Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "trust" × Outcome: Partial_Maladministration ×

Showing 660 of 16,595 decisions matching "trust"

Decisions

Most recent first
28 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207073) Case 202207073 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request for repairs to the ventilation … 28 Mar 2024 Partial Maladministration Peabody Trust (202127637) Case 202127637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour. The landlord’s refusal to purchase the resident’s property. … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223738) Case 202223738 · Information and data management This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313564) Case 202313564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The … 27 Mar 2024 Partial Maladministration Peabody Trust (202210611) Case 202210611 · Financial The complaint is about the landlord’s handling of the resident's: Reports of outstanding boiler repairs; Request for a reimbursement of … 27 Mar 2024 Partial Maladministration Peabody Trust (202216897) Case 202216897 · Managing Relations The complaint is about the landlord’s response to: The structural damage caused to the property by a neighbour. The resident’s … 26 Mar 2024 Partial Maladministration Peabody Trust (202222583) Case 202222583 · Financial This complaint is about the landlord’s: Response to reports of leaks, damp and mould, and its handling of the required … 21 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202205988) Case 202205988 · Managing Relations This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling … 20 Mar 2024 Partial Maladministration Karbon Homes Limited inc Byker Community Trust (202228987) Case 202228987 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Concerns about the allocation of the … 20 Mar 2024 Partial Maladministration Peabody Trust (202321300) Case 202321300 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of alleged antisocial behaviour (ASB). The landlord’s allocation of … 19 Mar 2024 Partial Maladministration Victory Housing Trust (202228934) Case 202228934 · Estate Management The complaint is about the landlord’s response to: The resident’s reports of repairs to address drainage concerns in the property. … 18 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202229395) Case 202229395 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to her kitchen tap. An altercation between her and … 15 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203000) Case 202203000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of antisocial behaviour (ASB). Concerns about … 15 Mar 2024 Partial Maladministration Peabody Trust (202234093) Case 202234093 · Information and data management The complaint is about: The landlord’s handling of the resident’s request for a higher banding for medical reasons. The landlord’s … 14 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309955) Case 202309955 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy … 4 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216346) Case 202216346 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and … 29 Feb 2024 Partial Maladministration Peabody Trust (202209178) Case 202209178 · Managing Relations REPORT COMPLAINT 202209178 Peabody Trust 29 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Feb 2024 Partial Maladministration Peabody Trust (202209277) Case 202209277 · Financial The complaint is about: The handling of the resident’s rent accounts. Bullying, discrimination, and harassment by its staff. Increase in … 29 Feb 2024 Partial Maladministration Peabody Trust (202216824) Case 202216824 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A neighbour dispute involving a bamboo intrusion, boundary fence responsibility, and a … 28 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214018) Case 202214018 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's temporary move due to disrepair and asbestos in the resident’s … 28 Feb 2024 Partial Maladministration Peabody Trust (202207765) Case 202207765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of an annual gas safety check at the resident’s property. The Ombudsman has … 28 Feb 2024 Partial Maladministration Peabody Trust (202212509) Case 202212509 · Estate Management This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning. The … 23 Feb 2024 Partial Maladministration Peabody Trust (202232175) Case 202232175 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s … 20 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217010) Case 202217010 · Information and data management The complaint is about the landlord’s: Decisions regarding the disposal of the property. Handling of the resident’s request for rehousing. … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202317) Case 202202317 · Managing Relations REPORT COMPLAINT 202202317 London & Quadrant Housing Trust (L&Q) 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215093) Case 202215093 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of issues with the ventilation system and reports of damp … 16 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216912) Case 202216912 · Managing Relations The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has … 15 Feb 2024 Partial Maladministration Peabody Trust (202212877) Case 202212877 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to be rehoused. Complaints handling. 13 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220785) Case 202220785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215833) Case 202215833 · Managing Relations The complaint is about the landlord’s: Response to reports of a broken window and the handling of subsequent repairs. Complaint … 9 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200838) Case 202200838 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler … 8 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218385) Case 202218385 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted … 7 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202209957) Case 202209957 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Paying the same service charge for a concierge … 6 Feb 2024 Partial Maladministration Peabody Trust (202221461) Case 202221461 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a rat infestation in her property. The Ombudsman … 5 Feb 2024 Partial Maladministration Peabody Trust (202104507) Case 202104507 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have scaffolding removed from the property. Concerns regarding … 1 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201317) Case 202201317 · Managing Relations The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The … 31 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207197) Case 202207197 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to concerns raised by the resident about the quality of the gas safety … 31 Jan 2024 Partial Maladministration Peabody Trust (202128533) Case 202128533 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports about antisocial behaviour and the resident’s concerns about the … 31 Jan 2024 Partial Maladministration Peabody Trust (202208235) Case 202208235 · Financial The complaint is about the landlord’s: Response to concerns about the information provided when the residents purchased the property. Reasonableness … 31 Jan 2024 Partial Maladministration Peabody Trust (202214122) Case 202214122 · Managing Relations The complaint is about : The landlord’s handling of the resident’s concerns about the condition of the property when he … 30 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212405) Case 202212405 · Managing Relations The complaint is about the landlord’s handling of: Reported smells that affected the resident’s property. The replacement of the kitchen … 30 Jan 2024 Partial Maladministration Peabody Trust (202208808) Case 202208808 · Estate Management The complaint is about: The landlord’s response to issues the resident raised regarding the delivery of communal maintenance and housing … 26 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214632) Case 202214632 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the condition of the bathroom walls and the … 18 Jan 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202106192) Case 202106192 · Managing Relations The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) … 17 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219440) Case 202219440 · Estate Management The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within … 16 Jan 2024 Partial Maladministration Peabody Trust (202215552) Case 202215552 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint … 11 Jan 2024 Partial Maladministration Raven Housing Trust Limited (202116683) Case 202116683 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Leaks into the living room and back bedroom … 10 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200947) Case 202200947 · Financial The complaint is about: A personal injury claim by the resident due to delays in the installation of the heating … 8 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202125101) Case 202125101 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water. The replacement boiler. … 5 Jan 2024 Partial Maladministration Peabody Trust (202214079) Case 202214079 · Estate Management The complaint is about the landlord’s management of vehicle obstruction to an access road. The Ombudsman has also investigated the …