Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202419559 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 August 2026 Background The landlord replaced the resident’s front door in June 2023. In November […]
Decision Case ID 202414297 Decision type Investigation Landlord ForHousing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 August 2026 Background After moving into the property in September 2023, the resident installed a rear […]
Decision Case ID 202405622 Decision type Investigation Landlord Bromford Flagship LiveWest Limited Landlord type Housing Association Occupancy Shared Ownership Date 23 July 2026 Background The resident moved into the property while parts of the estate […]
Decision Case ID 202411953 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 7 July 2026 Background The resident asked the landlord to explain the role and responsibilities […]
Decision Case ID 202413929 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 1 July 2026 Background The resident complained to the landlord in April 2024. She said the […]
The landlord acknowledged and responded to the resident’s stage 1 complaint within its timescales. However, it did not acknowledge or respond to the stage 2 complaint within its timescales. The landlord apologised for this and offered the resident a proportionate amount of compensation.
Decision Case ID 202434608 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 June 2026 Background The landlord capped the resident’s gas in July 2024 following failed […]
Decision Case ID 202504177 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Leaseholder Date 23 June 2026 Background The leaseholder purchased the property in 2019 and lives in a ground-floor flat with […]
Decision Case ID 202506575 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Applicant Date 18 June 2026 Background The resident complained that the landlord failed to sign her up as a […]
Decision Case ID 202339873 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 16 June 2026 Background The resident held an assured tenancy from 2013. She applied to buy […]
Decision Case ID 202535807 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background The resident was allocated a flat in the landlord’s building via […]
Decision Case ID 202543631 Decision type Investigation Landlord Be One Homes Landlord type Housing Association Occupancy Assured Tenancy Date 10 June 2026 Background The landlord recorded that the resident’s son is vulnerable and has a […]
Decision Case ID 202334694 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 June 2026 Background The resident lives in a flat owned by the […]
Decision Case ID 202411453 Decision type Investigation Landlord Karbon Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 June 2026 Background The property is a 3-bedroom house with 2 toilets. The resident […]
Decision Case ID 202343468 Decision type Investigation Landlord Greenhill Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 2 June 2026 Background The resident reported roof leaks and that the garden trees appeared […]
Decision Case ID 202534568 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 June 2026 Background The resident lives in aflat which is serviced by a […]
Decision Case ID 202407549 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Licence Date 19 May 2026 Background The resident reported problems with her fire door and a […]
Decision Case ID 202312953 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured tenancy Date 1 June 2026 Background The resident lives in a flat with his partner and 5 children. […]
Decision Case ID 202344683 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Leaseholder Date 29 May 2026 Background The property is a 2-bedroom first floor flat. In 2022 the resident asked […]
Decision Case ID 202407664 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident had a phone call with the landlord on […]
Decision Case ID 202404262 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background On 10 November 2023, the resident reported a defective window […]
Decision Case ID 202538269 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 June 2026 Background The resident reported a suspected leak in her wet room, which […]
Decision Case ID 202402588 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 29 May 2026 Background The resident has complained that the landlord mismanaged fire safety works and […]
Decision Case ID 202409924 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident moved into the property via a mutual exchange in […]
Decision Case ID 202447643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Non Shorthold Tenancy Date 29 May 2026 Background Between March 2024 and October 2024, the resident reported rats […]
Decision Case ID 202405885 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident lives in a top-floor flat with her daughter. She has […]
Decision Case ID 202504833 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing association Occupancy Assured tenancy Date 28 May 2026 Background The landlord arranged to replace the resident’s kitchen. She complained […]
Decision Case ID 202536326 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident complained about the landlord’s handling of reoccurring damp […]
Decision Case ID 202530793 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background In 2022, the resident reported damp and mould in the property and […]
Decision Case ID 202452454 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 28 May 2026 Background The resident and her husband, who are joint leaseholders, bought their home in […]
Decision Case ID 202532282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident lives in a 1 bedroom flat in a 4 storey […]
Decision Case ID 202446966 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident is a leaseholder and lives in a flat with […]
Decision Case ID 202409747 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident lives in a flat which has an outside area shared […]
Decision Case ID 202541778 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported multiple repair issues to her landlord, including doors, mould, […]
Decision Case ID 202406057 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident commenced his tenancy on 4 September 2023 and […]
Decision Case ID 202406349 Decision type Investigation Landlord Lincolnshire Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background Following reports of a leak and damaged plaster that were […]
Decision Case ID 202337541 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident reported that his wet room was not […]
Decision Case ID 202410392 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The landlord carried out a kitchen and bathroom refit scheme, […]
Decision Case ID 202347433 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The landlord is the leaseholder of the flat, which is […]
Decision Case ID 202450359 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 26 May 2026 Background The resident moved into the property and reported several repairs to […]
Decision Case ID 202525087 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident raised concerns to the landlord about its handling of […]
Decision Case ID 202435281 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident reported several concerns about repairs and asbestos between October 2024 […]
Decision Case ID 202337253 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident complained in April 2023 the landlord had failed to […]
Decision Case ID 202521005 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident’s complaint concerns the information provided to her following […]
Decision Case ID 202534843 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident complained to the landlord in August 2025. He […]
Decision Case ID 202402187 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 May 2026 Background The resident told the landlord she was concerned that her back garden […]
Decision Case ID 202344178 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 May 2026 Background From around December 2022 the resident reported repairs in her […]
Decision Case ID 202348146 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 19 May 2026 Background The resident raised concerns to the landlord (the freeholder) about how it […]
Decision Case ID 202509724 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 19 May 2026 Background The resident lives in a flat within a residential […]
Decision Case ID 202336743 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 May 2026 Background The resident reported a leak from the boiler to the landlord in […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |