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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,071 of 16,595 decisions matching "council"

Decisions

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13 Sep 2024 Partial Maladministration Gosport Borough Council (202338597) Case 202338597 · Managing Relations The complaint is about the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the … 11 Sep 2024 Partial Maladministration Ashford Borough Council (202335294) Case 202335294 · Managing Relations The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at … 5 Sep 2024 Partial Maladministration Bury Metropolitan Borough Council (202320955) Case 202320955 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident about: Antisocial behaviour (‘ASB’) reports. Complaint handling. 30 Aug 2024 Partial Maladministration Bristol City Council (202336708) Case 202336708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about temporary accommodation and rehousing options offered to her, … 30 Aug 2024 Partial Maladministration Dover District Council (202306500) Case 202306500 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident's concerns about threats of eviction. The landlord’s response and handling … 30 Aug 2024 Partial Maladministration Lambeth Council (202303637) Case 202303637 · Financial The complaint is about the landlord’s response to: Reports of damp and mould in the hallway, bedroom and bathroom. Reports … 30 Aug 2024 Partial Maladministration Lewisham Council (202328076) Case 202328076 · Managing Relations The complaint is about the landlord’s handling of a leak. The Ombudsman will also be considering the landlord’s complaint handling. 29 Aug 2024 Partial Maladministration Camden Council (202219932) Case 202219932 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and … 29 Aug 2024 Partial Maladministration Portsmouth City Council (202309777) Case 202309777 · Old Tenants Behaviour categories The complaint concerns the landlord’s response to the resident’s reports of: His neighbour’s cannabis use. Antisocial behaviour (ASB) from his … 29 Aug 2024 Partial Maladministration Westminster City Council (202340118) Case 202340118 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the resident’s complaint. 28 Aug 2024 Partial Maladministration Leicester City Council (202214224) Case 202214224 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of antisocial behaviour (ASB) and noise nuisance by the residents’ neighbour. … 28 Aug 2024 Partial Maladministration Southend-on-Sea City Council (202310117) Case 202310117 · Information and data management The complaint is about: The landlord’s response to the resident's reports of damp and mould. The landlord’s handling of requested … 23 Aug 2024 Partial Maladministration Camden Council (202226779) Case 202226779 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The … 23 Aug 2024 Partial Maladministration Islington Council (202310041) Case 202310041 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the accessibility of an exit barrier to his … 23 Aug 2024 Partial Maladministration Westminster City Council (202217291) Case 202217291 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: A bathroom leak resolved in January 2022. A request to replace the … 22 Aug 2024 Partial Maladministration Camden Council (202323962) Case 202323962 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise disturbances. Reports of unauthorised alterations to the … 21 Aug 2024 Partial Maladministration Lewisham Council (202325734) Case 202325734 · Managing Relations REPORT COMPLAINT 202325734 Lewisham Council 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Aug 2024 Partial Maladministration North West Leicestershire District Council (202318653) Case 202318653 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to the bath panel. The resident’s reports … 20 Aug 2024 Partial Maladministration Camden Council (202327297) Case 202327297 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the communal heating system. Reports of … 20 Aug 2024 Partial Maladministration Islington Council (202323409) Case 202323409 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 20 Aug 2024 Partial Maladministration Kirklees Council (202345536) Case 202345536 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: A damp and mould problem. Adequacy of the … 19 Aug 2024 Partial Maladministration Bournemouth, Christchurch and Poole Council (202317016) Case 202317016 · Managing Relations This complaint is about: The Council’s decision to end the resident’s previous accommodation and offer him his current property. The … 19 Aug 2024 Partial Maladministration Chesterfield Borough Council (202219761) Case 202219761 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concern about the condition of the property when it was … 16 Aug 2024 Partial Maladministration Lewisham Council (202335053) Case 202335053 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property. A leak into the property from … 16 Aug 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202305599) Case 202305599 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it fund external mediation. Associated formal complaint. 