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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "limited" × Outcome: Partial_Maladministration ×

Showing 2,387 of 16,595 decisions matching "limited"

Decisions

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30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202333699) Case 202333699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: leaks from an upstairs property. noise nuisance and … 30 Sep 2025 Partial Maladministration Hyde Housing Association Limited (202404865) Case 202404865 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of: Anti-social behaviour (ASB). Damage due to the ASB. 30 Sep 2025 Partial Maladministration Magna Housing Limited (202421874) Case 202421874 · Managing Relations The complaint is about the landlord’s handling of repairs. We have also considered the landlord’s complaint handling. 30 Sep 2025 Partial Maladministration Origin Housing Limited (202419390) Case 202419390 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of responsive repairs, damp and mould. A pest infestation. … 30 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202339461) Case 202339461 · Financial The complaint is about the resident’s concerns about the landlord's: Calculation of service charges. Communication about service charges. We have … 30 Sep 2025 Partial Maladministration Soha Housing Limited (202318878) Case 202318878 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns regarding the installation of new windows in his home. … 30 Sep 2025 Partial Maladministration Stockport Homes Limited (202329955) Case 202329955 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response the resident’s request for … 30 Sep 2025 Partial Maladministration Stonewater Limited (202332610) Case 202332610 · Managing Relations The complaint is about the landlord’s handling of multiple repairs at the resident’s property. The Ombudsman has also considered the … 30 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202435497) Case 202435497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent … 30 Sep 2025 Partial Maladministration The Industrial Dwellings Society (1885) Limited (202438721) Case 202438721 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns in respect to windows. The resident’s noise reports. The … 29 Sep 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202421499) Case 202421499 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid … 29 Sep 2025 Partial Maladministration Home Group Limited (202442339) Case 202442339 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage … 29 Sep 2025 Partial Maladministration One Manchester Limited (202425038) Case 202425038 · Estate Management The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The … 29 Sep 2025 Partial Maladministration Stonewater Limited (202343131) Case 202343131 · Estate Management The complaint is about the landlord’s handling of a parking issue and associated neighbour dispute. We have also investigated the … 29 Sep 2025 Partial Maladministration Stonewater Limited (202403427) Case 202403427 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about grounds maintenance. Associated complaint. 29 Sep 2025 Partial Maladministration The Riverside Group Limited (202320401) Case 202320401 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) made about the resident’s behaviour. The resident’s … 26 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202344702) Case 202344702 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Allegations of antisocial behaviour (ASB) about the resident and her claim that … 26 Sep 2025 Partial Maladministration ForHousing Limited (202450035) Case 202450035 · Managing Relations The complaint is about the landlord’s handling of repairs to the living room flooring. The Ombudsman has also considered the … 26 Sep 2025 Partial Maladministration Midland Heart Limited (202311065) Case 202311065 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of pests in the property. reports of antisocial behaviour … 26 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202428247) Case 202428247 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs, including: … 26 Sep 2025 Partial Maladministration Richmond Housing Partnership Limited (202304450) Case 202304450 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The requirement for internal fire doors at the … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202403175) Case 202403175 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202449975) Case 202449975 · Managing Relations The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has … 25 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202415282) Case 202415282 · Managing Relations The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint. 24 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202420029) Case 202420029 · Information and data management The resident’s complaint is about the landlord’s handling of: Reports the property was unsuitable for her family’s needs. Its decision … 24 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202318147) Case 202318147 · Estate Management REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202335030) Case 202335030 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 23 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202316810) Case 202316810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s … 23 Sep 2025 Partial Maladministration Midland Heart Limited (202441493) Case 202441493 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of repairs in the bathroom and associated damp and … 23 Sep 2025 Partial Maladministration Stonewater Limited (202323307) Case 202323307 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of roof repairs and damp issues in her home. … 23 Sep 2025 Partial Maladministration Teachers’ Housing Association Limited (202430988) Case 202430988 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 22 Sep 2025 Partial Maladministration bpha Limited (202300447) Case 202300447 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of noise from a communal boiler. We have also … 22 Sep 2025 Partial Maladministration GreenSquareAccord Limited (202446563) Case 202446563 · Managing Relations The complaint is about the landlord’s handling of damp and mould in the resident’s home. We have also assessed the … 19 Sep 2025 Partial Maladministration GreenSquareAccord Limited (202405381) Case 202405381 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise. The landlord’s handling of the resident’s concerns … 19 Sep 2025 Partial Maladministration NSAH (Alliance Homes) Limited (202412323) Case 202412323 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns that it did not properly secure her home following … 18 Sep 2025 Partial Maladministration The Riverside Group Limited (202445888) Case 202445888 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould and associated remedial works at the … 18 Sep 2025 Partial Maladministration Westward Housing Group Limited (202414474) Case 202414474 · Managing Relations REPORT COMPLAINT 202414474 Westward Housing Group Limited 18 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Sep 2025 Partial Maladministration Estuary Housing Association Limited (202442489) Case 202442489 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould from 2024. We have also … 17 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202228944) Case 202228944 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about repairs following the end of the defects period. … 17 Sep 2025 Partial Maladministration Paragon Asra Housing Limited (202421014) Case 202421014 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the installation of a new front door; Response to the resident’s reports … 16 Sep 2025 Partial Maladministration A2Dominion Housing Group Limited (202453488) Case 202453488 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of excessive heat in communal corridors. We have also … 16 Sep 2025 Partial Maladministration Cottsway Housing Association Limited (202409367) Case 202409367 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns regarding adaptation works completed to the driveway. Requests for … 16 Sep 2025 Partial Maladministration Golding Homes Limited (202317058) Case 202317058 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Extractor fans not working in the kitchen and … 16 Sep 2025 Partial Maladministration Thirteen Housing Group Limited (202447568) Case 202447568 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of a pest infestation, the subsequent repairs and damage … 12 Sep 2025 Partial Maladministration Aster Group Limited (202403568) Case 202403568 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows and reports of damp and mould. … 12 Sep 2025 Partial Maladministration Orbit Housing Association Limited (202443467) Case 202443467 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and related repairs. The resident’s … 11 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202343596) Case 202343596 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint. 11 Sep 2025 Partial Maladministration Eastlight Community Homes Limited (202232142) Case 202232142 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in his property. Reports of … 11 Sep 2025 Partial Maladministration Incommunities Limited (202347575) Case 202347575 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 11 Sep 2025 Partial Maladministration Rooftop Housing Association Limited (202327056) Case 202327056 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak resulting in damp and mould. We …