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 … 13 Feb 2026 Partial Maladministration Home Group Limited (202506127) Case 202506127 · Health and Safety (inc. building safety) U7Decision Case ID 202506127 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 13 Feb 2026 Partial Maladministration The Riverside Group Limited (202422870) Case 202422870 · Managing Relations Decision Case ID 202422870 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Feb 2026 Partial Maladministration Your Housing Group Limited (202522934) Case 202522934 · Financial Decision Case ID 202522934 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Feb 2026 Partial Maladministration Abri Group Limited (202431979) Case 202431979 · Financial Decision Case ID 202431979 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202341125) Case 202341125 · Estate Management Decision Case ID 202341125 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 12 Feb 2026 Partial Maladministration Sovereign Network Group (202418080) Case 202418080 · Managing Relations Decision Case ID 202418080 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 12 … 11 Feb 2026 Partial Maladministration Sovereign Network Group (202416965) Case 202416965 · Managing Relations Decision Case ID 202416965 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 11 … 5 Feb 2026 Partial Maladministration Home Group Limited (202504572) Case 202504572 · Managing Relations Decision Case ID 202504572 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 05 … 5 Feb 2026 Partial Maladministration Home Group Limited (202526750) Case 202526750 · Managing Relations Decision Case ID 202526750 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 4 Feb 2026 Partial Maladministration Sovereign Network Group (202341831) Case 202341831 · Managing Relations Decision Case ID 202341831 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 30 Jan 2026 Partial Maladministration Abri Group Limited (202343084) Case 202343084 · Managing Relations Decision Case ID 202343084 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January … 30 Jan 2026 Partial Maladministration Sovereign Network Group (202426955) Case 202426955 · Health and Safety (inc. building safety) Decision Case ID 202426955 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Sovereign Network Group (202519869) Case 202519869 · ASB/Abuse/Nuisance Decision Case ID 202519869 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Jan 2026 Partial Maladministration Your Housing Group Limited (202449495) Case 202449495 · ASB/Abuse/Nuisance Decision Case ID 202449495 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Jan 2026 Partial Maladministration Home Group Limited (202338178) Case 202338178 · Managing Relations Decision Case ID 202338178 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January … 29 Jan 2026 Partial Maladministration Jigsaw Homes Group Limited (202229170) Case 202229170 · Managing Relations Decision Case ID 202229170 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Jan 2026 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202419323) Case 202419323 · Financial Decision Case ID 202419323 Decision type Investigation Landlord Mosscare St. Vincent’s Housing Group Limited Landlord type Housing Association Occupancy Assured … 28 Jan 2026 Partial Maladministration One Housing Group Limited (202421385) Case 202421385 · Managing Relations The landlord’s stage 2 response was slightly delayed. However, the responses were thorough and there were no failures identified which … 28 Jan 2026 Partial Maladministration Places for People Group Limited (202431739) Case 202431739 · Financial Decision Case ID 202431739 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Shared Ownership … 26 Jan 2026 Partial Maladministration Platform Housing Group Limited (202418480) Case 202418480 · Health and Safety (inc. building safety) Decision Case ID 202418480 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202339192) Case 202339192 · Managing Relations Decision Case ID 202339192 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 26 Jan 2026 Partial Maladministration Sovereign Network Group (202443674) Case 202443674 · Managing Relations Decision Case ID 202443674 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 26 … 23 Jan 2026 Partial Maladministration A2Dominion Housing Group Limited (202439590) Case 202439590 · Financial Decision Case ID 202439590 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 23 Jan 2026 Partial Maladministration Citizen Housing Group Limited (202522330) Case 202522330 · Health and Safety (inc. building safety) Decision Case ID 202522330 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Jan 2026 Partial Maladministration Gentoo Group Limited (202515300) Case 202515300 · Managing Relations Decision Case ID 202515300 Decision type Investigation Landlord Gentoo Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 16 Jan 2026 Partial Maladministration Prima Housing Group Limited (202510220) Case 202510220 · Managing Relations Decision Case ID 202510220 Decision type Investigation Landlord Prima Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 14 Jan 2026 Partial Maladministration Sovereign Network Group (202331542) Case 202331542 · Financial Decision Case ID 202331542 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Shared Ownership Date 14 … 14 Jan 2026 Partial Maladministration Sovereign Network Group (202342744) Case 202342744 · Financial Decision Case ID 202342744 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 14 January … 12 Jan 2026 Partial Maladministration East Midlands Housing Group Limited (202423780) Case 202423780 · Estate Management Decision Case ID 202423780 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 12 Jan 2026 Partial Maladministration Places for People Group Limited (202448943) Case 202448943 · Managing Relations Decision Case ID 202448943 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 5 Jan 2026 Partial Maladministration Thirteen Housing Group Limited (202430416) Case 202430416 · Managing Relations Decision Case ID 202430416 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Dec 2025 Partial Maladministration A2Dominion Housing Group Limited (202434687) Case 202434687 · Managing Relations Decision Case ID 202434687 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 23 …