15 Aug 2024 Partial Maladministration Islington Council (202335068) Case 202335068 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A faulty window. A sewage … 14 Aug 2024 Partial Maladministration Wandsworth Council (202231534) Case 202231534 · Information and data management The complaint is about the landlord’s response to the resident’s: concerns about a stopcock valve request for replacement of windows. … 13 Aug 2024 Partial Maladministration Gateshead Metropolitan Borough Council (202320582) Case 202320582 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s housing application. The landlord’s handling of a kitchen renewal and … 13 Aug 2024 Partial Maladministration Warwick District Council (202309354) Case 202309354 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness … 12 Aug 2024 Partial Maladministration Brighton and Hove City Council (202302918) Case 202302918 · Managing Relations The complaint is about: The landlord's handling of repairs to the roof. The landlord's response to the resident's concerns about … 9 Aug 2024 Partial Maladministration Harlow District Council (202304637) Case 202304637 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Report of damp, mould and condensation. … 9 Aug 2024 Partial Maladministration Lincoln City Council (202304912) Case 202304912 · Financial The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. … 8 Aug 2024 Partial Maladministration Camden Council (202318030) Case 202318030 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Drainage issues causing flooding, gurgling noises, and smells. … 8 Aug 2024 Partial Maladministration Waltham Forest Council (202228827) Case 202228827 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs Damp and mould The Ombudsman has also … 5 Aug 2024 Partial Maladministration South Tyneside Council (202304960) Case 202304960 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: The conduct of a staff member handling her … 31 Jul 2024 Partial Maladministration Birmingham City Council (202219556) Case 202219556 · Managing Relations The complaint is about the landlord’s handling of: Pests specifically cockroaches, woodlice and psocid mites. Damp and mould in her … 31 Jul 2024 Partial Maladministration East Riding of Yorkshire Council (202326458) Case 202326458 · Financial The complaint is about the landlord’s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint. 31 Jul 2024 Partial Maladministration Hammersmith and Fulham Council (202326350) Case 202326350 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damp and mould, including her request to be … 31 Jul 2024 Partial Maladministration Kingston upon Hull City Council (202232486) Case 202232486 · Estate Management The complaint is about: The accuracy of information provided to the resident about the current property when it was offered … 31 Jul 2024 Partial Maladministration Lewes District Council (202219226) Case 202219226 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s handling of the resident’s … 31 Jul 2024 Partial Maladministration Mid Devon District Council (202234298) Case 202234298 · Estate Management The complaint is about the landlord's handling of the resident’s concerns about: The position of a fence at the bottom … 31 Jul 2024 Partial Maladministration Milton Keynes City Council (202221333) Case 202221333 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about electrical safety and damage to her cooker. The … 31 Jul 2024 Partial Maladministration North West Leicestershire District Council (202337606) Case 202337606 · Managing Relations The complaint is about the landlord’s handling of: reports of an issue with a drain in the resident’s back garden. … 31 Jul 2024 Partial Maladministration Southend-on-Sea City Council (202400256) Case 202400256 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman … 31 Jul 2024 Partial Maladministration Southwark Council (202310781) Case 202310781 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Delays with occupational therapy assessments and adult social care. The adaptation to … 31 Jul 2024 Partial Maladministration Tendring District Council (202302247) Case 202302247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 31 Jul 2024 Partial Maladministration Thurrock Council (202329491) Case 202329491 · Information and data management The complaint is about the landlord’s: 31 Jul 2024 Partial Maladministration Waltham Forest Council (202313052) Case 202313052 · Information and data management The complaint is about the landlord’s handling of repairs in the property, including: Garden groundworks. Kitchen fire door. Window safety … 30 Jul 2024 Partial Maladministration Arun District Council (202338616) Case 202338616 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to purchase the freehold of the property by way … 30 Jul 2024 Partial Maladministration Leeds City Council (202303630) Case 202303630 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also …