London & Quadrant Housing Trust (L&Q) (202329496)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest infestation. Associated complaint.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
London & Quadrant Housing Trust (202310204)
The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about the affordability of the property and request for a transfer. Response to the resident’s concern that it did not complete a check of the property at the end of the …
Peabody Trust (202308856)
The complaint is about the landlord’s handling of the resident’s:
Newlon Housing Trust (202231817)
The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for compensation for loss of property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202343786)
The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent repairs. Handling of the resident’s report of damage to her personal belongings. Complaint handling. This report has also considered the landlord’s record keeping.
Peabody Trust (202321675)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the kitchen, windows and balcony door. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202217703)
The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A leak coming through the bathroom ceiling from the roof. A leak under her kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202219217)
REPORT COMPLAINT 202219217 London & Quadrant Housing Trust (L&Q) 29 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
London & Quadrant Housing Trust (L&Q) (202230164)
The complaint is about the landlord's handling of the resident’s reports of: Concerns about service charges Repairs to the property and bin store. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313921)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) and noise nuisance. The resident’s concerns about retaliation from her neighbour following her reports. The resident’s concerns about earlier reports by former residents involving the neighbour. This investigation has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202227796)
The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information to a third party without her consent. A tenancy transfer from a joint tenancy into a sole tenancy following a court order. This Service has also investigated the landlord’s complaint …
Newlon Housing Trust (202420617)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour and noise nuisance. The landlord’s handling of the resident’s complaint.
Peabody Trust (202304471)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Complaint.
Raven Housing Trust Limited (202209028)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Concerns about subsidence. Reports of harassment, victimisation, and intimidation by the neighbours. Request for a designated parking space The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306498)
The complaint is about the landlord’s handling of the resident’s: Reports of a missing communal door and delays in replacing it. Reports of antisocial behaviour (ASB). Request for rehousing. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202306620)
The complaint is about the landlord’s handling of the resident’s: Application to be rehoused on medical grounds. Related complaint.
London & Quadrant Housing Trust (L&Q) (202306736)
The complaint is about the landlord’s handling of the resident’s service charge queries. The Housing Ombudsman has also considered the landlord’s complaints handling.
London & Quadrant Housing Trust (L&Q) (202223589)
The complaint concerns the landlord’s handling of the resident’s requests for: A rent refund. Proof of permission for home improvements and compensation for the associated costs. The Ombudsman also considered the landlord’s handling of the resident’s related complaint.
London & Quadrant Housing Trust (L&Q) (202319875)
The complaint is about the landlord's response to the resident’s: Report of an incorrect EWS1 form . Requests for updates regarding cladding remediation works. Request to buy back his property. Enquiries about increased service charges. Complaint.
Peabody Trust (202217880)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The repair and replacement of the resident’s windows. The associated complaint.
Peabody Trust (202311049)
The complaint is about the landlord's handling of the resident’s: Concerns about the use of the communal gardens. Associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202310405)
The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202324352)
The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202342172)
The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The landlord’s handling of the resident’s management transfer request. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202221669)
The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Damaged and stolen items. The landlord's complaint handling.
Peabody Trust (202303736)
The complaint is about the landlord’s handling of the resident’s: Reports of repair issues with the balcony doors and windows. Associated complaint.
London & Quadrant Housing Trust (L&Q) (202234353)
The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of hot water and heating in the property. Report that her property was left in an unacceptable condition following decoration works. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202321860)
REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Peabody Trust (202329536)
The complaint is about: The landlord’s handling of leaks. The landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202316601)
The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated repairs. Reports of a leak, and the associated repairs. Subject access request (SAR). The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202007901)
The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to the living room ceiling. The entrance system and fobs. Car park gate repairs. Its handling of the associated formal complaints.
London & Quadrant Housing Trust (L&Q) (202221271)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202323555)
The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of damp and mould in the kitchen. handling of the resident’s reports of no electricity, heating, and hot water to the property. handling of multiple repair issues due to the leak, …
London & Quadrant Housing Trust (202323505)
The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective front entry door to the building and faulty intercom system Damage to the roof of the building. Issues regarding the communal bins. Issues regarding grounds maintenance Concerns about staff conduct. …
London & Quadrant Housing Trust (L&Q) (202323037)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). Concerns about the rent increase. Associated complaint.
Peabody Trust (202335709)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Peabody Trust (202300367)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould. A boiler fault. This report has also assessed the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202326783)
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling of reports about its staffs conduct. Complaint Handling.
Southway Housing Trust (Manchester) Limited (202305843)
The complaint is about the landlord’s handling of the resident’s Right to Buy application. This report also looks at the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202344800)
The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports of damage to belongings. Complaint handling.
London & Quadrant Housing Trust (L&Q) (202402163)
The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of damp and mould and repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202342939)
The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of the communal areas. The parking management. The complaint is also about the landlord's: Response to the resident's request for information about rent and service charges. Response to the resident's transfer …
The Extracare Charitable Trust (202301221)
The complaint is about the landlord’s response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202346001)
The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated complaint.
Raven Housing Trust Limited (202312041)
The complaint is about the landlord’s handling of the resident’s concerns about: Issues with the heating system and associated works. Rodents in the property. External rendering work. This investigation also considers the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202220737)
The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman has also investigated the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202307719)
The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice.
Peabody Trust (202306657)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202336541)
The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports of the property being overcrowded. Response to the resident’s reports of anti-social behaviour (ASB). Complaint handling.
Peabody Trust (202307369)
The complaint is about the landlord’s: Administration of the resident’s service charge account. Handling of the resident’s reports of a repair to the communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)