Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202410232 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 May 2026 Background In December 2023, we investigated a complaint from the resident about […]
The landlord did not acknowledge its delayed response at stage 2 or offer any remedy.
Decision Case ID 202338742 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident has experienced leaks in her property since 2016. She […]
Decision Case ID 202416890 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 21 April 2026 Background The resident complained after receiving the cost evidence pack for his […]
Decision Case ID 202504058 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident has reported leaks, and damp and mould in […]
Decision Case ID 202525428 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 April 2026 Background The resident is unhappy with the landlord’s handling of damp […]
Decision Case ID 202342050 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 March 2026 Background The resident lives in a first floor flatof […]
Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The property is a 3-bedroom ground-floor maisonette that the resident […]
The landlord issued its complaint responses in a timely manner, but its stage 1 response did not clearly set out the scope of its investigation or fully explain its reasoning. Although the landlord acknowledged these failings at stage 2 and offered £50 in compensatory redress, it did not clearly outline …
Decision Case ID 202323792 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident complained about the way her garage rent was […]
Decision Case ID 202341519 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 06 February 2026 Background The resident reported a leak into her flat from the property […]
Decision Case ID 202321492 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 January 2026 Background The resident experienced recurring damp, mould, and pests at her […]
Decision Case ID 202518333 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 19 January 2026 Background The resident reported concerns with damp, mould and coldness in […]
Decision Case ID 202518346 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 January 2026 Background The resident is elderly and has carers who visit daily. […]
Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 6 January 2026 Background The resident complained, with the help of a representative, […]
Decision Case ID 202407518 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 December 2025 Background The resident lives in a 3-bedroom house with her 5 children. […]
Decision Case ID 202507416 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 5 December 2025 Background The resident lives in a 2-bedroom flat with her son, who […]
Decision Case ID 202504943 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 December 2025 Background The resident is a shared owner and has a lease […]
Decision Case ID 202230534 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 November 2025 Background The resident has a variable service charge arrangement, and so […]
Decision Case ID 202502398 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November 2025 Background The resident lives in a ground floor flat. He began to […]
Decision Case ID 202504817 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident has lived in the property, a 2-bedroom flat, since […]
Decision Case ID 202404575 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a ground floor flat with her 2 […]
Decision Case ID 202342158 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident lives in a 2-bedroom house with her 3 […]
Decision Case ID 202439412 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 November 2025 Background The resident is a tenant of the landlord in a […]
Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident has respiratory conditions, she has a form of cancer, […]
Decision Case ID 202342593 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident lives in a one-bedroom flat with his wife. […]
The complaint is about the landlord’s handling of the resident’s reports of: A damaged kitchen wall and cupboard (after removal of a gas meter) and associated damp and mould. Leaks to her bathroom. A replacement front entrance door (fire door). A faulty bedroom door. We have also considered the landlord’s …
The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and anti-social behaviour (ASB) from the same property. We will investigate the landlord’s complaint handling.
The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB.
The complaint is about the landlord’s handling of: The resident’s reports of loud music coming from a neighbouring property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks and associated damp. Complaint.
The complaint is about the landlord’s handling of the resident’s: Concerns about service charges. Enquiries about moving into another property. Reports of Antisocial Behaviour (ASB) on the roof garden. We have also investigated the landlord’s complaint handling.
REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following an earlier Ombudsman determination. complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about energy efficiency and cavity wall insulation. Complaint.
The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in the toilet room. Condensation on the pipes.
REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during this incident; the related complaint.
The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including internal and external works. requests for compensation for damage to personal property. associated complaint.
The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property from communal areas.
This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a new heating system in August 2022. The resident’s reports of high energy usage following the installation of storage heaters in April 2024. The resident’s complaint about a guttering repair.
The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of communal lighting repairs.
The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated complaint.
The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the resident lives. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to the bin store gate. Safety issues with the ground in the car park area. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling.
The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak and the associated repairs. Requests for window repairs.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |