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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 746 of 16,595 decisions matching "group"

Decisions

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23 Jul 2024 Partial Maladministration Abri Group Limited (202214926) Case 202214926 · Information and data management The complaint is about the landlord’s handling of: The information within the Subject Access Request (SAR) and the data stored … 18 Jul 2024 Partial Maladministration Longhurst Group Limited (202330082) Case 202330082 · Managing Relations This complaint is about the landlord’s handling of: Front door repairs. The associated complaint. 12 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202233594) Case 202233594 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of drafts coming in from the windows. Request for … 11 Jul 2024 Partial Maladministration Southern Housing Group Limited (202306442) Case 202306442 · Managing Relations The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint … 28 Jun 2024 Partial Maladministration One Housing Group Limited (202304182) Case 202304182 · ASB/Abuse/Nuisance This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak … 26 Jun 2024 Partial Maladministration Longhurst Group Limited (202227504) Case 202227504 · Managing Relations The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. … 26 Jun 2024 Partial Maladministration Paradigm Housing Group Limited (202222919) Case 202222919 · Old Complaints Handling categories The complaint is about the landlord’s response to reports about: Pests (pigeons and associated debris). Communal cleaning and maintenance including … 20 Jun 2024 Partial Maladministration Bernicia Group (202226172) Case 202226172 · Estate Management The complaint is about the landlord’s response to the resident’s: Concerns about the safety of the boiler and gas pipework, … 4 Jun 2024 Partial Maladministration Orbit Group Limited (202217427) Case 202217427 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak from the bathroom and requests for … 31 May 2024 Partial Maladministration Abri Group Limited (202309751) Case 202309751 · Managing Relations The resident’s complaint is about: The landlord’s handling of a leak at the resident’s property, including its communication. The landlord’s … 31 May 2024 Partial Maladministration Flagship Housing Group Limited (202304884) Case 202304884 · Financial The complaint is about: The amount of compensation offered by the landlord to replace damaged items. The landlord’s handling of … 31 May 2024 Partial Maladministration The Riverside Group Limited (202227117) Case 202227117 · Estate Management The complaint is about the landlord’s handling of: Construction works near to the property and the impact these had on … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 30 May 2024 Partial Maladministration Settle Group (202218809) Case 202218809 · Financial The complaint is about the landlord’s handling of: the resident’s request for repairs; the resident’s reports of a pest infestation; … 29 May 2024 Partial Maladministration Platform Housing Group Limited (202308458) Case 202308458 · Occupancy Rights The complaint concerns the landlord’s: Response to reports of damp, mould, and leaks. Handling of repairs reported after the resident … 22 May 2024 Partial Maladministration Aster Group Limited (202306225) Case 202306225 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Complaint about its contractor. The … 17 May 2024 Partial Maladministration Abri Group Limited (202302263) Case 202302263 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of subsidence at the property. The associated complaint. 15 May 2024 Partial Maladministration Home Group Limited (202115852) Case 202115852 · Managing Relations REPORT COMPLAINT 202115852 Home Group Limited 15 May 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 May 2024 Partial Maladministration Platform Housing Group Limited (202305172) Case 202305172 · Estate Management This complaint is about the landlord’s response to: The resident’s concerns about the frequency of lift breakdowns at his block … 8 May 2024 Partial Maladministration Gentoo Group Limited (202301802) Case 202301802 · Managing Relations The complaint is about the landlord’s handling of: Plastering repairs to the resident’s bedroom and living room. Repairs reported by … 8 May 2024 Partial Maladministration Platform Housing Group Limited (202226057) Case 202226057 · Financial The complaint is about: The landlord’s handling of the rent account. The installation of solar panels and provision of certification. … 2 May 2024 Partial Maladministration Places for People Group Limited (202214143) Case 202214143 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to the patio doors and bedroom window. Repairs to the bathroom … 30 Apr 2024 Partial Maladministration Platform Housing Group Limited (202127521) Case 202127521 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of cooking smells entering her property from her neighbour’s … 29 Apr 2024 Partial Maladministration Orbit Group Limited (202311304) Case 202311304 · Managing Relations The complaint is about the landlord’s handling of a loss of hot water in the resident’s property and associated compensation. … 25 Apr 2024 Partial Maladministration The Riverside Group Limited (202223926) Case 202223926 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of flooding from his shower and its response to … 23 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202219811) Case 202219811 · Financial The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the … 22 Apr 2024 Partial Maladministration The Riverside Group Limited (202218341) Case 202218341 · Managing Relations The complaint is about the landlord’s handling of: Reports of damage to items in the resident’s property. The resident’s concerns … 17 Apr 2024 Partial Maladministration Orbit Group Limited (202215496) Case 202215496 · Managing Relations This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a … 16 Apr 2024 Partial Maladministration A2Dominion Housing Group Limited (202308064) Case 202308064 · Estate Management The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s … 11 Apr 2024 Partial Maladministration Jigsaw Homes Group Limited (202224401) Case 202224401 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint … 10 Apr 2024 Partial Maladministration Anchor Hanover Group (202234287) Case 202234287 · Managing Relations The complaint is about the landlord's handling of: The sale of the shared ownership property. The resident’s complaint. 4 Apr 2024 Partial Maladministration Aster Group Limited (202226132) Case 202226132 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and repairs. Decants and request … 28 Mar 2024 Partial Maladministration Aster Group Limited (202112675) Case 202112675 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of disrepair to her property and her concerns regarding … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202201828) Case 202201828 · ASB/Abuse/Nuisance The complaint is about: The conduct of a staff member. The landlord’s decision to place an unacceptable behaviour marker on … 28 Mar 2024 Partial Maladministration Orbit Group Limited (202209334) Case 202209334 · Estate Management The complaint is regarding the landlord’s handling of: Repairs to a broken fence panel. A reported mouse infestation and associated … 28 Mar 2024 Partial Maladministration Places for People Group Limited (202228914) Case 202228914 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by … 27 Mar 2024 Partial Maladministration Grand Union Housing Group Limited (202220883) Case 202220883 · Financial The complaint is about the landlord’s handling of the disposal of the resident’s personal belongings stored in a communal meter … 26 Mar 2024 Partial Maladministration Southern Housing Group Limited (202215874) Case 202215874 · Managing Relations The complaint is about: The landlord’s management of repairs at the resident’s property. The landlord’s handling of reports of damp … 22 Mar 2024 Partial Maladministration A2Dominion Housing Group Limited (202303578) Case 202303578 · Estate Management The complaint is about the landlord’s handling of communal lift repairs. This service has also considered the landlord’s handling of … 22 Mar 2024 Partial Maladministration Abri Group Limited (202312131) Case 202312131 · Estate Management The complaint is about the landlord’s: Response to outstanding repairs to the property. Response to communal repair and service provision … 19 Mar 2024 Partial Maladministration Bromford Housing Group Limited (202216722) Case 202216722 · Information and data management The complaint is about the landlord’s handling of: Repairs to the resident’s over bath shower screen. The formal complaint, including … 15 Mar 2024 Partial Maladministration Thirteen Housing Group Limited (202224339) Case 202224339 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 11 Mar 2024 Partial Maladministration Paradigm Housing Group Limited (202208841) Case 202208841 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: report of repairs required to the windows and front door. … 11 Mar 2024 Partial Maladministration Places for People Group Limited (202229662) Case 202229662 · Managing Relations The complaint is about the landlords: Delays in providing requested information for the sale of the property. Complaint handling. 8 Mar 2024 Partial Maladministration Places for People Group Limited (202219590) Case 202219590 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the kitchen. The resident’s decant from the property. The resident’s … 29 Feb 2024 Partial Maladministration Grand Union Housing Group Limited (202205396) Case 202205396 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s repairs reports about: Leaks to gutters that led to a … 29 Feb 2024 Partial Maladministration Home Group Limited (202233674) Case 202233674 · Estate Management The complaint is about the: Landlord’s handling of the resident’s request for a parking space. Landlord’s handling of the repair … 29 Feb 2024 Partial Maladministration Southern Housing Group Limited (202204723) Case 202204723 · Estate Management The complaint is about: The landlord’s response to the resident’s report of various repairs. The landlord’s response to the resident’s … 29 Feb 2024 Partial Maladministration The Riverside Group Limited (202221892) Case 202221892 · Financial This complaint is about the landlord’s handling of: The resident’s queries about her service charge. The associated complaint. 28 Feb 2024 Partial Maladministration East Midlands Housing Group Limited (202217915) Case 202217915 · ASB/Abuse/Nuisance The complaint is about: The landlords handling of the resident’s request for a subject to access request (SAR). The landlords …