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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 660 of 16,595 decisions matching "trust"

Decisions

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31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225451) Case 202225451 · Managing Relations This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling. 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309023) Case 202309023 · Managing Relations The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A … 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316143) Case 202316143 · Managing Relations The complaint is about the landlord’s: Handling of a back door replacement. Handling of the resident’s rehousing request. Complaint handling. 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202333852) Case 202333852 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A … 31 Jul 2024 Partial Maladministration Peabody Trust (202301587) Case 202301587 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated … 31 Jul 2024 Partial Maladministration Peabody Trust (202342924) Case 202342924 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint. 31 Jul 2024 Partial Maladministration Saffron Housing Trust Limited (202221326) Case 202221326 · Managing Relations The complaint is about the landlord’s handling of: 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225580) Case 202225580 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint. 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339619) Case 202339619 · Old Property Condition migrated-2025 The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233774) Case 202233774 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307643) Case 202307643 · Managing Relations The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint. 29 Jul 2024 Partial Maladministration Peabody Trust (202320016) Case 202320016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the roof resulting in damp … 25 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316685) Case 202316685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated … 24 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202301941) Case 202301941 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of … 11 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221241) Case 202221241 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated. 11 Jul 2024 Partial Maladministration Peabody Trust (202210783) Case 202210783 · Managing Relations The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof … 28 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225494) Case 202225494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a … 28 Jun 2024 Partial Maladministration Peabody Trust (202204552) Case 202204552 · Managing Relations The complaint is about the landlord’s response to reports of repairs within the property, mainly a broken shower head and … 28 Jun 2024 Partial Maladministration Peabody Trust (202303265) Case 202303265 · Information and data management The complaint is about: The landlord's handling of the resident's reports about repairs in her property including: damp and mould. … 27 Jun 2024 Partial Maladministration Peabody Trust (202313506) Case 202313506 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Fly-tipping in the communal garden. … 26 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (202319847) Case 202319847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for windows to be … 26 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233154) Case 202233154 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The request for remedial repairs to the kitchen extractor fan. The replacement … 19 Jun 2024 Partial Maladministration Peabody Trust (202111835) Case 202111835 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The … 13 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202226658) Case 202226658 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s … 13 Jun 2024 Partial Maladministration Peabody Trust (202233123) Case 202233123 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling. 31 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307382) Case 202307382 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (202228344) Case 202228344 · Financial The complaint is about the landlord’s handling of: Lift repairs. Antisocial behaviour (ASB). A request for the reimbursement of removal … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305870) Case 202305870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319060) Case 202319060 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s reports of cracks in the ceiling. Response to the resident’s … 28 May 2024 Partial Maladministration Peabody Trust (202224410) Case 202224410 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould within the property. Complaint handling. 28 May 2024 Partial Maladministration Peabody Trust (202303351) Case 202303351 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her kitchen. The repayment … 24 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231684) Case 202231684 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. … 22 May 2024 Partial Maladministration Newlon Housing Trust (202322386) Case 202322386 · ASB/Abuse/Nuisance The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The … 10 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202317961) Case 202317961 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint. 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214912) Case 202214912 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215918) Case 202215918 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord's response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231549) Case 202231549 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the … 30 Apr 2024 Partial Maladministration Peabody Trust (202217434) Case 202217434 · Estate Management The complaint is about; The landlord's communication with the resident following his reports of defective street lighting. The associated complaint … 30 Apr 2024 Partial Maladministration Peabody Trust (202225405) Case 202225405 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of water ingress through the ceiling. The resident’s reports … 30 Apr 2024 Partial Maladministration Peabody Trust (202231178) Case 202231178 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of the resident’s request for her neighbour’s CCTV to be removed. This report has … 29 Apr 2024 Partial Maladministration Peabody Trust (202300529) Case 202300529 · Managing Relations The complaint is about the landlord’s handling of the response to the resident’s concerns about staff conduct during a house … 18 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223275) Case 202223275 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 17 Apr 2024 Partial Maladministration Saffron Housing Trust Limited (202215304) Case 202215304 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the … 15 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214447) Case 202214447 · Financial The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request … 12 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202222733) Case 202222733 · Managing Relations The complaint is about the landlord's: Response to the resident's request for her windows to be replaced. Complaint handling. 10 Apr 2024 Partial Maladministration Enham Trust (202308633) Case 202308633 · Managing Relations REPORT COMPLAINT 202308633 Enham Trust 10 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231513) Case 202231513 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a rodent infestation in the property. This report … 10 Apr 2024 Partial Maladministration Peabody Trust (202307894) Case 202307894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about an acceptable behaviour contract that was issued in … 8 Apr 2024 Partial Maladministration Peabody Trust (202229015) Case 202229015 · Financial The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of communal heating charges. The payment … 3 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109101) Case 202109101 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Accusations made against her by a neighbour. Outstanding …